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Brand Certified

Verizon

4.5
(314 reviews)

Business Details

(903) 586-9354
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Jacksonville, TX. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection. We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use. Frontier Internet is also available at this location, with strong offers for homes and businesses in the area. Visit us for reliable wireless service, expert support, and solutions that fit your needs.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1317 S Jackson St, Jacksonville, TX
75766, United States

Hours

Reviews

4.5
314 reviews
5 stars
246
4 stars
20
3 stars
17
2 stars
9
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, often going above and beyond to assist.

Staff Knowledge

Numerous reviews highlighted the staff's expertise in technology and their ability to provide clear explanations and solutions.

Service Speed

While many customers appreciated the quick service, some noted long wait times due to understaffing during busy periods.

Mixed Experiences

There were several negative reviews regarding poor customer service experiences, particularly with phone support and billing issues.
  • AW
    Anne Wallack
    4 days ago
    5.0
    Mike was EXCELLENT!!! 10+. Only time I have EVER felt the person who helped me was really competent and there to help ME. Intelligence and personality should be recognized by management.
  • SS
    Sheila Sadler
    Feb 10, 2026
    5.0
    Mike House was outstanding!!! Answered all my questions & solved all my phone problems.
  • RR
    Rachel Rezai
    Jan 31, 2026
    5.0
    The employees at the Verizon store were extremely kind and knowledgeable, and went above and beyond to help me in every way excellent job!
  • ST
    Sandra Thompson
    Jan 10, 2026
    5.0
    Received excellent service from the Verizon rep today. I believe his name was Myum.
  • AH
    Araceli Hoffpauir
    Jan 10, 2026
    5.0
    Majin was very helpful and professional

Frequently Asked Questions About Verizon

What services does the Verizon Authorized Retailer in Jacksonville, TX offer?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection. Their services include new lines, upgrades, new devices, and accessories.

Where is the Verizon Authorized Retailer located in Jacksonville, TX?

The store is located at 1317 S Jackson St, Jacksonville, TX 75766, USA.

Brand Certified Facts from Verizon

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Certified March 01, 2026Yext Knowledge Graph
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