Verizon

4.5
496 reviews

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Killeen’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
702 S Fort Hood St, Killeen, TX
76541, United States

Hours

Reviews

4.6
495 reviews
5 stars
414
4 stars
27
3 stars
8
2 stars
7
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews praised the staff for their exceptional customer service, highlighting their patience, professionalism, and willingness to go above and beyond to assist customers.

Knowledgeable Staff

Many customers noted the staff's extensive knowledge about products and services, which helped them make informed decisions.

Positive Experiences

Overall, customers reported positive experiences during their visits, often mentioning specific representatives who provided outstanding service.

Store Hours Issues

A few reviews mentioned dissatisfaction with the store's adherence to posted hours, indicating some customers were turned away before closing time.
  • JK
    Jakob Kenny
    Dec 31, 2025
    5.0
    Came in yesterday afternoon with a broken phone. Richie was super helpful and got me a great deal on a new phone. He was extremely attentive and made sure to triple check everything before I left to make sure I was good to go.
  • WL
    Wendell Land
    Dec 30, 2025
    4.0
    Had a good experience getting phone problem fixed Thank you, Ritchie for all your help
  • WC
    wendy castillo
    Dec 26, 2025
    5.0
    Purchased an iPhone from Verizon online. Could not get it set up at home, there was a problem. Richard S. was a lifesaver! He discovered the issue and cleared it up. I asked him to help me with setting up parental controls. He had not done it previously but took the time to figure out. I appreciate his patience and professionalism!
  • DM
    diego martinez
    Dec 19, 2025
    5.0
    Richard was so helpful through the process. Got me a good deal on my phone. He was very helpful, attentive, and made sure to triple check everything to make sure I was okay before I walked out
  • KA
    Kevin Amaya
    Dec 11, 2025
    5.0
    I had an amazing experience here especially with the help of the representative Cat, she helped me out with sorting my bill issues out. She was very attentive and meticulous in assisting me with customer service although it took a couple visits it was no trouble to her she kept the high energy and assisted me with no complains! Definitely recommend coming in and getting helped out by her and all the staff here!

Frequently Asked Questions About Verizon

Where is the Verizon Cellular Sales store located in Killeen?

The Verizon Cellular Sales store is located at 702 S Fort Hood St, Killeen, TX 76541.

What are the store hours for Verizon Cellular Sales in Killeen?

The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.