Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Katy for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
235 reviews
5 stars
122
4 stars
21
3 stars
11
2 stars
7
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some customers praised individual representatives for their helpfulness and professionalism, many others reported rude and unhelpful service, leading to frustration and dissatisfaction.
Store Experience
Customers frequently mentioned long wait times and poor management of in-store traffic, with some feeling ignored or treated poorly by staff.
Product Issues
Several reviews highlighted problems with product availability and order fulfillment, including incorrect items being provided and complications with upgrades.
Staff Knowledge
There were complaints about staff lacking knowledge and providing misleading information, which contributed to negative experiences for customers.
- IMIan Malcolm1 day ago5.0Liz valentine was the best service rep I’ve been to , she’s helped me with my plan and how to handle certain phone situations in the future this young lady is a good person to have and I hope to see her stay in the future !!! Literally the nicest kindest person ever !!
- AUAltair UrbienDec 26, 20251.0The customer service in this branch is one of the worst. I was in there waiting to be called and I can hear how one of the employees treated the elderly and his daughter. They were asking for assistance on their account and Jason, the person that attended them, was so rude in dealing with them. I feel pity on the elderly and his daughter. They deserve better. The customer service in Verizon is getting worse. That's why they are losing customers.
- NSnajam saqibDec 19, 20255.0Walked in to Verizon store and was helped by rep named Daniela. She was awesome from the start. Broke down everything in detail and didn’t force me to buy extra things i didn’t need. Recommended her to my family members and friends. Simply amazing customer service. Thank you.
- MSmonika sharmaDec 14, 20251.0Worst customer service ever. Store representatives lack knowledge and are not willing to help.
- PDPaula DDec 9, 20255.0I had to move 2 phone numbers to my account from another and upgrade the phones. While that can be an overwhelming task, Marcellus walked us through the entire process and made it as easy as these things can be. We will be back for any future changes.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Katy?
The Verizon store in Katy is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Which brands does the Verizon Katy store carry?
The store carries top brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does Verizon in Katy offer?
Verizon offers mobile plans, wireless internet plans, voice plans, and sells business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment online or via the My Verizon app to ensure a convenient visit.
What are the delivery and pickup options available for Verizon Katy?
Customers can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for their orders.
Does the Verizon store in Katy support multiple languages?
Yes, the store provides service in both English and Spanish to accommodate diverse customers.
What payment methods are accepted at the Verizon Katy store?
The store accepts checks, debit cards, and mobile NFC payments and does not require cash only transactions.
Is there free Wi-Fi available at the Verizon store in Katy?
Yes, free Wi-Fi is available at the Verizon store for customers.
Where can I grab a smoothie or a healthy meal near the Verizon store in Katy?
You can visit Tropical Smoothie Cafe, a health food and American restaurant located nearby for smoothies and healthy meal options.
Which nearby places can help if I need urgent medical assistance while visiting Verizon in Katy?
Nearby medical centers such as ER Katy and Concentra Urgent Care are available for emergency and occupational health services close to Verizon.
Are there entertainment options near the Verizon store in Katy?
Yes, Game Over Escape Rooms Katy offers amusement and escape room experiences near the Verizon store for a fun outing before or after your visit.