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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
6,848 reviews
5 stars
3,743
4 stars
1,652
3 stars
703
2 stars
220
1 star
530
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some praised helpful staff while others reported rudeness and lack of assistance.
Product Knowledge
Several customers expressed frustration with employees' lack of product knowledge.
Store Experience
Inconsistent experiences reported; some found the store clean and well-organized, while others noted long wait times and poor inventory.
Repair Services
Negative experiences with repair services and warranty claims, leading to dissatisfaction among customers.
Positive Interactions
A number of customers highlighted specific employees who provided excellent service, indicating some staff are well-trained and attentive.
- VWVicky Woller5 days ago5.0Fatima was very helpful and answered all my questions when selecting the best gaming laptop for my son. Thank you Fatima!
- AAAgathaNov 10, 20255.0They have a big sale on Saturday Nov 8 on their website, definitely don't regret this purchase - i got 40% off
- YMYUNIOR MARTINEZNov 6, 20251.0Me dijeron k comprara una memoria ram para aumentar mi laptop de 8 gb a 16 para usar mi cámara 360 y ahora solo pueden cambiar 1 memoria y me siento estafado! No compren aquí!
- MMMiranda MoraOct 26, 20255.0Dear Best Buy employees, This afternoon I bought a HDMI thing to connect to my monitor. But it shattered it into 67 pieces and transformationed it to a Play Station. Therefor my monitor screen shattered into glass pieces also landing in my tofu box. My little baby boy, Jeremiah, who is 67 months old ate the tofu. And now he won’t stop crying and complaining about his blood clot in the side of his head. If I could give Best Buy 0 stars I would. So Im giving it 5 stars
- RSRob SlentzOct 25, 20251.0I purchased a new laptop in May of 2025, along with a 2 y wear Geek Squad protection plan. The hard drive failed in October 2025 and when it was taken in for repair, we were told the previous protection plan would not cover the repair and we needed to purchase a Best Buy Total membership for an additional $179.99,plus tax, in order to have the computer repaired. Customerservice later confirmed that we did not need the additional protection for the repair, but as the repair was processed under the new plan, we could not cancel the unnecessary plan and receive a full refund.
Frequently Asked Questions About Best Buy
What are the operating hours of the Best Buy store in Katy, TX?
The Best Buy store in Katy is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Where is the Best Buy store in Katy located?
It is located at 20290 Katy Fwy, Katy, TX 77449, at the intersection of Katy Fwy and Fry Rd.
What types of products and services does Best Buy Katy offer?
Best Buy Katy offers TVs, computers, appliances, and more. It provides expert advice, same day pickup, Geek Squad support, electronics repair, and recycling services.
Does Best Buy Katy support curbside pickup?
Yes, Best Buy Katy offers curbside pickup for customers' convenience.
What payment methods are accepted at Best Buy Katy?
Best Buy Katy accepts debit cards and checks. They do not require cash only.
Is appointment required to shop or get services at Best Buy Katy?
No, appointments are not required for shopping or services at Best Buy Katy.
What nearby shopping centers and stores are around Best Buy Katy?
Nearby places include Price Plaza shopping center, dd's DISCOUNTS department store, Shoe Carnival, and Babies R Us, offering a variety of shopping options to visitors.
Are there any nearby service centers related to technology near Best Buy Katy?
Yes, Geek Squad, offering IT services, computer repair, and mobile phone services, is located close to Best Buy Katy, providing convenient support options.
What beauty and spa options are available near Best Buy Katy?
Several beauty salons and spas such as The Joi N Beautie, The Barbher Brand, Amber Aura Nails Studio, and Braids Blessed are available near Best Buy Katy for customers looking to relax or get beauty treatments.
How can visitors combine a trip to Best Buy Katy with other local shopping or entertainment?
Visitors can shop for electronics at Best Buy and then explore nearby stores like Price Plaza for fashion, jewelry at James Avery Artisan Jewelry, or enjoy beauty services at local salons. For entertainment, the nearby ine vat Brazilian Jiu Jitsu club offers martial arts activities.