Business Details
5810 W Loop 289, Lubbock, TX
79424, United States
Certified by Verizon • Feb 22, 2026
(806) 281-5000
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/texas/lubbock/lubbock-loop-331834
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Lubbock for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.0
485 reviews
5 stars
298
4 stars
59
3 stars
34
2 stars
28
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
In-store customer service received high praise, with many customers highlighting friendly and knowledgeable staff. However, experiences with the online customer service were often negative, leading to frustration.
Sales Experience
While some customers appreciated the helpfulness of sales representatives, others reported pushy sales tactics and dissatisfaction with the handling of promotions and pricing.
Service Reliability
Numerous reviews indicated issues with service reliability and billing practices, with some customers expressing a desire to switch to competitors due to dissatisfaction.
Store Management
Feedback on management was mixed, with some customers reporting rude behavior and poor handling of customer issues, while others noted positive interactions.
Wait Times
Customers frequently mentioned long wait times both for service in-store and for online support, leading to a negative impact on their overall experience.
- JPJoselyne PérezJan 30, 20265.0¡Excelente Servicio! Muy Buena Experiencia de Compra y Atención.
- JHJosh HambyJan 13, 20261.0The disconnect between stores and the customer service line is absolutely terrible. Got locked into a 36 month contract that cost me hundreds of dollars to get out of. T-Mobile is so much better.
- JDJohanna DewbreDec 27, 20255.0Chadd & Gabe at Verizon did an amazing job today helping me get my daughter a new phone and watch. They were very friendly and knowledgeable. They took the time to answer all our questions. Great customer service. Thank you for all your hard work.
- JAJohn AvaraOct 8, 20255.0Great service from John. Talk about expert and professional. This guy knows his stuff! Thanks John!
- TTThe TruthSep 25, 20251.0This is the most unreliable service in Lubbock. Switching back to T Mobile, as soon as possible.
Frequently Asked Questions About Verizon
What are the Verizon Lubbock store's operating hours?
The Verizon store in Lubbock is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an appointment to visit the Verizon Lubbock store?
Yes, you can schedule an in-store appointment through the My Verizon app or on the Verizon Lubbock website.
Does Verizon Lubbock offer online shopping and pickup options?
Yes, you can shop online and choose in-store pickup, curbside pickup, express lockers, free 2-day shipping, or same-day delivery where available.
What types of products are available at Verizon Lubbock?
Verizon Lubbock offers the latest 5G smartphones including iPhone, Google Pixel, Samsung Galaxy, as well as business cell phones, mobile hotspots, tablets, and laptops.
What services does Verizon Lubbock provide?
They provide mobile plans, wireless internet plans, voice plans, and 5G home internet service.
Where is Verizon Lubbock located?
The store is located at 5810 W Loop 289, Lubbock, TX 79424.
What nearby restaurants can I visit when shopping at Verizon Lubbock?
You can visit Joe's Crab Shack, a popular seafood and American restaurant, located nearby for a meal before or after your visit.
Are there entertainment options near Verizon Lubbock?
Yes, Cinemark Movies 16 and XD cinema is nearby, offering a great option for entertainment around your Verizon visit.
What accommodations are near Verizon Lubbock for visitors?
Hotels such as Hampton Inn and Suites Lubbock-Southwest and Homewood Suites by Hilton Lubbock are nearby, convenient for visitors attending the Verizon store.
Does Verizon Lubbock accept mobile and debit card payments?
Yes, Verizon Lubbock accepts payments by debit card and mobile NFC payments, but does not require cash only.
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Certified February 22, 2026Yext Knowledge Graph
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