Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Longview for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
584 reviews
5 stars
268
4 stars
86
3 stars
46
2 stars
40
1 star
144
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude and unprofessional behavior.
Sales Experience
Several customers had positive experiences with knowledgeable sales associates who helped them find the best deals, while others felt misled or pressured into expensive plans.
Management Issues
Multiple reviews highlight poor management practices, including unhelpfulness and lack of support for staff, leading to negative customer experiences.
Wait Times
Customers frequently complained about long wait times and inadequate staffing, resulting in frustration and dissatisfaction.
Technical Support
Some customers reported receiving good technical support, while others experienced issues with staff knowledge and problem resolution.
- RARobert AlfordNov 15, 20251.0I'm not a happy customer. I called 611 for help. I did everything the person told me to do. It the end they said to pay almost $250.00 to get a better signal. I got pissed off answer hung up the call. Verizon signal was gone very bad at Caddo Lake.ðŸ˜
- KRKevin RollinsOct 7, 20251.0I’d give Richard ( manager) a zero star if I could. Unbelievably unprofessional. If you have billing issues he will gladly put you on the phone, which is the very thing I was trying to avoid.
- KBkenneth blountOct 3, 20255.0Brooklyn really helped me solve my problem. Knowledgeable, friendly, courteous. Thank you.
- CCChase CulwellSep 30, 20255.0Me and my wife have had IPhone 12s since our sophomore year of high school and we are 24 and 25 now!! so we finally decided this past weekend to upgrade and decided to go with Verizon due to service in our location. We entered and were warmly greeted by Ms. Alex Gilliam, we said we wanted to upgrade and we’re only going to go with an iPhone 15 but she mentioned a promotion on the newest model where it would actually be cheaper for us to go with a 17 pro and also mentioned a promotion where if you buy a 17 pro you get a watch series 11 free!! So we sat down and talked out our options, what we wanted and she gathered everything up. We had a few hiccups with customer service which was totally not Ms. Alex’s fault. But after everything was settled we walked out with new phones. We were very impressed by her professionalism, attitude, and relatability! In the future we will definitely use her for our tech needs!
- JMJuanita McbrideSep 24, 20251.0Ripoff. I went in to sign up for lowest prepay. After set up phone the girl told me i had to download the app to pay. When I got that done the store was already closed and I realized the scammed had actually signed me up for the highest priced postpaid account. I went back the next day to ask manager to fix it. He downright rude saying I should of known and refused to fix it. Be careful going to this store because they will scam you if they get a chance. I'm filing a complaint with BBB and Consumer Protection because now Verizon is charging me for the post account and prepaid on same phone number. They hit my account 3x's in 1 month.
Frequently Asked Questions About Verizon
What are the operating hours for the Verizon store in Longview, TX?
The Verizon store in Longview is open Monday through Saturday from 09:00 to 19:00, and on Sunday from 11:00 to 18:00.
Where is the Verizon store located in Longview?
The Verizon store is located at 500 E Loop 281, Longview, TX 75605, USA.
What mobile phone brands does the Verizon Longview store offer?
The Verizon store offers popular brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services can I get at the Verizon store in Longview?
You can access mobile plans, wireless internet plans, and voice plans at the Verizon Longview store.
Does the Verizon Longview store offer in-store pickup or delivery options?
Yes, the store offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an appointment at the Verizon Longview store?
You can schedule an in-store appointment by visiting the Verizon website or using the My Verizon app.
Which nearby places can I visit after shopping at Verizon in Longview?
Near Verizon, you can visit Krush Boutique for women's clothing and shoes, Hollywood Nails & Spa for beauty treatments, or Mustang Sally's lil' boutique for fashion accessories and gifts.
Are there convenient food options near the Verizon Longview store?
Yes, nearby you will find Jimmy John's sandwich shop, Jack in the Box burger restaurant, and Wingstop for chicken and American cuisine.
What nearby services are available if I need financial or insurance assistance while at Verizon?
Nearby, you can visit Lori Ivey insurance agency for insurance needs, CashMax Title & Loan or Check `n Go for financial services.
Does the Verizon Longview store accept mobile NFC payments and debit cards?
Yes, the Verizon Longview store accepts mobile NFC payments, debit cards, and also allows paycheck payments. Cash is not required.