Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
6,902 reviews
5 stars
3,786
4 stars
1,653
3 stars
707
2 stars
221
1 star
535
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff, particularly highlighting individual employees who provided exceptional service.
Product Availability
Several reviews mentioned issues with product availability and order fulfillment, including canceled orders and lack of stock.
Store Cleanliness
Customers noted that the store was clean and well-organized, contributing to a positive shopping experience.
Mixed Experiences
While many had positive experiences, there were also significant complaints about customer service and product issues, indicating inconsistency in service quality.
- JGJarno GonzalezJan 3, 20265.0Best Buy was really good about it when I had a problem with my phone because I just couldn't find out what type of charger my phone needed to charge and I was seriously confused over this situation! But fortunately for me, the Best Buy employees were ready and rushing to my situation. They fixed my situation within half of a minute and wished me a good day and told me to come back whenever I needed help again. I definitely recommend this place for electronics and more and I also recommend this place to the upcoming people that read this review and I recommend this to the public. I also rate this place a 5 out of 5.
- IVivette valdespinoJan 2, 20265.0I like the one in katy freeway, there is very nice and polite guy, his name is Emmanuel. He is awesome, always willing to help doing his best.
- DMDiana MartinezDec 26, 20255.0I have always had a good experience at this location, but Cisco truly went above and beyond this time. I had ordered some last minute Christmas gifts, but upon arriving, the app would only allow me to check in for curbside pickup for one and showed the other one as in-store pickup and it couldn’t be converted to curbside pickup via the app. Cisco anticipated the situation and brought out both orders without me needing to go inside. He was friendly, attentive, and made the entire process seamless and efficient. Outstanding customer service, thank you, Cisco!
- JBJohn BatsonDec 26, 20255.0I had a complex issue with an exchange. Customer service didn’t want to deal with my issue and customer service was no help. I was on my way out of the store frustrated and vowing to never shop at Best Buy again when I bumped into Keith (manager). He listened to my issue and saw beyond the complexities and gave me a practical and fair solution. It’s refreshing that customer service still exists in some places. I usually shop at the Cypress or Copperfield locations, but will purchase from the fry rd location from now on because of the excellent customer service I got from Keith. He should be applauded and commended for making sure the customer left happy.
- NMNyandeng MenuerDec 22, 20251.0We ordered two TVs with mounting (about $2,000) from Best Buy - Katy Freeway for the holidays. We waited all day for delivery, only to find out the order was canceled without any notification—no call, no email, nothing. I had to call to find out. The first call was hung up on. The second rep had an attitude and said a manager “couldn’t do anything.” They also falsely claimed they tried to contact us, which never happened. The in-store salesperson assured us everything was in stock, which clearly wasn’t true. No alternatives were offered, no accountability taken, and no effort to fix the situation. Now we’re spending the holidays without the TVs we planned for. Completely unacceptable. I would not recommend this location to anyone.
Frequently Asked Questions About Best Buy
What are the operating hours of the Best Buy store in Katy, TX?
The Best Buy store in Katy is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Where is the Best Buy store in Katy located?
It is located at 20290 Katy Fwy, Katy, TX 77449, at the intersection of Katy Fwy and Fry Rd.
What types of products and services does Best Buy Katy offer?
Best Buy Katy offers TVs, computers, appliances, and more. It provides expert advice, same day pickup, Geek Squad support, electronics repair, and recycling services.
Does Best Buy Katy support curbside pickup?
Yes, Best Buy Katy offers curbside pickup for customers' convenience.
What payment methods are accepted at Best Buy Katy?
Best Buy Katy accepts debit cards and checks. They do not require cash only.
Is appointment required to shop or get services at Best Buy Katy?
No, appointments are not required for shopping or services at Best Buy Katy.
What nearby shopping centers and stores are around Best Buy Katy?
Nearby places include Price Plaza shopping center, dd's DISCOUNTS department store, Shoe Carnival, and Babies R Us, offering a variety of shopping options to visitors.
Are there any nearby service centers related to technology near Best Buy Katy?
Yes, Geek Squad, offering IT services, computer repair, and mobile phone services, is located close to Best Buy Katy, providing convenient support options.
What beauty and spa options are available near Best Buy Katy?
Several beauty salons and spas such as The Joi N Beautie, The Barbher Brand, Amber Aura Nails Studio, and Braids Blessed are available near Best Buy Katy for customers looking to relax or get beauty treatments.
How can visitors combine a trip to Best Buy Katy with other local shopping or entertainment?
Visitors can shop for electronics at Best Buy and then explore nearby stores like Price Plaza for fashion, jewelry at James Avery Artisan Jewelry, or enjoy beauty services at local salons. For entertainment, the nearby ine vat Brazilian Jiu Jitsu club offers martial arts activities.