Business Details
About
VeterinariansVeterinary Clinics & HospitalsVeterinarian Emergency ServicesVCA Animal Hospitals
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA Metroplex Animal Hospital & Pet Lodge
700 West Airport Freeway, Irving, TX
75062, United States
Hours
Reviews
3.9
782 reviews
5 stars
483
4 stars
80
3 stars
30
2 stars
21
1 star
168
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; some staff are praised for their kindness and compassion, while others are criticized for being rude and dismissive.
Emergency Care
The clinic is recognized for its effective emergency care, with many customers expressing gratitude for the swift and compassionate treatment their pets received during critical situations.
Pricing Concerns
Numerous reviews highlight concerns about high prices and perceived overcharging for services, leading to frustration among customers.
Communication Issues
Several customers reported poor communication regarding treatment plans and follow-ups, contributing to dissatisfaction with the overall experience.
Compassionate Care
Many reviews commend the staff for their empathy and care during difficult times, particularly when dealing with end-of-life decisions for pets.
- DSDawn Sandy3 days ago1.0I called and asked about dosing for allergies meds. My clinic was closed today due to it being the weekend. I love the one in Bedford so much and thought that this location would have similar values. I was wrong. The lady who answered the phone seemed to have an attitude. They would not help me, and I get that. They told me to call my vets office. When I told her that they are closed on weekends, she acted like she didn’t believe me. I know for sure they are, because my vet has told me . Just seems like they could have been nicer. Glad I go to the best location in Bedford, instead of whatever this is!!!! If they can’t even be nice for a phone call I can’t imagine how they treat their animal clients!!
- MKMelody KhavariDec 2, 20255.0I had the best experience with HANNAH Couple of nights ago. I called ahead to have my dog food ready. when I walked in she greeted me with a warm smile and had everything prepared. She took care of exactly what I needed and made the whole visit easy and pleasant. She has the perfect personality to work at a 24-hour veterinarian, kind, efficient, and incredibly welcoming. Highly recommend her!
- ALAnastasia LomonovaNov 26, 20255.0This one of the best vet clinics in Dallas. They saved my pups life twice now and I couldn’t be more grateful. The staff is very knowledgeable and they have the resources and expertise to get your pet the help they need right there, without any delays. They also offer excellent medical boarding that really helped after my dogs surgery. Highly recommend!
- ASaustyn smithNov 17, 20255.0Just left there, and the woman who helped me was such a blessing. She was so kind and helpful and I am so grateful for her service. 100% will return if ever I have any more problems with my kitty!
- HRHeity RiveraNov 16, 20255.0Had to take my baby Ruger last night when he became sick out of nowhere. I didn’t know what to expect as our first ER visit. But they jumped into action right away. This morning my baby is back to normal and doing a whole lot better. Thank you!!
Frequently Asked Questions About VCA Metroplex Animal Hospital & Pet Lodge
What are the operating hours of VCA Metroplex Animal Hospital & Pet Lodge?
VCA Metroplex Animal Hospital & Pet Lodge is open 24 hours every day, Monday through Sunday.
What types of pets does VCA Metroplex Animal Hospital & Pet Lodge treat?
They provide veterinary care primarily for cats and dogs.
What services are offered at VCA Metroplex Animal Hospital & Pet Lodge?
Services include advanced care, allergy relief, diabetes treatment, diagnostics, nutrition, general and preventive care, spay and neuter, vaccinations, senior pet wellness, and weight loss programs among others.
Is VCA Metroplex Animal Hospital & Pet Lodge accredited?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
Where is VCA Metroplex Animal Hospital & Pet Lodge located?
It is located at 700 West Airport Freeway, Irving, TX 75062, United States.
Are there any special health and safety protocols at VCA Metroplex Animal Hospital & Pet Lodge?
Yes, the hospital follows health and safety protocols based on healthcare best practices as well as state and local regulations.
How can I contact VCA Metroplex Animal Hospital & Pet Lodge?
You can reach them at the local phone number +1 972-438-7113 or the main phone number +1 469-284-9441.
Is there a first exam discount available for new patients at VCA Metroplex Animal Hospital & Pet Lodge?
Yes, new patients can get a free first exam coupon by visiting their website.
What nearby places can I visit when I come to VCA Metroplex Animal Hospital & Pet Lodge?
Nearby places include Boss Beauty Aesthetics for beauty and spa services, Passport Health medical center, and Donnelly's Colonial Funeral Home.
How can the nearby Passport Health medical center assist visitors of VCA Metroplex Animal Hospital?
Visitors looking for human medical services can visit Passport Health, a nearby medical center, before or after their pet's appointment.
Are there financial service providers near VCA Metroplex Animal Hospital & Pet Lodge for pet care budgeting?
Yes, nearby financial services include Fabiola Mancillas - Primerica, W2 Experts, Innovative Credit Solutions, and Edward Jones - Financial Advisor Gerald R Jones, which can assist with financial advising and budgeting.