Verizon

3.7
355 reviews
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Business Details

2420 N Belt Line Rd, Irving, TX
75062, United States
(972) 255-4259
https://www.verizon.com/stores/details/texas/irving/irving-201350
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About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Irving for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
2420 N Belt Line Rd, Irving, TX
75062, United States

Hours

Reviews

3.6
267 reviews
5 stars
133
4 stars
37
3 stars
20
2 stars
11
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were criticized for being rude and dismissive.

Wait Times

Many customers reported long wait times, with some waiting over an hour without assistance, leading to frustration.

Sales Experience

Several reviews highlighted issues with sales tactics and miscommunication regarding promotions, resulting in dissatisfaction among customers.

Staff Knowledge

While some staff members were noted for their knowledge and helpfulness, others were described as unskilled and unable to resolve issues.
  • MV
    Maddie Ventura!
    Dec 24, 2025
    5.0
    I had a great experience with Eduardo at Verizon. He was friendly, patient, and extremely helpful. He went above and beyond to make sure all my questions were answered and that I left satisfied. Outstanding customer service!
  • NH
    NATRONES HILLER
    Dec 18, 2025
    1.0
    disappointing. We came for an appointment and No help for 1 Hour and Not even an attendant came to us. We just left after an hour could have taken longer if we had waited.
  • PS
    Piyush Singh
    Dec 18, 2025
    1.0
    No employees to help. Waited for an hour and literally no one came to talk
  • EC
    Edward Calles
    Nov 6, 2025
    1.0
    I came in with a simple account issue that needed escalation. Instead of helping, John Snell was rude, dismissive, and outright aggressive from the moment I walked up. He barely listened, interrupted me repeatedly, and when he realized he couldn’t fix it, he told me to leave the store like I was the problem. No apology, no effort to call support, no manager—just “Get out.” This is not how you treat paying customers. If you want competent, respectful service, go to another Verizon location. John Snell single-handedly ruined any trust I had in this branch. Zero stars if I could.
  • KK
    Kris Keush
    Oct 29, 2025
    5.0
    I have tried for 3 days to add a second line to my phone by calling into Verizon. 3 - 5 calls a day - horrible service and they could not add the line. I even had a Verizon Business rep try and help me.. No luck at all.... I drove to this store and within 3 min she had it done and tested both lines.. They both work.. I wish I knew her name but she did great work.. I want to thank the people at this location for the help...
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Frequently Asked Questions About Verizon

What are the store hours for the Verizon store in Irving, TX?

The Verizon store in Irving is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.

What products and brands does the Verizon store in Irving offer?

The store offers the latest smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL, along with business cell phones, tablets, mobile hotspots, and laptops.