Geek Squad

Reviews

• AS

  ALLEN WARE TIRE SERVICE

  Aug 5, 2025
  1.0
  I buy from Best Buy from time to time never had a issue till three years ago when geek squad started charging me for service I did not order and I would call and thay would credit my account. In February 2025 thay charged my card $54.11 I called city bank and geek squad trying to get this charged reimbursed Geek squad said ok thay would take care of it that was in March eight days after the charge was issued i have called every week it's now August and geek squad said it's been more than 30 days thairs nothing thay can do ,and city bank will not take the late fees or interest off even thow I have been calling citybank and thair people have been helping me by calling geek squad and talking to them as well. Canceled both Best Buy and City bank will never do bissness with eather one ever agen. Should have just paid the $54.11 would have been so much cheeper.
• ZS

  Zachary Smith

  Nov 1, 2019
  1.0
  They are a bunch of high school kids who have no place working on electronics. You would be silly to take your tech to them.
• RS

  Ron soccerdad

  Sep 9, 2015
  1.0
  I have a protection plan took a week for them to come out and fix my dishwasher. After they replace the pump on it claimed it was working they left. I start the dishwasher for a load of dishes. Same issue occurs. I call my rep he does not answer so I leave a message. Next day I call again and still no answer so I call geek squad direct. They inform me I will need to be put back on the schedule in another week. I already waited a week for you to come out the first time. Oh I forgot I will also have to pay a second service call. What a crock. Don't spend your money on a service plan this is not service. I could have had it fixed quicker by an independent.

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