Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2303 S. Ranch Rd 620 in Lakeway, TX 78734
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.3
198 reviews
5 stars
155
4 stars
6
3 stars1
2 stars
5
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being patient, helpful, and knowledgeable, particularly mentioning individuals like Priscilla, Joseph, and Samantha.
Store Management
Several reviews highlighted issues with store management, including poor communication and unresponsiveness, leading to customer dissatisfaction.
Service Delays
Customers frequently reported long wait times and delays in service, with some expressing frustration over being ignored or not acknowledged by staff.
Product Knowledge
While many staff members were noted for their expertise, there were instances where customers felt misled about promotions or product details.
Mixed Experiences
Overall, experiences varied widely, with some customers having excellent service while others reported significant issues, suggesting inconsistency in service quality.
- JHJohn HoldenNov 14, 20255.0Store manager was very patient and helpful
- RARobert AbbottJun 23, 20255.0When to get a new phone. Had problems with my log in and data transfer was going to take longer than I had time for. I had to return the next day. Samantha was amazingly patient and professional. Ended up having to come back a third time to hand in my old phone as the trade in and the associate working there (6/23) was also very professional and accommodating (don’t catch his name) Great service over three days!
- JMJohn MeltonJun 23, 20255.0Great service here! Samantha is the greatest! Highly recommend! - John Melton
- ETemily tranJun 19, 20255.0Kolton was so amazing the entire process getting my phone set up and purchased! Thank you and see you soon!
- JGJames GoffJun 19, 20255.0Very pleased with my interactions with Kolten. He recommended that I stay with my current plan. He was very helpful in taking care of my purchase, trade-in and payoff of my old phone.
Frequently Asked Questions About Verizon
What are the operating hours for the Verizon store in Lakeway, TX?
The Verizon store in Lakeway, TX is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Where is the Verizon Authorized Retailer Russell Cellular located in Lakeway?
Russell Cellular is located at 2303 S Ranch Road 620, Ste 100, Lakeway, TX 78734.
What brands does Russell Cellular carry at its Lakeway location?
Russell Cellular carries Verizon, Samsung, Google, Apple, Motorola, and LG brands.
Does the store offer in-store pickup for online orders?
Yes, the store offers in-store pickup services.
What payment options are accepted at Russell Cellular in Lakeway?
The store accepts American Express, Cash, Discover, Mastercard, and Visa.
What types of products can I find at the Russell Cellular Verizon store?
You can find Verizon Wireless services, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid products.
What services does Russell Cellular offer at the Lakeway location?
They offer wireless service, mobile service, home phone service, and home internet.
What should I know about parking and accessibility at the Verizon store?
The store has a wheelchair accessible entrance and allows in-store shopping without requiring appointments.
What nearby places can I visit before or after shopping at Russell Cellular?
Nearby places include the sushi restaurant ZENSHI Handcrafted Sushi and the beauty salon Exilis Day Medical Spa, perfect for dining or relaxation before or after your visit.
Are there any fitness or health-related places near the Verizon store in Lakeway?
Yes, nearby you can find Manduu Austin gym and VIK Medical at Lakeway hospital for your fitness and medical needs.
What other shopping options are available near Russell Cellular in Lakeway?
Nearby shopping options include Randalls supermarket and Warm Fuzzy Toys toy store, offering variety close to the Verizon store.