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Brand Certified

Verizon

4.7
(481 reviews)

Business Details

400 Grand Parkway South, Katy, TX
77494, United States
(281) 395-0455
https://www.yourwirelessinc.com/locations/

About

Cell Phone StoreYour Wireless
Verizon Authorized Retailer – Your Wireless provides the best Verizon store experience and customer service. Shop smartphones, iPhone, iPad, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts and more at our Katy, TX location.

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
400 Grand Parkway South, Katy, TX
77494, United States

Hours

Reviews

4.7
481 reviews
5 stars
424
4 stars
16
3 stars
9
2 stars
4
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the helpfulness, patience, and professionalism of staff members, particularly Harmeet and Harry.

Product Knowledge

Staff demonstrated strong knowledge about products and services, assisting customers effectively with upgrades and new purchases.

Mixed Experiences

While many reviews were positive, some customers reported issues with service quality and misleading promotions.

Efficiency

Several customers noted quick and efficient service during phone upgrades and trade-ins.
  • PC
    Phil Chew
    Feb 18, 2026
    5.0
    Harmeet he’s extremely helpful and has extended help before and after sale very much appreciated Phil C
  • MR
    McCoy Robinson
    Feb 17, 2026
    5.0
    Very helpful and patient with me, would highly recommend!
  • ID
    iam Dioss
    Jan 30, 2026
    5.0
    Harmeet Is Outstanding, he helped my mom to get her the new iPhone, very knowledgeable and helpful. Thank you!
  • RD
    Ralph Damico
    Jan 26, 2026
    5.0
    Best Verizon location in town. He explained everything and made upgrade and new plan process super easy. Super nice staff. I highly recommend this location and to avoid the Cinco Ranch location where I had the opposite experience.
  • IA
    Isaac Alcala
    Jan 16, 2026
    1.0
    This location seems unwilling to assist unless you fit a very specific customer profile. I went into this location hoping to complete a trade-in and was told they couldn’t help me and that I would need to return to the store where the phone was originally purchased. In my case, that location was San Marcos, which is a very long drive from Houston. I was essentially turned away without any assistance. I then went to another Verizon store just 10 minutes away, where the staff was extremely courteous and able to help me with no issues. Disappointing experience overall.

Frequently Asked Questions About Verizon

What products and services can I find at the Verizon store in Katy, TX?

You can shop smartphones, iPhones, iPads, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts, and more at the Katy, TX Verizon store.

What are the operating hours for the Verizon store at 400 Grand Parkway South, Katy?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 5:00 PM.

Brand Certified Facts from Verizon

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Certified March 01, 2026Yext Knowledge Graph
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