Geek Squad

Reviews

• DB

  Dajah Bishop

  Dec 17, 2025
  1.0
  I sat on the phone to schedule an appt for 15 mins for battery replacement and the lady tried to tell me the wrong location. Then when I arrived they took a few mins to come out (no biggie). When he finally came out, he got my information. Then he’s just busy typing away. I tell him that I already put the battery inside but my laptop wasn’t cutting on. He tried charging me $100 for diagnostics and $60 for battery replacement when I wanted them to just simply look at it. Then he got upset cause I didn’t want the diagnostics and as I was about to pay for the battery replacement he said it would be 48 hours…. I went to an independent repair and they confirmed I inserted it correctly and sent me on my way in 10 mins
• JH

  Jasmine Hernandez

  Jan 15, 2022
  5.0
  My MacBook is working better than it ever has & when I took it in the other day, it wasn't working at all. A very kind man named "Lj" came up to me in line at Best Buy & was nothing but helpful! I wanted the opportunity to thank him in person but when I went in the next day, he wasn't working :(. Hoping he sees this & knows how much I appreciate him. Y'all are blessed to have him at Geek Squad, I'll for sure be spreading the word to others about my wonderful experience.
• JT

  Jess Taberner

  Jan 19, 2020
  1.0
  Book an appointment and go to Micro Center instead. The wait wasn't too bad, but the people just try to rush you into giving them the computer and buying the $200/year subscription for the service without even offering any info as how how they plan to diagnose and fix the issue. After this, I booked an appointment with Micro Center and had a tech working with me to diagnose the problem. They went through the process and told me what they planned to do, all for a much lower price. Geek Squad did not.

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