Best Buy

Reviews

• GG

  G Gaytan

  Dec 24, 2025
  5.0
  Excellent customer service I love this place, you can find everything always available. Excelente servicio al cliente me encanta este lugar encuentras todo siempre disponible.
• MM

  Michael Molnari

  Dec 21, 2025
  1.0
  I asked for a gift receipt for item I order online and picked up in store. I was told they could not print receipt and would email it. I did not receive gift receipt by email as stated by clerk. Tried to call and get it sent again and got the call center that was of no help and told me to return to the store which is over an hour away. Ugh!!!!
• JS

  Jaxon Straw

  Dec 17, 2025
  1.0
  Called and scheduled an appointment with the Geek Squad for December 26th at the Lewisville Store. The appointment was set and paid for, but I was called today and informed that they actually could not accommodate the appointment. As a result, I am having to go to the Grapevine store. On top of that, I was informed that I actually need another part that they did not originally tell me to get. So now, I am out more money and have to go out of my way to handle this install. I would not recommend working with this store.
• TI

  Todd Inga

  Dec 9, 2025
  1.0
  It’s 4:29pm on Tue, Dec 9, 2025. I came here to buy a still digital camera for my niece for Christmas. I asked someone who was stocking shelves where to find cameras and they directed me correct I aisle. I asked if they worked in that department and they said didn’t, but would page someone. I waited and nobody came. I found the same employee and asked him if anyone was coming. He paged for someone again. I waited and nobody came. As I was leaving the store (without making a purchase) I asked for the store manager. The manager of the “Geek Squad” said the store manager wasn’t available. I told him about the experience above and that I was going to leave this review. The store wasn’t crowded and there were 2 other employees (beside the Geek Squad manager) standing at the front door doing nothing.
• DB

  Daniel Burgos

  Dec 6, 2025
  1.0
  BEWARE TERRIBLE CAR AUDIO INSTALLATION Speaker started rattling after installation. No help after 90 day warranty on installation. 99 dollars to “look” at it. Other installers would look for free and guarantee their installation. NEVER AGAIN! Find a real car audio installation service. Update! They used one screw to secure the speaker… this teenagers first car level TRASH Update: I followed the instructions of the response team and NOTHING happened. Copy and pasted from my Facebook chat with customer service: Thanks for reaching out to us here to follow up on this review that you left. I'm concerned to hear about this situation and can understand your frustration. To start, can you provide me with your full name, email address, and phone number? I gave my information and got no further responses.

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