Business Details
About
Cell Phone Store
Verizon Authorized Retailer – Your Wireless provides the best Verizon store experience and customer service. Shop smartphones, iPhone, iPad, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts and more at our Killeen, TX location.
Location
Hours
Reviews
3.5
310 reviews
5 stars
150
4 stars
38
3 stars
25
2 stars
18
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual employees for their exceptional service, many others reported poor experiences with customer service, including rudeness and lack of assistance.
Staff Knowledge
Several reviews indicated that staff members were knowledgeable and helpful, but there were also complaints about inconsistent information and lack of product knowledge.
Billing Issues
Numerous customers expressed frustration with billing practices, including unexpected charges and difficulties in resolving billing disputes.
Store Experience
The store environment received mixed reviews, with some customers appreciating the helpfulness of staff while others reported unprofessional behavior and long wait times.
- SISaint Ace iiDec 22, 20251.0Once you pay you’re pretty much on your own. Also had me make payment before I was told what I was paying for, said needed to do it before moving forward.
- SSSusanneDec 20, 20255.0Ty was the best!! Worked with me and my family to get everything squared away. His patience was amazing. Walked out completely satisfied!
- DDdivDec 20, 20255.0Went and got a new phone. In the process, there was a bunch of difficulties with their new system and they all worked together to ensure that I still had good customer service while trying to figure out the problems. Everyone there is extremely helpful and will do their best to make sure you get what you needed in the end
- TETiffany EmersonDec 9, 20255.0I received excellent customer service when working with Nikki. I had a very complex situation that needed to be resolved with precision to not lose cell service nor discounts on my account. Due to the level of complexity of the situation, she spent days following up with both customer service and myself until its resolution. It takes about a hour round trip to go from my home to the store; going from my workplace to the store is even longer. Nikki offered, without me requesting, to do as much as she could over the phone to save me time traveling and waiting in the store. I appreciate her willingness to be accommodating to me and warm personality. While juggling customers in the store, she was also working on my matter that was occupied so much of her time. She called when she said she would and kept me updated. I strongly recommend requesting her to assist you with your account. She goes beyond the extra mile. I will only work with her going forward!
- JWjames wilsonNov 24, 20251.0375$ for a phone bill because of extra taxes and other bs fees, by far the worst phone company I have worked with. If you finance a phone for 1100 in a year of paying 50 a month for the phone payment only 200 dollars is paid toward the phone. How? Just go to Walmart and get straight talk plus they use T mobile towers. Verizon is trash