Business Details
6645 S Fry Rd, Katy, TX
77494, United States
Certified by Verizon • Mar 01, 2026
(281) 712-4380
Certified by Verizon • Mar 01, 2026
https://www.verizon.com/stores/details/texas/katy/cinco-ranch-retail-358967
Certified by Verizon • Mar 01, 2026
About
Certified by Verizon • Mar 01, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Katy for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Mar 01, 2026
Hours
Certified by Verizon • Mar 01, 2026
Reviews
3.7
294 reviews
5 stars
172
4 stars
23
3 stars
12
2 stars
13
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of assistance.
Wait Times
Many customers reported long wait times and inefficient service, leading to frustration and dissatisfaction.
Sales Experience
Several reviews highlighted issues with sales tactics, including pressure to purchase unnecessary items and misinformation about plans and promotions.
Staff Knowledge
While some staff members were noted for their knowledge and ability to resolve issues quickly, others were described as unhelpful or uninformed.
- RFRandy FloresFeb 21, 20265.0Liz was really helpful. Real easy to work with Will love to see her again
- LFLuis FernandezFeb 14, 20265.0I highly recommend Anthony Cruz, a specialist at Verizon. I went in to switch several lines from AT&T to Verizon, and the service we received was outstanding from start to finish. He spent a lot of time with us, explained every option clearly, and most importantly, helped us save a significant amount of money by finding the right plan for our needs. You can tell he genuinely cares about helping customers, not just making a sale. Strongly recommended. If you need help switching lines or choosing a plan, definitely ask for Anthony Cruz .
- CRCameron RobinsonFeb 13, 20265.0Liz got me in and out quick
- IRIleana ReyesFeb 12, 20265.0Elizabeth was absolutely extraordinary! She was very patient and highly professional and extremely knowledgeable. She helped me so very much!
- SBSuzanne BrissonFeb 2, 20265.0Diego assisted me with my new phone purchase and setup. He was awesome! I have returned to the store a few times with questions and he has always been quick to assist me.
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Certified March 01, 2026Yext Knowledge Graph
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