Many customers praised the staff for their exceptional service, particularly highlighting Kelly and her team for going above and beyond to assist with various issues.
Mixed Experiences
While many reviews were positive, there were notable complaints about rude service and unprofessional behavior from some staff members, particularly the manager Kelly.
Store Operations
Customers reported long wait times and issues with store hours, indicating a need for better management and staffing.
Product Knowledge
Several reviews mentioned the staff's knowledge and ability to assist with technical issues, although some customers experienced problems with incorrect information regarding fees and promotions.
LC
Ladonna Caroselli
Feb 11, 2026
5.0
Jay was patient and amazingly supportive both times I have been in to get help. The first time as a new customer he help me transfer my data and got me signed up for internet. The second time he helped me to resolve a problem with billing and a problem with text messaging. As a bonus he helped me figure out how to save progress on my game and considering I am over level 800 that was a real blessing to me:) I highly recommend this place and this representative.
GP
Gina Ponton
Jan 24, 2026
5.0
A big shout out to Kelly the store manager who gave us exceptional above and beyond customer service!
This is the kind of customer service that you would wish happen to you each and every time! But unfortunately life doesn’t always work that way.
My phone just completely crashed and did not work at all, and due to the bad weather and my work, I needed my phone to work asap! Kelly understood my situation and empathized. The Kyle store was temporarily closed due to renovations, but she made it happen, and helped me get a new and working phone without any hassles! I really appreciated her help! She is totally deserving of praise!
Jay was also friendly and excellent in customer service, and helped my husband and I create a better deal for our phone and cable.
My husband and I both thank you all for helping us, and being so friendly and lovely!
NS
Noah Berkay Sanin
Jan 13, 2026
5.0
Jay was super helpful and welcoming. He made the processed super simple!
NN
Nikki Nicole
Jan 12, 2026
5.0
Hunter is absolutely amazing. He went above and beyond to assist with my issues. Top notch service with a smile.
RM
Raymond Moreno
Jan 7, 2026
5.0
I had a great experience and got helped right away. I was helped by a lady who had some much experience and really made my upgrade easy and straight forward. Would recommend this location for any needs
What types of products can I find at Verizon in Kyle, TX?
Verizon in Kyle, TX offers Verizon Wireless services, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid options.
What are the store hours for Verizon in Kyle, TX?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 5:00 PM.
Does Verizon in Kyle, TX offer in-store pickup for orders?
Yes, Verizon provides in-store pickup services for your convenience.
Where is Verizon in Kyle, TX located?
The store is located at 151 Evans Dr, Ste 107, Kyle, TX 78640, USA.
What payment options are accepted at Verizon in Kyle, TX?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Does Verizon in Kyle, TX require appointments to visit the store?
No, appointments are not required; customers can shop in-store at their convenience.
What brands does Verizon in Kyle, TX carry?
They carry Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG products.
What services are offered at Verizon in Kyle, TX?
They provide wireless service, mobile service, home phone service, and home internet.
Are there any nearby restaurants where I can eat before or after visiting Verizon in Kyle, TX?
Yes, you can visit nearby eateries such as Jersey Mike's Subs, MOD Pizza, Bluefin Sushi & Ramen, Mama Fu's Asian House, Five Guys, Panda Express, Chick-fil-A, Wingstop, Little Caesars Pizza, McDonald's, Pardon My Cheesesteak, and Starbucks.
Are there entertainment or shopping options near Verizon in Kyle, TX?
Yes, nearby you will find Kyle Crossing - GameStop for gaming and entertainment, GameStop for video games and toys, James Avery Artisan Jewelry for fashion accessories, and Mattress Firm for furniture needs.
Can I find banking services near Verizon in Kyle, TX?
Yes, Bank of America and a Bank of America ATM are conveniently located nearby, offering financial services to customers.
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