Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2403 S Stemmons Fwy in Lewisville, TX 75067
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.1
417 reviews
5 stars
291
4 stars
29
3 stars
11
2 stars
12
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for rudeness and unprofessional behavior.
Staff Knowledge
Several customers highlighted the expertise of specific employees, particularly Caleb and Kristen, who were noted for their ability to resolve issues efficiently.
Store Environment
Complaints about the store's atmosphere included understaffing, unprofessional behavior, and poor management, leading to long wait times and a lack of customer engagement.
Product Issues
Customers reported problems with receiving incorrect devices and issues with trade-ins, leading to dissatisfaction with the purchasing process.
Overall Experience
While some customers had positive experiences and expressed loyalty to the store, others reported significant frustrations and vowed to take their business elsewhere.
- MOMelanie OdstrcilOct 29, 20255.0Monica was awesome! Best service ever. I never felt pressured or stressed and she made everything super easy and showed me how to use all the features on my new phone. I feel like I’ve made a new friend.
- ZKZach KennedyOct 19, 20255.0Kaz helped me extremely efficiently and effectively, everyone was very helpful. Thank you!
- CSCathy SlaughterJun 25, 20255.0Staff was excellent, friendly and VERY HELPFUL!!!
- KSK SmallJun 24, 20255.0Kennedy is awesome. Very knowledgeable and so helpful. I upgraded my phone and have gone back in with additional questions and he’s always so nice.
- EHEric HouseJun 23, 20251.0I upgraded my phone online last week and went to this location to pick it up so that I’d have it before my international flight tomorrow. The store was a 20 minute drive away but I could get the phone in time. When I arrived, there was one lady in the store and she was EXTREMELY rude and unhelpful. I brought my drivers license and credit card as instructed when I made the purchase but she refused to look at either and instead demanded a device ID. I had no clue what she was talking about and when I asked about my options she told me that she couldn’t help me. Subsequently I spent over 2 hours in a chat with Verizon where I was passed to 6 different agents. All of them confirmed that I didn’t need a pin to pick up the phone, only my ID and credit card. However, none of them could simply move the pickup to another store without canceling and waiting over a week for a refund and repurchase. As a business owner myself I cannot comprehend such poor and hostile customer service.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Lewisville, TX?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
What payment options does this Verizon store accept?
The store accepts American Express, Cash, Discover, MasterCard, and Visa.
Does this Verizon location offer in-store or curbside pickup services?
Yes, the store offers both in-store pickup and curbside pickup services.
What brands of mobile phones and accessories can I find at this Verizon store?
You can find brands such as Verizon, Samsung, Google, Apple, Motorola, and LG at this store.
What types of products are available at Russell Cellular, the Verizon Authorized Retailer?
Products include Verizon Wireless services, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid options.
Is the Verizon store in Lewisville wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance.
Does the Verizon store require appointments for visits?
No, appointments are not required to visit the store.
Which nearby stores can I visit for mobile phone products and services in Lewisville?
Nearby you can find Russell Cellular, T-Mobile, AT&T, and Cellairis Vista Ridge Mall, all offering mobile phone products and services.
Are there coffee shops near the Verizon store where I can relax before or after my visit?
Yes, nearby coffee shops include The Coffee Bean & Tea Leaf, Panera Bread, and Oasis Cafe where you can enjoy a drink.
If I need to rent a car after visiting the Verizon store, which nearby car rental agency is close by?
Avis Rent A Car is a nearby car rental agency close to the Verizon store where you can rent a vehicle.