Business Details
About
Cell Phone Store
Verizon Authorized Retailer – Your Wireless provides the best Verizon store experience and customer service. Shop smartphones, iPhone, iPad, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts and more at our Marble Falls, TX location.
Location
Hours
Reviews
3.8
259 reviews
5 stars
136
4 stars
41
3 stars
19
2 stars
23
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising helpful staff while others report rude or unhelpful interactions.
Staff Knowledge
Several customers noted that while some staff members were knowledgeable and helpful, others lacked product knowledge and engagement.
Service Speed
Customers frequently mentioned slow service and long wait times, with some expressing frustration over the efficiency of the store.
Mixed Experiences
Overall, experiences varied widely, with some customers having positive interactions and others feeling disappointed or frustrated with the service.
- PBPaula BoatwrightDec 20, 20255.0I was pleasantly surprised going to this Verizon store this time, for years past I tried everything to avoid going in there but this go around I had a great experience. Andy and the other gentleman from Dallas were amazing. Top notch customer service. Not only with me but the other customers that were there. They went above and beyond to help each and everyone who walked in. Every Verizon store needs an Andy working there.
- GPGlenn PetersenSep 21, 20251.0Don't shop here. They're just gonna lie and not fulfill what they said they'll do, and you'll have to call for hours and months to figure something out
- SBShell BairdSep 18, 20251.0Going in for round 3 of why is my bill not correct t why quote one price that goes up $10. Then you forgot to give other credits.
- MFMary Ann Savage FletcherMar 8, 20194.0The employees know their phones, plans, and merchandise. Since the store is relatively small, the selection of products is also limited.