Cricket Wireless Authorized Retailer

Reviews

• RM

  Robert Mendez

  2 days ago
  5.0
  This cricket store in lake Jackson is amazing and very nice respectful employees Raheem is very friendly and knowledgeable about phones . Christine is also very nice and knowledgeable about the paid services plans. Kimberly was very polite and helpful with me getting a case screen and great bundles deals I will definitely come back and recommend my clients, friends and family members to this store because they’re very knowledgeable and professional at their job and treat customers like family which I like
• EB

  Ethan Gabriel Beltz

  3 days ago
  1.0
  They charged me $40 for a speaker when I signed up for the two-device plan. I asked for a receipt and information about the charge, but the employee kept avoiding the issue and never printed it. I returned five minutes later, and she made the excuse that she had already closed the register. The next day, I called the store, and the same person from the day before told me that she had “forgotten” to mention that the package I signed up for included a “free” speaker, and that I could come pick it up whenever I wanted. I went that same afternoon and asked for my receipt from the previous day. I confirmed that the speaker had in fact been charged without my consent, so I requested a refund. They processed the refund, but then refused to give me the “free” speaker that had been mentioned earlier. The person who processed the refund told me that because I requested the refund, she could no longer give me the speaker—even though I never asked for a speaker the day before, nor did I mention anything about it during the phone call that morning. They were supposedly going to give me for “free” a speaker that they had already charged me for the day before. That is why the manager never wanted to give me a receipt and why she avoided dealing with me afterward. She was always “out of the store” or “busy.” This is not a trustworthy location.
• MM

  Mikey Mc

  6 days ago
  1.0
  Wife took her mother here to get her Cricket phone working properly the person working there uninstalled the Malware protection on wife's Xfinity phone and claimed it was an accident...
• YS

  Yasmin Stephenson

  Sep 12, 2025
  5.0
  Fantastic!
• WM

  William Munn

  Sep 11, 2025
  3.0
  Hey how's it going I'm on a fast line service plan and I'm trying to see how service is going at lakejackson office vs the clute office I don't think it matches up the same might need to upgrade both services at the same time

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