Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Kilgore, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
411 reviews
5 stars
337
4 stars
34
3 stars
9
2 stars
7
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers reported excellent and friendly service from many employees, particularly Tim, Justin, and Jeremy.
Knowledgeable Staff
Multiple reviews highlighted the staff's knowledge about products and services, helping customers make informed decisions.
Mixed Experiences
While many customers had positive interactions, some reported negative experiences with specific employees, indicating inconsistency in service quality.
Efficiency
Several customers appreciated the quick and efficient service, often completing transactions in a timely manner.
Upselling Concerns
Some customers expressed frustration with aggressive upselling tactics and unexpected fees during transactions.
- JAJordan AustinOct 24, 20255.0I’ve been dreading the transfer process from one phone company to Verizon for the longest. I don’t know if you’re like me, but I don’t really like change and would just rather not. I walked in the Kilgore location today and was met with the most welcoming voice. Katrina was very knowledgeable and understood exactly what I was needing to do. I was in and out in less than ten minutes with brand new phone service! This is your place to go ladies and gents. 😉
- SOSteve OwenSep 28, 20255.0One of the greatest experiences I've ever had, the young lady that waited on us Amberly G was one of the politest and most knowledgeable persons I've ever dealt with. She made it so easy and was so damn helpful. I even gave her a hug when we left. She knows her stuff. That'll be the only place I go she answered all my concerns and questions. Like I said only place I'll go
- RBRoland BrayAug 23, 20255.0Outstanding customer service!
- KWKaren WilsonJul 31, 20255.0Braeland W was excellent as a service and sales person. He seemed to know the phones, plans, and accessories and moved us through an upgrade with patience and ease. He greeted other customers as they came in and handled their needs as he could without making us feel like we had been pushed aside. I would recommend him to anyone looking for a new phone or needing an answer to a question. Thank you.
- ACAbbie CoxJul 7, 20251.0The customer service wireless i absurd. It is impossible to get a hold of a live agent. The AI system is unhelpful and useless.
Frequently Asked Questions About Verizon
What products can I find at the Verizon store in Kilgore, TX?
The Verizon store in Kilgore offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the Verizon Kilgore store's opening hours?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Can I pick up my online orders in-store at the Verizon Kilgore location?
Yes, in-store pickup is available at this Verizon store.
What payment methods are accepted at the Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store in Kilgore offer device recycling services?
Yes, the store offers electronics recycling services.
What brands of devices and accessories are available at the Verizon Kilgore store?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, and more.
Is the Verizon Kilgore store accessible for English and Spanish speakers?
Yes, the store serves customers in both English and Spanish.
Are there any nearby restaurants where I can eat before or after visiting the Verizon store?
Yes, nearby options include Subway, Domino's Pizza, Peddler's Pizza, Whataburger, and Pollo cachuchon kilgore—great places to grab a meal before or after your visit.
What nearby beauty and spa services can I visit around the Verizon Kilgore location?
You can visit Micah's Barber Shop, Hair by Emily, Rosy'st erramarbrandstx, Styles by 2Chic, Meet Me on the Dance Floor, and Staarxnails near the Verizon store.
Are there any convenient gas stations close to the Verizon Kilgore store?
Yes, there are nearby gas stations such as Shell and Zippy J's where you can refuel during your visit.