Best Buy

Reviews

• JB

  Jason Beltran

  2 days ago
  5.0
  Great customer service from Marco, very informative and knew exactly what he was talking about. Solid character, highly recommend for those who aren’t as informed on appliances. His Manager Cody was also phenomenal coming in to ensure we were fully satisfied with everything.
• MM

  Marcus Mayerhofer

  Feb 20, 2026
  1.0
  UPDATE: Reached out to customer service when they replied to my original review. In short, he said my son got a discount for purchasing an Open Box item, so he now needs to pay the current full price difference amount to use the warranty they sold him when he purchased the Open Box item. They will not repair it nor find another Open Box one to exchange it. They love you when you're in the store looking to buy a product. They hate you if you have an issue with a product they sold you. The part needed is only $40. Thankfully, my son learned this lesson from Best Buy early in life to not purchase anything from Best Buy no matter how attractive they make the deal look. No amount of product availability can make up for the absolute disdain Best Buy has for customers that have an issue with a product. I cannot recall another business that literally does not care about a customer less than Best Buy. They were rude to me years ago on an attempted return for a product. They were horrible to my wife for some issue she had a few years ago. Today, my son found out why we will never purchase another product from Best Buy no matter how good of a deal it appears to be. He purchased a sub-woofer for his car and purchased the warranty with it. Yesterday it failed. The part that failed in it is $40. However, they told him yesterday that they have to replace the whole unit for the warranty. He removed the sub from his car and brought it to them. They then told him that they would replace it, but it would cost him another $120 or so (due to higher prices) even with the warranty he purchased! He took it all the way up to the store manager who did not care a bit of my son's concern. Why they lied to him the previous day causing more work for my son is beyond me. Why they would sell him a warranty they will not honor is beyond me. How Best Buy does so much business with no concern for customers is also beyond me. They are so big, they do not need even respectful customer service, let alone, good customer service.
• NM

  Noah Mayerhofer

  Feb 20, 2026
  1.0
  Update: Best Buy offered ZERO help after reaching out through social media as they asked in their reply below. After several hours of back and forth with a customer service representative named Tommy, he left me with, “I have to leave for the night and will respond to further responses when I return to the office. Please note that your options seem to have been advised and if you want to take a separate option you can do so at your cost.” All in all, I was offered no adequate solution to a problem covered under warranty, unless I wanted to pay an additional $93. Original review: I purchased a refurbished (excellent condition) Kicker subwoofer from Best Buy and paid extra for a four-year Geek Squad Protection Plan. When the bass control dial failed under normal use, I expected the protection plan to actually cover the problem. Instead, I was told they would not replace the defective part because it had a “different SKU,” even though it’s part of the original system covered under the plan. Their solution was to bring in the entire system for a replacement — but since the refurbished version I bought is no longer available at the same price, I was told I would likely have to pay the price difference. So to summarize: I paid for extended protection, a covered part failed, and the store refused to replace the part while also making replacement of the full system financially unreasonable. I ended up buying the replacement directly from Kicker rather than continue dealing with this. The protection plan was a waste of money, and this experience completely destroyed my trust in Best Buy. I won’t be shopping here again.
• RR

  ROGELIO REBOLLOSO

  Feb 20, 2026
  1.0
  Don’t ever buy a phone here just go straight to the phone companies location. They can’t help you in any way here. The reps lie to you telling you different return policies make you wait around for hours then hand you a 1-800 number for you to handle yourself. This is not customer service
• LH

  lisa howerton

  Feb 14, 2026
  4.0
  We bought an entire system with new sound bar, sub woofer, TV, and amplifier. The sales staff was very nice but didn't seem to know all the details of the product along with the install. The installers were fabulous but didn't talk to the store. The store manager Cody was excellent to work with. He listened to our concerns and rectified them in a timely manner. He was very professional and friendly.

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