Verizon

4.6
411 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Kilgore, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
918 E Main St, Kilgore, TX
75662, United States

Hours

Reviews

4.6
411 reviews
5 stars
337
4 stars
34
3 stars
9
2 stars
7
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers reported excellent and friendly service from many employees, particularly Tim, Justin, and Jeremy.

Knowledgeable Staff

Multiple reviews highlighted the staff's knowledge about products and services, helping customers make informed decisions.

Mixed Experiences

While many customers had positive interactions, some reported negative experiences with specific employees, indicating inconsistency in service quality.

Efficiency

Several customers appreciated the quick and efficient service, often completing transactions in a timely manner.

Upselling Concerns

Some customers expressed frustration with aggressive upselling tactics and unexpected fees during transactions.
  • JA
    Jordan Austin
    Oct 24, 2025
    5.0
    I’ve been dreading the transfer process from one phone company to Verizon for the longest. I don’t know if you’re like me, but I don’t really like change and would just rather not. I walked in the Kilgore location today and was met with the most welcoming voice. Katrina was very knowledgeable and understood exactly what I was needing to do. I was in and out in less than ten minutes with brand new phone service! This is your place to go ladies and gents. 😉
  • SO
    Steve Owen
    Sep 28, 2025
    5.0
    One of the greatest experiences I've ever had, the young lady that waited on us Amberly G was one of the politest and most knowledgeable persons I've ever dealt with. She made it so easy and was so damn helpful. I even gave her a hug when we left. She knows her stuff. That'll be the only place I go she answered all my concerns and questions. Like I said only place I'll go
  • RB
    Roland Bray
    Aug 23, 2025
    5.0
    Outstanding customer service!
  • KW
    Karen Wilson
    Jul 31, 2025
    5.0
    Braeland W was excellent as a service and sales person. He seemed to know the phones, plans, and accessories and moved us through an upgrade with patience and ease. He greeted other customers as they came in and handled their needs as he could without making us feel like we had been pushed aside. I would recommend him to anyone looking for a new phone or needing an answer to a question. Thank you.
  • AC
    Abbie Cox
    Jul 7, 2025
    1.0
    The customer service wireless i absurd. It is impossible to get a hold of a live agent. The AI system is unhelpful and useless.

Frequently Asked Questions About Verizon

What products can I find at the Verizon store in Kilgore, TX?

The Verizon store in Kilgore offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What are the Verizon Kilgore store's opening hours?

The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM.