Verizon

3.5
823 reviews
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Business Details

500 E Loop 281, Longview, TX
75605, United States
(903) 753-6370
https://www.verizon.com/stores/details/texas/longview/longview-1039602
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About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Longview for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
500 E Loop 281, Longview, TX
75605, United States

Hours

Reviews

3.5
587 reviews
5 stars
270
4 stars
86
3 stars
46
2 stars
40
1 star
145

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting a lack of professionalism and care for customer needs.

Sales Experience

While some customers praised individual employees for their helpfulness and knowledge, others experienced issues with being sold inappropriate plans or products.

Wait Times

Numerous reviews mentioned long wait times for service, leading to frustration among customers.

Management Issues

Several reviews pointed out poor management practices, including unprofessional behavior and a lack of support for staff and customers.
  • CC
    Claudia Carter
    Dec 19, 2025
    1.0
    Every time I’ve been to this place they are RUDE. They do not care about customer service at all. I’d rather go to the other one.
  • RA
    Robert Alford
    Nov 15, 2025
    1.0
    I'm not a happy customer. I called 611 for help. I did everything the person told me to do. It the end they said to pay almost $250.00 to get a better signal. I got pissed off answer hung up the call. Verizon signal was gone very bad at Caddo Lake.😠
  • KR
    Kevin Rollins
    Oct 7, 2025
    1.0
    I’d give Richard ( manager) a zero star if I could. Unbelievably unprofessional. If you have billing issues he will gladly put you on the phone, which is the very thing I was trying to avoid.
  • KB
    kenneth blount
    Oct 3, 2025
    5.0
    Brooklyn really helped me solve my problem. Knowledgeable, friendly, courteous. Thank you.
  • CC
    Chase Culwell
    Sep 30, 2025
    5.0
    Me and my wife have had IPhone 12s since our sophomore year of high school and we are 24 and 25 now!! so we finally decided this past weekend to upgrade and decided to go with Verizon due to service in our location. We entered and were warmly greeted by Ms. Alex Gilliam, we said we wanted to upgrade and we’re only going to go with an iPhone 15 but she mentioned a promotion on the newest model where it would actually be cheaper for us to go with a 17 pro and also mentioned a promotion where if you buy a 17 pro you get a watch series 11 free!! So we sat down and talked out our options, what we wanted and she gathered everything up. We had a few hiccups with customer service which was totally not Ms. Alex’s fault. But after everything was settled we walked out with new phones. We were very impressed by her professionalism, attitude, and relatability! In the future we will definitely use her for our tech needs!
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Frequently Asked Questions About Verizon

What are the operating hours for the Verizon store in Longview, TX?

The Verizon store in Longview is open Monday through Saturday from 09:00 to 19:00, and on Sunday from 11:00 to 18:00.

Where is the Verizon store located in Longview?

The Verizon store is located at 500 E Loop 281, Longview, TX 75605, USA.