Cricket Wireless Authorized Retailer

Reviews

• AA

  Aa

  Nov 28, 2025
  5.0
  Great customer service
• EM

  Elvis Serrano (MrElvis503)

  Sep 13, 2025
  5.0
  Good
• IC

  Ismel Calderon

  Feb 12, 2024
  1.0
  Muy mala mi experiencia con esta tienda compré un móvil lo fuy a devolver a los tres días y me dijeron q no podía hacer la devolución llame a la compañía y me dijeron que eso era falso que si tenía 7 días para hacer la devolución mire mi comprobante y vi que me cobraron una mica de 29 dólares la cual nunca la pedí muy mala mi experiencia con esta tienda a y a los clientes se les dice la verdad no se les miente dios les bendiga
• KS

  Kim Spoogy

  Jan 3, 2022
  1.0
  I wish I could give this location a negative star, as even 1 star is way too good of a rating. Yesterday was my VERY FIRST racial encounter since being in the united states. I am appalled that in a 1st world country, the customer service can be so deplorable and backward. I purchased a 3 phone plan for over $200 on December 4th and 1 of the devices stopped working on the 16th of December (less than 2 weeks after receiving these supposedly new devices. I also paid an extra $8 per device for Protection. On the 17th at approximately 12 noon, I visited a random cricket store to have the device looked at and replaced, I had my receipt, the device (with a screen protector and case) external condition like new. The representative at this store advised me that a had to return to the store of purchase. (this didn’t seem feasible as people move around in the USA a lot, supposed I had purchased it in another state? I’d have to revisit that state to be assisted? Come on Cricket! I didn’t argue however, as the store of purchase was just a few chains down the road. Upon arrival to the store of Purchase 6037 N Fry Rd Ste 144 in | Katy, Texas Cricket Wireless, I presented the device which was having the manufacturers defect, as well as the receipt of purchase and explained the situation to the Representative. He initially started to assist me, but I had the feeling he just wanted me out the store, so he was very vague with answers, and didn’t really offer a solution. I, like any other customer who paid for this service, just over a week ago, told him what he was advising is unacceptable. The Sales representative told me to calm down, which I told him, not to try to play the victim card, as I was calm. He went on to say “BE QUIET AND SIT DOWN” to which I advised him that he was very rude, and my children are almost his age, that he was very disrespectful, and he was only a child. I asked for his supervisor, to which he responded “I AM THE Supervisor” I asked for his manager, to which he responded “I AM THE MANAGER!” what’s even worst, is he was training a younger trainee. I stood in store and began calling customer care at 611. The recording told me I had a 20 minute wait time, however, as I needed to resolve the issue, I decided to hold. After 23 Minutes Noel answered. I kindly asked to speak to a supervisor for the sake of not having to explain twice, he again asked my reason for calling. I was adamant that I wanted to speak to a supervisor, and Noel hung up on me (AFTER WAITING 23 minutes to get through to 611). I called back and spoke to Maximino who was very polite and assisted me to get through to a supervisor. That supervisor Rika, was polite, she assisted me in some regard, and she also advised me that the Cricket Wireless stores were independently owned. I guess that is why this young man felt he was not going to be held accountable. However, as employees, we all have a responsibility to make our brand look good, to make our customers happy. I guess there will be no recourse as the store is probably owned by his family members, however, I believe I have a duty to warn other potential customers. I was unable to switch my provider as there was a lot of festivities, and many store closure days, But your bottom dollar I will find the time to switch soon. There is NO WAY IM SPENDING MY MONEY WITH A COMPANY THAT DOES NOT VALUE ME AS A CUSTOMER. NO WAY!!
• JP

  Jose Perez

  Nov 24, 2018
  5.0
  Helping and understand crew that works there

Frequently Asked Questions About Cricket Wireless Authorized Retailer