Business Details
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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
4,428 reviews
5 stars
2,406
4 stars
1,023
3 stars
423
2 stars
145
1 star
431
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers reported a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.
Geek Squad Issues
Many customers expressed dissatisfaction with Geek Squad services, citing long wait times, disorganization, and poor communication.
Product Availability
Several reviews mentioned issues with stock levels and inventory management, leading to frustration when items were unavailable.
Positive Experiences
Despite some negative feedback, many customers praised specific employees for their knowledge and assistance, highlighting positive interactions.
Delivery and Repair Problems
Customers reported significant issues with delivery timelines and appliance repairs, often feeling misled about service availability.
- VAVanessa Alvarez1 day ago1.0Had planned to buy a Nintendo switch and ps5 today until a certain best buy employee that was dressed like a customer checking out items himself kept swarming around my family over and over and over again like a shark trying to get it's prey. Not everyone is a thief best buy.
- CCChristopher CrouchNov 14, 20251.0There was a time when I liked Best Buy. Now they have employees who are trained to sell. Even if you ask valid questions about their products, they will lie for the sale. I first noticed this with a Samsung Refrigerator that has been a complete lemon. 3 years later and we already need a new one. Whats the point of buying new if it only lasts 3 years. Whats worse is the companies know they are selling garbage and only offer a 1 year warranty. I specifically asked the salesman about an ice maker problem. He was ready to counter with a lie. And obviously didnt mention the limited one year warranty. Flash forward and I helped my niece by a computer. It took 3 tries to get one that worked out of the box. Meanwhile the salesmen insist that the problems have been addressed. They know nothing about the product. The information they have is meant to deceive for the sale....
- DSDale SeefeldtNov 13, 20255.0I love my best buys. But this location surprised me. The team was above and beyond friendly, but not pushy. And it was amazing to see the overstock of gift items ready for you and your family christmas! They had exactly what I needed and I was in and out of there in no time!
- KFKellie FryeNov 3, 20254.0Little slow finding anyone to help, but once we did, he was super helpful and got us what we needed! Definitely worth the wait!
- JSJamie ScrogginsOct 29, 20255.0I went to best buy today and I encountered a very friendly employee. He was also very knowledgeable about tvs. His name was Kevin. Also what really made him stand out was how nice he was to my kiddo. She colored him a picture and he took it and thanked her and made her feel appreciated. So I would like to say thank you and that best buy has a very valuable employee on their hands.
Frequently Asked Questions About Best Buy
What are the operating hours for Best Buy in Lubbock, TX?
Best Buy in Lubbock is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer in-store shopping and curbside pickup options?
Yes, Best Buy offers in-store shopping and curbside pickup services for customer convenience.
Can I get expert technical support at Best Buy?
Yes, Best Buy provides Geek Squad support for expert advice and technical assistance.
Where is Best Buy located in Lubbock?
Best Buy is located at 2420 W Loop 289, Lubbock, TX 79407, USA.
What payment methods are accepted at Best Buy?
Best Buy accepts debit cards and checks, and does not require cash-only payments.
Does Best Buy offer electronics recycling services?
Yes, Best Buy has electronics recycling available to help customers dispose of old devices responsibly.
Are appointments required for shopping or services at Best Buy?
No, appointments are not required for shopping or services at Best Buy.
What nearby places can I visit before or after shopping at Best Buy?
You can visit Dave & Buster's for dining and entertainment, or shop at Duluth Trading Company and Banana Republic Factory Store nearby.
Is there a bank ATM close to Best Buy for customer convenience?
Yes, the PlainsCapital Bank ATM is located nearby for convenient access to banking services.
Where can I find repair services near Best Buy?
Geek Squad near Best Buy offers mobile phone sales and IT service and computer repair.