Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Irving for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
257 reviews
5 stars
142
4 stars
32
3 stars
13
2 stars
8
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received praise for their helpfulness, while others were criticized for rudeness and lack of support.
Staff Knowledge
Several customers noted that staff members were knowledgeable and provided effective solutions, but there were also complaints about staff being uninformed or unhelpful.
Store Experience
Customers reported a range of experiences from excellent service and quick resolutions to long wait times and feeling ignored.
Billing Issues
Multiple reviews highlighted frustrations with billing practices, including unexpected charges and difficulties in resolving billing inquiries.
Management Concerns
There were complaints about management's attitude and effectiveness, with some customers feeling dismissed or poorly treated by store managers.
- CCcrystal crenshawDec 22, 20255.0I went in this morning having a bad morning, trying to get the service switched over to it's own account. After being on the phone trying to get this completed I came to the Verizon in Irving, Texas & Carlos, made my complete day so much better. Thank You Carlos for getting my daughter a new phone and for getting the services switched over. You Are The Best!!!
- MRMatthew RinaldiDec 12, 20251.0Avoid this store at all costs. Had a pick up order and the store cancelled the order two days before the pickup deadline.They then forced me to wait for an hour before telling me they couldn’t help me. Had a similar experience with my previous order. Avoid.
- CVChris VillegasDec 12, 20251.0Had to go to the Verizon on Beltline and 183. Spoke to John and he was very helpful and fixed my issue. Now this center I dealt with the manager Carlos he’s not a manager or does not know how to handle customer service. What he couldn’t do John did. Will never go back.
- WHWadud HassanNov 20, 20255.0Staff was amazing! Jared Booe was super knowledgeable and helpful. Thankful
- JKJeff KNov 11, 20251.0Worst company ever and then when you switch service all of a sudden you owe this and that. Wish i never got verizon, save yourself a headache and dont get verizon theres alot better alternatives out there. Also try calling their customer service youll be on hold for a half an hr and your WAY overpaying on the bill. Another thing for example when you call customer service they like to throw on a $10 customer service agent service fee oh nice cause i wasnt already getting ripped off to begin with!! Worst phone company ever!!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Irving, TX?
The Verizon store in Irving is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which smartphone brands are available at the Verizon store in Irving?
The store offers the latest 5G smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of services does the Verizon store in Irving offer?
They provide mobile plans, wireless internet plans, voice plans, and Fios internet plans for both personal and business needs.
Can I order online and pick up my purchase at the Verizon Irving store?
Yes, you can buy online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does the Verizon Irving store accept mobile payments and debit cards?
Yes, the store accepts payments via debit cards, mobile NFC payment, and other methods; cash-only payments are not required.
Is it possible to schedule an in-store appointment at Verizon in Irving?
Yes, you can schedule an in-store appointment online for added convenience.
What nearby options are available if I want to grab a coffee before or after visiting Verizon?
Starbucks is located nearby, making it a convenient spot to enjoy coffee before or after your Verizon visit.
Are there any nearby ATMs or banks near the Verizon store for easy cash access?
Yes, Chase Bank and Chase ATM are nearby, providing convenient access to banking and ATM services.
Where can I find a printing and shipping center near the Verizon Irving store?
FedEx Office Print & Ship Center is nearby, offering printing, shipping, and passport services to customers.
If I need to charge my electric vehicle, is there an EV charging station nearby the Verizon store?
Yes, EVgo is an electric vehicle charging station located near the Verizon store for your charging needs.