Verizon

3.8
323 reviews
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Business Details

7835 N Macarthur Blvd, Irving, TX
75063, United States
(972) 869-1945
https://www.verizon.com/stores/details/texas/irving/north-irving-350402
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About

Cell Phone StoreElectronics Store
Visit our store at Irving for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
7835 N Macarthur Blvd, Irving, TX
75063, United States

Hours

Reviews

3.7
254 reviews
5 stars
141
4 stars
32
3 stars
13
2 stars
8
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some customers praising individual employees for their helpfulness, while others report rude and unhelpful staff.

Billing Issues

Numerous complaints about unexpected charges and difficulties in resolving billing problems.

Store Experience

Customers have reported long wait times and poor service at the store, with some expressing frustration over the lack of assistance.

Employee Performance

While some employees received high praise for their professionalism and problem-solving skills, others were criticized for their attitude and lack of knowledge.

Management Concerns

Several reviews indicate dissatisfaction with store management, citing poor customer service and a negative atmosphere.
  • WH
    Wadud Hassan
    4 days ago
    5.0
    Staff was amazing! Jared Booe was super knowledgeable and helpful. Thankful
  • JK
    Jeff K
    Nov 11, 2025
    1.0
    Worst company ever and then when you switch service all of a sudden you owe this and that. Wish i never got verizon, save yourself a headache and dont get verizon theres alot better alternatives out there. Also try calling their customer service youll be on hold for a half an hr and your WAY overpaying on the bill. Another thing for example when you call customer service they like to throw on a $10 customer service agent service fee oh nice cause i wasnt already getting ripped off to begin with!! Worst phone company ever!!
  • SS
    Sergio
    Sep 27, 2025
    5.0
    JT and Michael are the reason I am staying with Verizon after having the worst experience with Verizon that came after I purchased the new iPhone 17. Who would’ve thought I would’ve experienced as much difficulty as I did to activate a new phone. I spent over 4 hours on the phone with customer service trying to activate my phone and they were highly frustrating to work with. These gentleman at the Irving location were swift and savvy in doing the job within mins. It’s employees like them that turned a situation where I almost left verizon to being proud to be a verizon customer. Thank you JT and Michael!
  • KK
    Kris Keush
    Sep 18, 2025
    1.0
    I have bee a business customer for well over 10 years and I am now switching to AT&T I am done with Verizon and this location is horrible. If you have Verizon DO NOT GO TO THIS STORE - HORRIBLE SERVICE!! - Thid is the worst store I have ever delt with.
  • SS
    Srikanth Srik
    Sep 18, 2025
    5.0
    Met this guy JT Brown Such a cool person Did more than asked Very fast service Highly recommend that
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Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Irving, TX?

The Verizon store in Irving is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Which smartphone brands are available at the Verizon store in Irving?

The store offers the latest 5G smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.