Cricket Wireless Authorized Retailer

Reviews

• SB

  Shanna Butts

  6 days ago
  1.0
  Rude. Act like it's a problem to do their job, and simple math confused them, claimed it's against store policy and shorted me a dollar. Then completely dismissed me.
• CV

  Carmen Vazquez

  Jan 14, 2026
  5.0
  muy amable la chica que me ayudo
• RO

  Ryan Owen

  Dec 27, 2025
  5.0
  These guys over here are out of control Smart I didn't know what the heck they're doing go here if you need anything done with Cricket accounts or Cricket service
• MM

  María del Carmen Medina

  Nov 4, 2025
  1.0
  Me cobraron $15 por cambiar mi número ya que tenía spams, pero se equivocaron cambiaron el de mi esposo🥴regreso y les digo … checaron y aceptó Maribel dijo si me equivoqué y me querían cobrar otros $15 si fue su error 🤬 perdi 1 hora ahí y se burlaron las trabajadoras Mary y Maribel , pedí hablar con el mánager y dijo que no se hacían responsables…..no se vale
• CL

  Crystal De Leon-Rangel

  Sep 11, 2019
  1.0
  My mom had a dinosaur phone and was very excited about purchasing an up to date phone. I went with her to help her with the process. She ended up choosing the iPhone XR. It came time to choose a screen protector and case. That’s when we were told when you buy the case and the screen protector, you get a second screen protector for FREE. We went to the counter and they started to transfer my number, (I went from MetroPCS to Cricket) and put on the case and screen protector. As they were doing that my mom asked to see the receipt. The lady told her she put it in the bag. That was a red flag to my mom because normally people ask if they want the receipt to be put in the bag or receive in hand. After doing calculations from what the receipt said it turns out that “the free screen protector” wasn’t free. They were charging two dollars for it. My mom questioned this and they told her, “it’s the way we have to put it in our system.” My mom stated that that is not what she was told in the beginning. Another employee, Paola Gonzalez, stepped in asking what was going on. After we explain to her, she said it was their “bronze package” and basically made it seem that my mom was getting a good PRICE for that FREE screen protector. My mom told her if it’s going to be two dollars for it, she doesn’t want it and Paola says very rudely, “there’s no return on accessories.” I told told her my mom has not opened the accessory. She still said in the same tone there’s no return. My mom said they should have told her that this, “free item” would be two dollars and that she wanted her two dollars. That is when Paola gets even louder and announces to everyone in the store, “does anyone have two dollars to give this lady?!” and then says, “I don’t carry cash.” That’s when she tells the original helper to give my mom two dollars from the register. My mom walked in ecstatic and walked out as if she was viewed as a “low down” for wanting her two dollars. Although, my mom works very hard for her money and it was just two dollars, it was the PRINCIPLE behind it of being told one thing and another happening without her knowledge of it. When confronted about this there was no remorse or apologies. Instead, there was attitude and humility. We just wonder how many other customers are told they’ll get a free item and are getting charged secretly. I am very sad that my mom’s first experience with the service that I recommended went so badly because of a rude employee.

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