Best Buy

4.1
2862 reviews
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Business Details

422 W Loop 281, Longview, TX
75605, United States
(903) 757-9212
https://stores.bestbuy.com/tx/longview/422-w-loop-281-594.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
422 W Loop 281, Longview, TX
75605, United States

Hours

Reviews

4.1
2,862 reviews
5 stars
1,523
4 stars
641
3 stars
344
2 stars
109
1 star
245

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported rude interactions and poor service, particularly during busy times.

Product Availability

Several customers noted issues with stock levels, mentioning that items were often out of stock or not available as advertised, leading to frustration.

Store Experience

The store environment is generally described as clean and well-organized, but some customers experienced long wait times and understaffing, impacting their shopping experience.

Pricing

Customers frequently commented on the high prices compared to competitors, with some expressing dissatisfaction over the perceived value for money.
  • BT
    ben Tidwell
    Jan 5, 2026
    3.0
    Very bad customer service. Waited 15 minutes for help to find a stereo, just for them to lie to me about it and try and up sell me a very expensive stereo
  • JP
    James Palmer
    Jan 2, 2026
    1.0
    What I wanted wasn't in stock
  • MI
    Michael Isbell
    Dec 30, 2025
    5.0
    Great service and selection. Love the experience at Best buy. The staff was knowledgeable and helpful
  • WS
    Wes Solomon
    Dec 22, 2025
    1.0
    We got a defective TV. That happens sometimes. My problem is how this store specifically chose to handle the situation. We do not have the original box for the TV, but we have all the equipment that came with it, the receipt, and notes from Best Buy’s call center on service tickets stating they would accept the return. We spoke to an assistant manager on the night shift who insisted on the following 1. The return policy is 14 days (false, Best Buy’s 2025 holiday return policy allows until Jan 15) 2. They can’t accept a return without the box (false per two call center agents) 3. The reason they can’t accept returns without the box is because people would buy a TV and use the receipt to return an older TV of the exact same model. This doesn’t make sense for a number of reasons not least of which is that the scammer in this case WOULD HAVE A NEW BOX after buying the TV. Why not just stuff the old TV in the new box since they’re the same model? Terrible treatment from an understaffed store. Avoid.
  • KG
    Karen Gonzalez
    Dec 20, 2025
    5.0
    Pick up was so easy. The sales clerk helped us oldies navigate pulling up our receipt. Non stressful.
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Frequently Asked Questions About Best Buy

What products can I find at Best Buy in Longview, TX?

Best Buy in Longview offers TVs, computers, appliances, and more, along with expert advice and Geek Squad support.

What are the store hours for Best Buy at 422 W Loop 281?

The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.