Business Details
25785 Katy Fwy, Katy, TX
77494, United States
Certified by Verizon • Mar 01, 2026
(281) 574-0770
Certified by Verizon • Mar 01, 2026
https://www.verizon.com/stores/details/texas/katy/katy-main-street-349678
Certified by Verizon • Mar 01, 2026
About
Certified by Verizon • Mar 01, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Katy for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Mar 01, 2026
Hours
Certified by Verizon • Mar 01, 2026
Reviews
3.5
298 reviews
5 stars
160
4 stars
22
3 stars
15
2 stars
13
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising individual representatives for their helpfulness, while others report rude and unhelpful interactions.
Staff Knowledge
Several reviews indicate a lack of knowledge among staff, leading to frustration for customers seeking assistance.
Long Wait Times
Customers frequently mention long wait times and inefficient service, contributing to a negative experience.
Sales Practices
There are complaints about misleading sales practices and upselling, with some customers feeling taken advantage of.
Positive Experiences
Despite the negative feedback, there are numerous positive experiences highlighted, particularly with specific employees who provided excellent service.
- RMRakesh MFeb 3, 20265.0New to Verizon, but five stars to Leo — he’s customer-obsessed, incredibly patient, and made the entire process smooth and hassle-free. Highly recommend working with him.
- BBBabar Pervez (Bobby)Jan 12, 20265.0Leo has been amazing in helping me move from a blood sucking cellular company, I got 4 brand new phones with just 2 trade ins. Amazing plans and good service.
- ALA LJan 12, 20261.0The negative reviews at this store location are true. Came over to this location twice to exchange a phone that was ordered online only for this location to refuse the exchange in store. Don’t go within an hour of closing.
- IMIan MalcolmJan 11, 20265.0Liz valentine was the best service rep I’ve been to , she’s helped me with my plan and how to handle certain phone situations in the future this young lady is a good person to have and I hope to see her stay in the future !!! Literally the nicest kindest person ever !!
- AUAltair UrbienDec 26, 20251.0The customer service in this branch is one of the worst. I was in there waiting to be called and I can hear how one of the employees treated the elderly and his daughter. They were asking for assistance on their account and Jason, the person that attended them, was so rude in dealing with them. I feel pity on the elderly and his daughter. They deserve better. The customer service in Verizon is getting worse. That's why they are losing customers.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Katy?
The Verizon store in Katy is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Which brands does the Verizon Katy store carry?
The store carries top brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does Verizon in Katy offer?
Verizon offers mobile plans, wireless internet plans, voice plans, and sells business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment online or via the My Verizon app to ensure a convenient visit.
What are the delivery and pickup options available for Verizon Katy?
Customers can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for their orders.
Does the Verizon store in Katy support multiple languages?
Yes, the store provides service in both English and Spanish to accommodate diverse customers.
What payment methods are accepted at the Verizon Katy store?
The store accepts checks, debit cards, and mobile NFC payments and does not require cash only transactions.
Is there free Wi-Fi available at the Verizon store in Katy?
Yes, free Wi-Fi is available at the Verizon store for customers.
Where can I grab a smoothie or a healthy meal near the Verizon store in Katy?
You can visit Tropical Smoothie Cafe, a health food and American restaurant located nearby for smoothies and healthy meal options.
Which nearby places can help if I need urgent medical assistance while visiting Verizon in Katy?
Nearby medical centers such as ER Katy and Concentra Urgent Care are available for emergency and occupational health services close to Verizon.
Are there entertainment options near the Verizon store in Katy?
Yes, Game Over Escape Rooms Katy offers amusement and escape room experiences near the Verizon store for a fun outing before or after your visit.
Brand Certified Facts from Verizon
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Certified March 01, 2026Yext Knowledge Graph
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