Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Kilgore, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
418 reviews
5 stars
343
4 stars
35
3 stars
9
2 stars
7
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of individual employees providing excellent service.
Mixed Experiences
While many reviews highlighted positive interactions, there were also reports of poor service and dissatisfaction, particularly regarding upselling and unresolved issues.
Efficiency
Several customers noted quick and efficient service, with many expressing satisfaction with the speed of transactions and problem resolutions.
Knowledgeability
Employees were frequently described as knowledgeable about products and services, helping customers make informed decisions.
- CSCindy stephensDec 23, 20255.0Amber from the Kilgore Texas Verizon store was so helpful and so kind.
- JNJerry NicksDec 15, 20255.0Braelon was so knowledgeable and offered discounts when it wasn’t my fault and on Black Friday. He is a great asset to Verizon and Kilgore!
- DRDavid RossDec 5, 20254.0Very nice salesman and very knowledgeable. Could have used some help cause he was multi tasking with 3 customers by himself this morning.
- SKShawna KruegerDec 2, 20255.0Victor is awesome! I went in to pick up a phone, and they were having issues with the online system so they took care of everything in store for me. They are super nice and helpful and even kept my baby entertained. Thank you guys.
- GBGreen BeeNov 26, 20255.0Amberly helped me out a lot! She is a great source of knowledge and always willing to help!
Frequently Asked Questions About Verizon
What products can I find at the Verizon store in Kilgore, TX?
The Verizon store in Kilgore offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the Verizon Kilgore store's opening hours?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Can I pick up my online orders in-store at the Verizon Kilgore location?
Yes, in-store pickup is available at this Verizon store.
What payment methods are accepted at the Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store in Kilgore offer device recycling services?
Yes, the store offers electronics recycling services.
What brands of devices and accessories are available at the Verizon Kilgore store?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, and more.
Is the Verizon Kilgore store accessible for English and Spanish speakers?
Yes, the store serves customers in both English and Spanish.
Are there any nearby restaurants where I can eat before or after visiting the Verizon store?
Yes, nearby options include Subway, Domino's Pizza, Peddler's Pizza, Whataburger, and Pollo cachuchon kilgore—great places to grab a meal before or after your visit.
What nearby beauty and spa services can I visit around the Verizon Kilgore location?
You can visit Micah's Barber Shop, Hair by Emily, Rosy'st erramarbrandstx, Styles by 2Chic, Meet Me on the Dance Floor, and Staarxnails near the Verizon store.
Are there any convenient gas stations close to the Verizon Kilgore store?
Yes, there are nearby gas stations such as Shell and Zippy J's where you can refuel during your visit.