Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Katy’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.6
471 reviews
5 stars
419
4 stars4
3 stars3
2 stars3
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Kevin received numerous commendations for his exceptional customer service, being described as helpful, patient, and knowledgeable.
Staff Performance
While Kevin was praised, there were negative comments about another staff member, Kianna, who displayed unprofessional behavior.
Promotions and Deals
Customers appreciated the great deals and promotions offered, particularly those facilitated by Kevin.
Mixed Experiences
Some customers reported frustrating experiences, particularly regarding billing and service transparency.
- CGCarmen Gonzalez3 days ago5.0Kevin Tran at the Verizon Mason south store was amazing! He was kind, diligent, and extremely transparent. He explained all the products and promotions clearly and did not hide any costs, which I truly appreciate. That level of honesty and clarity is exactly what customers look for. Thank you, Kevin, for such a great experience!
- MMMarinDec 26, 20255.0Kevin was so easy to work with and so helpful throughout the entire process! It was my first time going through the process of getting a phone plan and he helped make it a breeze. Highly recommend this location!
- KCKM CDec 24, 20255.0Drove to this Verizon location, even though there were two that were closer to me, because of the good reviews, and I’m glad we did. Kevin was great. I went there to upgrade my phone, and he was very helpful. Thank you so much Kevin!
- AEAnneal ElserawyDec 14, 20255.0Kevin was absolutely amazing! I came in with a cracked phone and wasn’t sure what my options were, but he went above and beyond to help me. He walked me through switching from T-Mobile to Verizon and somehow managed to lower my monthly lease while also getting me a new phone. Justt ask for this guy he is the best
- CBCynthia BDec 11, 20251.0I was trying to inquire about getting a 17 Pro Max 2TB today, I called the store and someone named Kianna rudely answered the phone and hung up on me after she clearly put down the phone, and was talking to a customer. When I called back again she was talking to someone and laughing, I said hello hello and she huffed and puffed on the phone like I was inconveniencing her and answered me with an attitude. Absolutely disgusting behavior. You lost a sale. I am going to a different Verizon wireless.
Frequently Asked Questions About Verizon
What types of phones can I upgrade at the Verizon store located at 870 S Mason Rd?
You can upgrade Apple iPhone, Samsung Galaxy, Google Pixel, Motorola, and other Verizon-compatible phones at this store.
What are the store hours of the Verizon Cellular Sales location on S Mason Rd in Katy, TX?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM.
Do I need to make an appointment to visit the Verizon store in Katy?
No appointment is required; you can call to make one or just stop by the store.
Which payment methods does the Verizon store accept?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Can I pick up my online orders in-store at the Verizon location on S Mason Rd?
Yes, in-store pickup is available at this Verizon store.
What wireless services are offered at the Verizon store in Katy?
They offer Verizon wireless plans including prepaid wireless, Hum smart car service, mobile and home internet, home phone, and hotspots.
What nearby places can I visit before or after shopping at Verizon on S Mason Rd?
You can visit Katy Budget Books for some reading material or enjoy a treat at Great Texas Pecan Candy Co nearby.
Are there any personal care services near the Verizon store in Katy?
Yes, Juliano's Barber Shop and Spa, Queen's Nails, and Love On A Leash pet grooming are nearby for personal and pet care services.
How can the nearby Capital One Bank assist customers visiting the Verizon store?
Customers can conveniently handle banking needs or get cash before shopping at Verizon, as Capital One Bank is close by.
Where can I find fitness facilities near the Verizon store on S Mason Rd in Katy?
Proactive Lifestyle Fitness and Curves gyms are nearby for workout options before or after your visit to Verizon.