Best Buy

Reviews

• MR

  Mark Race

  Nov 9, 2025
  2.0
  Bought a MAC and the said to watch for future offers over the next 30 or 60 days because they will refund us. What a joke. They could not figure out how to do the refund. Asked me to bring computer in and they still couldn’t figure it out. Finally just gave me a store credit instead of refund. Get it together circuit city, I mean Best Buy.
• JM

  Jeff Moore

  Oct 27, 2025
  5.0
  My computer broke. Had to purchase a new one. The sales guy helped me get another one, very nice. Very knowledgeable. Thanks
• O0

  O 0

  Oct 21, 2025
  5.0
  I went to the location in Mansfield, Texas and the Gentleman Romeo was absolutely helpful. I needed to get knowledge on the best cameras and get all the security cameras purchased for my home all at once. This was quick and easy.
• LP

  Laura Pastor

  Oct 20, 2025
  1.0
  sunday around 6 I went to the geek squad to have my laptop sent for repairs due to a malfunction. I bought my laptop in august and it was still under manufacture warranty. i don’t know his name but the white guy with glasses told us they wouldn’t take the laptop unless we paid the $80 ship out fee. he said it was better to send it through the manufacturer but when i tried to do that the manufacturer said I had to go through best buy. I went to a different location and ONLY explained the issues my laptop was having. I didn’t even mention what the manufacturer said and they were able to take it and not charge me the fee. now here’s my issue. clearly that guy has no idea about the policy. because being a former geek squad employee, I knew that they shouldn’t charge you when you have the manufacturer warranty. he kept telling us nope, and that they changed the policy whenever they made a switch to a different software or whatever and that there is no way to override is. clearly there is since the arlington location did it. Not sure if he was trying to scam me, doesn’t know the policy, or just didn’t wanna do his job that day but I’m posting this review so that he knows and other people reading this and may have been told the same thing are able to get their devices fixed at no charge. added proof. next time don’t tell a customer something you are not 100% sure about because you just wasted my time.
• TM

  t mart

  Oct 10, 2025
  1.0
  Purchased a tv 10-6-25 for pick up. Set up tv on 10-7-25. Realizing it was defective I called the store. Turns out they no longer take physical calls EVER at any location at all!!!!! They don’t even accept calls AT ALL til after 10am. WHAT!!! So I spend two hours talking to a different country dealing with the standard copy and paste dehumanizing responses. I am advised to exchange the TV (it was a one day sale) but call the location to verify inventory. Why would they advise me to call knowing I cannot??? I was told there would be limited quantities so I thought I would call the store and have them set one aside for exchange…impossible request!!! I drove from store to store after getting wrong information repeatedly! I have a broken arm and asked for assistance getting the defective unit inside the store. NOPE! There are 10 capable people standing around conversing but not one could help me. None of them had this thing in stock so I inevitably had to have it shipped. The customer service has gone completely downhill and they use copy and paste call centers in other countries. Please save your sanity and shop elsewhere. The way this was handled is disgraceful!

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