Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Lubbock for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
364 reviews
5 stars
214
4 stars
54
3 stars
27
2 stars
24
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
In-store customer service received high praise, with many customers highlighting friendly and helpful staff, particularly mentioning individuals like Amber and Jeremy.
Staff Attitude
While some staff were described as friendly and professional, there were multiple reports of rudeness and pushiness from certain employees, leading to negative experiences.
Service Reliability
Customers expressed frustration with service reliability, citing issues with billing, activation fees, and overall service quality, prompting some to consider switching providers.
Store Management
Several reviews criticized the management for poor handling of customer issues and lack of support, with specific incidents leading to dissatisfaction and escalated complaints.
Wait Times
Customers reported long wait times both for service in-store and for online support, with some expressing frustration over being overlooked or ignored.
- JAJohn AvaraOct 8, 20255.0Great service from John. Talk about expert and professional. This guy knows his stuff! Thanks John!
- C7Cannon 711Sep 25, 20255.0Best customer service
- TTThe TruthSep 25, 20251.0This is the most unreliable service in Lubbock. Switching back to T Mobile, as soon as possible.
- GPGuillermo PerezJul 29, 20251.0I don't have anything nice to say so I won't say anything at all..but..avoid at all costs
Frequently Asked Questions About Verizon
What are the Verizon Lubbock store's operating hours?
The Verizon store in Lubbock is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an appointment to visit the Verizon Lubbock store?
Yes, you can schedule an in-store appointment through the My Verizon app or on the Verizon Lubbock website.
Does Verizon Lubbock offer online shopping and pickup options?
Yes, you can shop online and choose in-store pickup, curbside pickup, express lockers, free 2-day shipping, or same-day delivery where available.
What types of products are available at Verizon Lubbock?
Verizon Lubbock offers the latest 5G smartphones including iPhone, Google Pixel, Samsung Galaxy, as well as business cell phones, mobile hotspots, tablets, and laptops.
What services does Verizon Lubbock provide?
They provide mobile plans, wireless internet plans, voice plans, and 5G home internet service.
Where is Verizon Lubbock located?
The store is located at 5810 W Loop 289, Lubbock, TX 79424.
What nearby restaurants can I visit when shopping at Verizon Lubbock?
You can visit Joe's Crab Shack, a popular seafood and American restaurant, located nearby for a meal before or after your visit.
Are there entertainment options near Verizon Lubbock?
Yes, Cinemark Movies 16 and XD cinema is nearby, offering a great option for entertainment around your Verizon visit.
What accommodations are near Verizon Lubbock for visitors?
Hotels such as Hampton Inn and Suites Lubbock-Southwest and Homewood Suites by Hilton Lubbock are nearby, convenient for visitors attending the Verizon store.
Does Verizon Lubbock accept mobile and debit card payments?
Yes, Verizon Lubbock accepts payments by debit card and mobile NFC payments, but does not require cash only.