Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Katy for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
223 reviews
5 stars
128
4 stars
21
3 stars
11
2 stars
7
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of assistance.
Wait Times
Many customers reported long wait times and inadequate seating, leading to frustration during their visits.
Sales Experience
Several reviews highlighted issues with sales tactics, including pressure to purchase unnecessary items and misinformation about plans and promotions.
Staff Knowledge
While some staff members were noted for their knowledge and ability to resolve issues quickly, others were described as unhelpful or lacking expertise.
- JBJennifer BlantonDec 20, 20255.0Thank you Oscar, Jackie and Chianti for being so nice and helping me when FedEx goofed. Appreciate you!
- KSKarina SimoneauxDec 7, 20251.0Extremely rude. Went to upgrade my phone and watch and Manuel said to do it online. If I took time to drive to the store it’s because I wanted a personalized service. If you guys don’t want to deal with people, why don’t you have self-service kiosks or just close the store? Serious question.
- JRJuan Jose Dos Reis Dos ReisDec 5, 20255.0Buenas ofertas y atención
- MLMichael LNov 14, 20255.0Very helpful, quick, and knowledgeable sales guys. Was in and out quickly with a good deal on a new phone with no pressure to change plans or get anything I didn’t need. Would recommend.
- NBN BNov 1, 20251.0If I could give a rating lower than one I would. Be prepared to wait as if the same two people that are being assisted are purchasing a home. I take that back, my home purchase was a lot faster than waiting in the queue. I have been to many locations and carriers and this was the longest wait without adequate seating. Not worth it!
Frequently Asked Questions About Verizon
What products and brands does Verizon Katy offer?
Verizon Katy offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL brands.
What are the store hours for Verizon in Katy?
The Verizon store in Katy is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What services does Verizon Katy provide?
They offer mobile plans, wireless internet plans, voice plans, and business products like cell phones, tablets, mobile hotspots, and laptops.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online or through the My Verizon app.
What delivery and pickup options are available for Verizon Katy customers?
Customers can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What payment methods does Verizon Katy accept?
They accept checks, debit cards, mobile NFC payments, and do not require cash only payments.
Is there free Wi-Fi available at the Verizon Katy store?
Yes, Verizon Katy offers free Wi-Fi to its customers in-store.
How can the nearby Smashburger restaurant be useful for visitors to Verizon Katy?
Visitors can enjoy a quick meal at Smashburger before or after their visit to Verizon, making it convenient to combine dining and shopping in one trip.
Are there any nearby places where Verizon customers can relax and get spa services?
Yes, DaVinci Nails & Spa and Miracle's Body Spa are nearby options for beauty and relaxation services.
What grocery stores are close to Verizon Katy for easy shopping before or after your visit?
Whole Foods Market and Kikka Sushi (which also has a grocery section) are nearby for convenient grocery shopping around your visit.