Verizon

Reviews

• DS

  Donna Schwandt

  Jan 7, 2026
  5.0
  Russell was very helpful and knowledgeable, and he made sure all my questions were answered. Thanks, Russell, and I love my new phone! 😀
• TV

  Terri Villa

  Dec 4, 2025
  5.0
  Very, very helpful! Thank you all for your assistance in helping me to make the decision It’s perfect for Christmas!!!!
• SR

  Stacy Rodgers

  Oct 10, 2025
  5.0
  Russell provided the best customer service by listening to my various needs and lowering my monthly bill by nearly $100. Thank you!
• TF

  Theodore Frost

  Oct 26, 2018
  5.0
  Love the Lockhart location best Verizon store for services two very nice lady's Aiesha and I am sorry can't remember the other lady but both women are so very helpful and have a great knowledge of the equipment and services provided by Verizon
• TD

  Tiffany Deichmueller

  Aug 25, 2018
  1.0
  Alysia was kind and helpful but, my original experience at this place was so shady (I dealt with a different individual). This store is NOT owned by Verizon. They are considered an "authorized retailer" which means that they write their own rules and costs. First, I paid my bill here in cash and they charged me a fee and I had to go back for a receipt. Go to the corporate San Marcos location to pay your bill without a fee. Second, they charge a 56$ activation fee for a second device while the actual corporate stores charge 30-40$ depending on your plan. They also charged my boyfriend 50$ to activate his personally owned ipad. Let's not forget that they had a free iPad promo. The iPad they gave away was an iPad Air which no longer exists anymore. They hand out refurbished devices in bubble wrap. They tell you that they take them out of the box so, that's why it comes without an owners manual or a clear screen protector you peel off before use. This device is probably worth 50$. They also charge a 75$ restocking fee but, it's 35$ at a corporate store. Also. While you're at the corporate store instead of this place, they will be honest with what you're signing up for and will tell you what your bill is. When I asked the lockhart location what my estimated bill would be, the first answer was that she wouldn't know until the next cycle and then the next answer was 160$. The corporate store got me figured on a plan for 120$ and that's even including a brand new iPad and an upgrade to unlimited data on top of my original plan. This retailer is a scam. Do not go here! Take the extra 15 min to go to San Marcos.