Geek Squad

Reviews

• MM

  musicman254

  Nov 7, 2025
  1.0
  Terrible service Best Buy don’t know don’t know what they’re talking about. They sell lies and then they sent somebody named Antonio who has no idea what he’s doing. He did half the job and then I hired somebody who come do the job, right
• OP

  Oksana Price

  Sep 17, 2025
  1.0
  What a nightmare service on 9/16 with Taji who refused to remove a trim to install the dishwasher which we waited for 1.5 weeks to be delivered. Left the new one and the old dishwasher in the middle of the kitchen with no room to walk around. Next appointment is 9/30 for a trim that he refused to remove leaving my 75 year old mother with no kitchen for 2 weeks. What a joke! Save yourself time and stress and just go to Home Depot or Lowe’s. Will not recommend Killeen BEST Buy to anyone especially Geek Squad group who is lazy and don’t really care about the customer. I care less for a trim on the bottom especially since I will be replacing floors as a next step in my kitchen remodel.
• BL

  Brett Luster

  Oct 19, 2023
  2.0
  I called Wednesday at 6:50. Outsource answering service. I Do Not Like. The only place available after 7:00 or I wouldn't have even called them. The local number transfers, (without the caller knowing. I realized when I spoke to a very nice lady with an India dialect, then saw 2 different 📞 #s after hanging up). She asked what I would be needing and I said a screen replacement on a Motorola phone. She updated my information and then said "No appointments for today." She set me an appointment for Thursday morning. I received a voicemail at about 11:45 notifying me that, "We don't do that unless it's 'a' iPhone." I had to rewind three or four times to re listen B4 understanding that she was just using incorrect grammar , ('an iPhone, not 'a' Iphone), which threw me off. And of course if I'd been told that "only on iPhones" when I mentioned to the out sourced answering lady that it was "a Motorola screen replacement." After she asked what I was needing, there would have been no need for an appointment. Stick to businesses that answer their own phone and when they 'repair cell phones', they repair cell phone'S'. 😐🤷🏻‍♂️
• EL

  Ethxn Laptop

  Mar 31, 2023
  1.0
  not good
• EM

  Ebony Mcintosh

  Jul 5, 2019
  4.0
  Loved the workers, they did a awesome job even though it took a little longer .

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