Best Buy

Reviews

• TK

  Tracy Mattingly Kirk

  Nov 15, 2025
  2.0
  Good in-store experience but TERRIBLE experience with an appliance exchange. I’ve spent 3 entire days waiting for an uninstall, new delivery, and installation and several hours on the phone. Tonight I finally found out that a manager at this Lewisville store canceled my delivery at the last minute, but I still got notifications all day that they were coming. There’s the phone number to call for Geek Squad but then there’s a parallel foreign company that does the dispatch. The number to the store just goes to a national line. It’s a train wreck. What’s really bad is that the agents can see the train wreck coming and keep thinking they’re fixing the problem, but the same thing happens again. Several days, reschedules, conversations, and still not resolved. Best Buy has a deep disaster on their hands and a lot of redundancy that’s bad for customers and bad for them. (They keep adding their canned response to my review as if they were open to resolving this issue, but they’re not.)
• JH

  Jelani Heath

  Nov 14, 2025
  5.0
  I was assisted by a Geek Squad employee named Roy. He helped with figure out a software issue I was having with my PC after doing diagnostics. He gave good advice on next steps as well as options to take that would be cheaper for me!
• AS

  Adnan Shareef

  Nov 10, 2025
  1.0
  I was genuinely thrilled when I saw the price for the keyboard and mouse — I honestly thought I’d found an amazing deal. But that excitement quickly turned into disappointment and frustration when the staff told me it was never that price and removed the tag right in front of me. The tag clearly showed the product name and the price, so being told otherwise felt incredibly unfair. After removing the price tag, there was a barcode beneath it, and I even saw him scanning it multiple times — it almost seemed like he was trying until it showed as out of stock. I truly believe they should have honored the displayed price since it was clearly shown to customers. What made it worse was how dismissive the staff seemed — it honestly felt like they didn’t want me to get the deal and might have wanted to keep it for themselves. It was a really disheartening experience, and I left feeling upset, let down, and honestly a bit cheated. I really hope someone looks into this situation, because it’s not how customers should be treated.
• AR

  Axel Ruiz

  Nov 9, 2025
  1.0
  Got a 75 in tv and they lied about the insurance saying to get 2 years first then 5 later after the first two years. If you buy a tv get longer time with insurance! They will just say you can’t change the time of insurance and will try to get you to pay them monthly!
• AD

  Adam Drilon

  Nov 6, 2025
  1.0
  1 star to the store and to the guy in the glasses. I told him I need help finding an Xbox controller. Instead of showing me the exact on, he just said it’s in gaming. I went to him a second time saying I need help finding it after looking and he just brushed me off in a dismissive matter. 5 stars to Austin who actually cares in helping customers find products. Give Austin a raise and promotion. The guy in the glasses black hair was using company policy and saying he can’t leave the front as a scapegoat as why he couldn’t help me find the item I was looking for. If that’s the case don’t ask people walking in the door for help if you can’t actually help them.

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