Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Jacksonville, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
306 reviews
5 stars
240
4 stars
19
3 stars
17
2 stars
9
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many highlighting specific employees for their exceptional service.
Staff Knowledge
Many reviews noted the staff's expertise in technology and their ability to assist with various issues, making the experience smoother for customers.
Service Speed
While some customers experienced delays due to staffing issues, many others reported quick and efficient service.
Pricing Concerns
Several customers mentioned that the services and products were perceived as expensive, with some expressing dissatisfaction over billing issues.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor customer service experiences and long wait times.
- STSandra Thompson3 days ago5.0Received excellent service from the Verizon rep today. I believe his name was Myum.
- AHAraceli Hoffpauir3 days ago5.0Majin was very helpful and professional
- DRDonnie RayDec 16, 20255.0Very friendly and knowledgeable staff. I enjoyed the the personal attention and help from each member. Thank you
- FGFannie GarrettNov 25, 20255.0Erica and Matthew really took care of my family's technology needs. We appreciate how patient they were with all the transfers, thank you
- LPLINDA PRICENov 14, 20255.0Mike is my Go To person for all things Tech! Honest, straight forward, Best in the county. Well trained staff in Jacksonville.
Frequently Asked Questions About Verizon
What services does the Verizon Authorized Retailer in Jacksonville, TX offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection. Their services include new lines, upgrades, new devices, and accessories.
Where is the Verizon Authorized Retailer located in Jacksonville, TX?
The store is located at 1317 S Jackson St, Jacksonville, TX 75766, USA.
What are the store hours for the Verizon Authorized Retailer in Jacksonville?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sunday from 10:00 AM to 6:00 PM.
What payment options are accepted at the Verizon Authorized Retailer?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon Authorized Retailer in Jacksonville offer in-store pickup?
Yes, in-store pickup is available at this location.
Which brands of devices and accessories are available at this Verizon Authorized Retailer?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Does the Verizon store in Jacksonville provide recycling services for electronics?
Yes, the store has electronics recycling services.
What nearby dining options can customers explore before or after visiting the Verizon Authorized Retailer?
Nearby dining options include Jack Sno Ville (a smoothie and Hawaiian restaurant), Adolfos Pizza, Chilies Grill & Bar, Jack in the Box, Jersey Mike's Subs, It's Just Wings, Dairy Queen, and several others, making it convenient to grab a meal around your visit.
Are there nearby convenience stores or gas stations near the Verizon store in Jacksonville?
Yes, Murphy USA #6620 gas station and Walgreens Pharmacy convenience store are nearby, useful for customers to fuel up or pick up essentials during their visit.
What nearby services could be useful for customers visiting the Verizon Authorized Retailer?
Nearby services include CashMax Title & Loan for financial needs, First Convenience Bank, Western Union for money transfers, Jackson Hewitt Tax Service, and Minute Key locksmith services, providing convenience for a variety of errands.