Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Lubbock’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Lubbock connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Many customers praised the helpfulness and professionalism of staff members, particularly highlighting individuals like Chadd, Geremy, and Ray for their exceptional service.
Mixed Experiences
While many reviews were positive, there were notable complaints about unfulfilled promises regarding promotions and poor service at times, leading to frustration for some customers.
Efficiency
Several customers appreciated the quick and easy processes for upgrading phones and resolving issues, indicating a generally efficient service.
Knowledgeable Staff
Customers frequently mentioned the staff's knowledge and ability to explain products and services clearly, contributing to a positive shopping experience.
CR
Ceressa Rojo
Feb 2, 2026
5.0
Loui helped me out a lot. My phone screen had broken pretty bad and I hadnt been able to use my phone in a few days. He was able to get me a new phone with some really good deals. The process was quick and easy. He was even able to help me with restoring most of my data. Overall, the whole experience was really good.
GC
Greg Curry
Jan 22, 2026
5.0
Exceptional service and professionalism. Sergio and Wesley were great and considerate of my time. I appreciate their service and would recommend this location.
RL
Ricky Lopez
Jan 15, 2026
1.0
Do not come here. I came from tmobile and they promised to pay off my previous bill from tmobile. I submitted the final bill from tmobile to them multiple times called them multiple times but never received the gift card I was supposed to pay the bill with. It went to collections and i had to pay it myself. Ridiculous service. all they do is sit down all day and talk to each other instead of helping customers. Bobby and eric were the ones "helping" they even gave me a phone number i could text and reach out to which i did. but they eventually stopped responding. I am now in the process of switching back to tmobile since i have been ripped off and lied to here.
BF
Brienne Farrar
Jan 9, 2026
5.0
Wes Dean was soooo helpful! I will come back to this store again and again! Simple process and painless! Got me the best bang for my back and cleaned up our accounts!!!
DG
Daniel Garcia
Dec 27, 2025
5.0
My wife and I came in to upgrade phones. We were greeted by Chadd, and got the best customer service! For anyone looking for any help, I recommend this Verizon store.