Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
3,502 reviews
5 stars
1,812
4 stars
824
3 stars
390
2 stars
147
1 star
329
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being unhelpful or rude.
Product Availability
Customers noted a limited selection of items in stock, particularly for specific electronics and installation services.
Geek Squad Performance
The Geek Squad received positive remarks for their knowledgeable and professional assistance, although there were complaints about installation services.
Store Experience
The store was generally described as clean and organized, with some customers appreciating the fast service, while others experienced long wait times.
Communication Issues
Many customers expressed frustration with the lack of direct communication with local stores and the inefficiency of the corporate customer service.
- LLLydia2 days ago5.0Got security system for our car installed with geek squad in the back. Stephanie was great to work with. Straight to the point, quick, and explained everything very well. Happy with the install and the system. Will recommend others for this service.
- NHNina HaneyNov 12, 20255.0Very helpful for me since I'm not technical and needed something for transferring info.
- SSSteven Maher (Steve)Nov 7, 20255.0Went to buy a new computer and monitor. Brandon Rose was very helpful in finding exactly what we were looking for. He went above and beyond, especially since he just started working there. He's going to be a great asset to future customers.
- MOMaybe Or?Oct 30, 20251.0***NO DIRECT PHONE NUMBER*** for store (any). Best Buy made an intellectually impotent decision to have ONE (single) corporate number and they will not be able to transfer you to a store near you to talk to somebody. One of the worst and dumbest decisions a company could make. I will be taking my business anywhere else at every opportunity going forward. Absolutely insane to inconvenience every single customer in such a way. I will not waste my personal time physically driving to a store. Just ask a question if the services I’m looking for are even provided. But don’t worry, at least their automated phone service is completely terrible as a bonus.
- SMSin Pelos En El MicrofonoOct 20, 20251.0I had a really frustrating experience today at Best Buy. I went to the store to pick up a GoPro Media Mod that had already been price matched online. Since I needed a second one, I asked if they could simply match the same price again for the exact same item. The employees told me they couldn’t do it in person and that I had to submit another request online instead even though I was standing right there, ready to buy. It made no sense and felt like unnecessary red tape. I came to the store expecting convenience, but instead I left annoyed. If a price match was already approved for the same product, it shouldn’t be this complicated to get a second one at the same price. Very disappointing experience.
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy in Killeen?
Best Buy in Killeen is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
Where is Best Buy located in Killeen, TX?
Best Buy is located at 3209 E Central Texas Expy, Killeen, TX 76543, USA.
Does Best Buy in Killeen offer curbside pickup?
Yes, Best Buy offers curbside pickup services for your convenience.
Can I get repair services for my electronics at Best Buy Killeen?
Yes, Best Buy provides expert service repair supported by Geek Squad.
What payment methods are accepted at Best Buy Killeen?
Best Buy accepts payment by debit card and checks; cash payments are not required.
Does Best Buy Killeen participate in electronics recycling?
Yes, this Best Buy location offers electronics recycling services.
Are appointments required for shopping or services at Best Buy?
No appointments are required for shopping or services at Best Buy in Killeen.
What nearby stores can I visit for shoe and clothing shopping before or after Best Buy?
Nearby you can visit Shoe Carnival and Ross Dress for Less for shoe and clothing shopping.
Where can I find dining options near Best Buy Killeen?
Nearby dining options include Jason's Deli, Jersey Mike's Subs, MOD Pizza, and Brick & Forge Taproom.
Are there automotive services or dealers near Best Buy in Killeen?
Yes, nearby automotive service and dealer options include Killeen Autotech 0182, Killeen Hyundai, Killeen Ford Parts Department, DeWayne Goates at Automax Ford, and Discount Tire.