Verizon

Reviews

• HG

  Heather Grubbs

  Feb 19, 2026
  1.0
  Unreliable Service and Unacceptable Customer Support As a business owner, I cannot recommend Verizon. For the last three months, our primary business line has been malfunctioning; when clients call, they are told the number is ‘disconnected or no longer in service.’ We have video proof of this error. Despite contacting Verizon nearly every day for 90 days, the issue remains unresolved. Their only attempt at a fix was providing a Wi-Fi extender, which does not address a network-level disconnection error. This gross technical failure has caused us to lose significant revenue and countless potential clients. To make matters worse, they are making it difficult and expensive to move our service elsewhere. If you rely on your phone for your livelihood, stay away.
• LW

  Louis Whaley

  Feb 18, 2026
  5.0
  We needed help with bundling existing phone with Wi-Fi and got a great deal saving us $20-30 per month versus our old separate services from Dish and Frontier. Matt D. helped us and was fast, professional and patient with us old-school customers who had lots of questions. Matt D is a genius! Thank you!!!
• LS

  Laura Schneider

  Feb 18, 2026
  5.0
  Matthew was very professional and helpful with getting my new iPhone and transferring everything. He was very patient with me being a non techy person. Great experience!
• AA

  abaiarrio

  Feb 15, 2026
  5.0
  Jeri was dealing with a very unhappy customer stuck in an unhappy situation with her mother. She and her co-worker were patient with her as they worked to resolve the issue. Whilst this was curating Jeri took us on and quickly explained everything clearly with a simple solution (buy a new phone and let go of the old gen5SE.). Not a fan of changing phones do to cost but Jeri worked with me on my solution and off I went. New phone in hand.
• DE

  Don't Exist

  Jan 18, 2026
  1.0
  I've been a Verizon customer for over 13 years, and this store seems to drop the ball where it matters. I'm not sure if it's intentionally deceptive sales tactics they use, or if the staff is just poorly trained, but this place doesn't handle plan changes and billing properly. When I went in to cancel one line and open another, they had absolutely no problem opening and adding a new line to my account with smiles and all, but it wasn't until after that transaction was underway that they informed me they were unable to cancel my other line in the store. I was informed that I would need to do that on my own by calling customer service. This should've been a red flag, but I proceeded because Verizon has always had great customer service, and I trusted them. The quote they gave me was $110 less than my following bill, which they said wouldn't happen ($250 charge, $140 quote). It was a one month charge, so I just assumed it to be activation fees, new phone charges, etc. Following month was a little over the $140. Today, 2 cycles later, my bill increased to about $170 and the reasoning on my bill is that multiple "one-time" credits and reversals dropped. The day that I was in store adding the line, 2 different customers came in talking about billing issues and both customers were directed to customer service because the in-store employees "couldn't help" them. One customer's justifiable frustration was clearly agitating the associate, who's responses all eventually became constant redirections to contact customer support. In hind sight, I should've listened to my instinct and cancelled the transaction after seeing the red flags (witnessed customer billing complaints and my own direction to cancel the line myself). In reading this location's negative reviews, the owner is real quick to send a customer service link and say it'll be investigated, but it looks like BS optics. I'll be reaching out to Verizon tomorrow about my bill, and if customer service can't fix what these deceptive sales people did, I'll be putting the blame of losing a 13 year customer solely on this store. Keep your investigation link. Do better.