Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Irving for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
262 reviews
5 stars
130
4 stars
37
3 stars
20
2 stars
11
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for being rude or unprofessional.
Sales Experience
Several customers reported positive experiences with sales associates who were friendly and efficient, but there were also complaints about misleading sales tactics and issues with order fulfillment.
Store Management
Negative feedback regarding store management, with multiple customers expressing dissatisfaction with the professionalism and attitude of the management staff.
Technical Issues
Customers experienced problems with account setups and device issues, leading to frustration and dissatisfaction with the service provided.
Overall Satisfaction
Overall, experiences varied widely; while some customers expressed loyalty and satisfaction, many others reported significant issues that impacted their perception of the store.
- ECEdward CallesNov 6, 20251.0I came in with a simple account issue that needed escalation. Instead of helping, John Snell was rude, dismissive, and outright aggressive from the moment I walked up. He barely listened, interrupted me repeatedly, and when he realized he couldn’t fix it, he told me to leave the store like I was the problem. No apology, no effort to call support, no manager—just “Get out.” This is not how you treat paying customers. If you want competent, respectful service, go to another Verizon location. John Snell single-handedly ruined any trust I had in this branch. Zero stars if I could.
- MSMichael SeguraOct 30, 20255.0Johnny was experienced and extremely helpful to get my Samsung service expanded and help me into a new Apple phone for my daughter. This will be my store for a long time to come.
- KKKris KeushOct 29, 20255.0I have tried for 3 days to add a second line to my phone by calling into Verizon. 3 - 5 calls a day - horrible service and they could not add the line. I even had a Verizon Business rep try and help me.. No luck at all.... I drove to this store and within 3 min she had it done and tested both lines.. They both work.. I wish I knew her name but she did great work.. I want to thank the people at this location for the help...
- NNnikyOct 26, 20255.0RECOMMEND TO VERZON COMPANY, . Not only they give me five phones with zero down. I only paid the taxes. They have a program match the bill, they improved it. They paid off the balance on all three phones; there wasn't much left. They cover maximum 800 dls per your line. which is the limit. They gave me the first month free, and free subscriptions for 36 months. Partly thanks to at&t POOR SERVICES I had the opportunity to deal with VERIZON 👍 les RECOMIENDO VERIZON ahí no solo me dieron los 5 teléfonos con cero de down solo pagué los impuestos . además no solo me igualaron la factura me la mejoraron. me liquidaron el saldo de mis tres teléfonos no fue mucho lo que restaba. ellos te cubren hasta 800 por línea , es el límite. me dieron el primer mes gratis. y suscripciones gratis por 36 meses. En parte Gracias al MAL SERVICIO de at&t yo pude darme la oportunidad de tratar con VERIZON, 👍
- MAMir Kamraan AliOct 22, 20251.0I don’t know whats the problem with these people but NOBODY at the store picks up the call. I called them almost 10 times.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Irving, TX?
The Verizon store in Irving is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
What products and brands does the Verizon store in Irving offer?
The store offers the latest smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL, along with business cell phones, tablets, mobile hotspots, and laptops.
Can I schedule an in-store appointment or order online for pickup at the Verizon store in Irving?
Yes, you can schedule an in-store appointment online or place an order for in-store pickup, as well as use free 2-day shipping, express lockers, or same-day delivery where available.
What types of mobile and internet plans are available at the Verizon store?
Verizon offers mobile plans, wireless internet plans, and voice plans suitable for personal and business needs.
Does the Verizon store accept different payment methods?
Yes, the store accepts payments by check, debit card, and mobile NFC; cash-only payments are not required.
What languages are spoken at the Verizon store in Irving?
The staff at the Verizon store speaks English and Spanish to assist customers.
Where is the Verizon store located and how can I contact them?
The store is located at 2420 N Belt Line Rd, Suite 150, Irving, TX 75062. You can call them at +1 469-580-6920 or +1 866-644-4532.
Are there nearby amenities or attractions customers can visit before or after coming to the Verizon store?
Yes, nearby you can find the On The Border Mexican Grill & Cantina and Starbucks coffee shops, which are great places to visit before or after your Verizon store visit.
How can nearby transit or travel services help customers visiting the Verizon store in Irving?
Dollar Rent a Car, Dollar Car Rental, and Thrifty Car Rental nearby can assist customers who need rental vehicles to reach the Verizon store conveniently.
What nearby mobile phone services and repair shops are available near the Verizon store in Irving?
Customers can visit Cell Phone Repair Irving and Amazon Counter - Cell Phone Repair Irving nearby for mobile phone repair or IT services if needed.