Business Details
About
VeterinariansVeterinary Clinics & HospitalsVeterinarian Emergency Services
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA Metroplex Animal Hospital & Pet Lodge
700 West Airport Freeway, Irving, TX
75062, United States
Hours
Reviews
3.9
780 reviews
5 stars
481
4 stars
80
3 stars
30
2 stars
21
1 star
168
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and compassion during difficult times, especially when dealing with end-of-life decisions for their pets.
Customer Service Issues
Several reviews highlighted poor customer service experiences, including long wait times, lack of communication, and dismissive attitudes from staff.
High Costs
Numerous customers expressed concerns about the high prices for services and perceived upselling of unnecessary tests and treatments.
Mixed Experiences
While some customers reported excellent care and positive experiences, others had significant complaints about misdiagnoses and inadequate treatment.
Emergency Care
The facility received positive feedback for handling emergency situations quickly and effectively, although some customers noted issues with wait times.
- ASaustyn smithNov 17, 20255.0Just left there, and the woman who helped me was such a blessing. She was so kind and helpful and I am so grateful for her service. 100% will return if ever I have any more problems with my kitty!
- HRHeity RiveraNov 16, 20255.0Had to take my baby Ruger last night when he became sick out of nowhere. I didn’t know what to expect as our first ER visit. But they jumped into action right away. This morning my baby is back to normal and doing a whole lot better. Thank you!!
- SSSolitarius Ignis “Solo Johnson” Est SorsNov 5, 20255.0My dog suddenly became seriously ill. My regular vet was closed. I could not afford the care. They worked with me financially as much as possible. We were given detailed information on diagnosis and aftercare. They really showed genuine care for my dog GB. health over finance. I cannot thank them enough. They are now part of our pets family. Thank you guys soooo much. Words cant explain.
- VMValerie McBurneyOct 22, 20255.0I will always recommend Dr. Green and Dr Medoro. Mia first saw Dr. Medoro and Green in March. My baby girl was not doing well at all. She had dropped over 8 pounds in a couple of months. Today my baby is healthy and is back up to 24 pounds. Thanks you and your team for caring and taking care of my baby girl. You saved her life.
- ADAlejandra DiazOct 5, 20255.0We recently had to say goodbye to our beloved 13 year-old cat Agatha, and the team at VCA Hospital in Irving showed us the utmost compassion during such a difficult moment. From the moment we walked in, they were empathetic, gentle, and incredibly understanding of our grief. They gave us all the time we needed, never rushed us, and treated our cat with dignity and care. Their kindness and professionalism made a heartbreaking experience a little more bearable. We’re deeply grateful for their support. Highly recommend them for their compassion and integrity.
Frequently Asked Questions About VCA Metroplex Animal Hospital & Pet Lodge
What are the operating hours of VCA Metroplex Animal Hospital & Pet Lodge?
VCA Metroplex Animal Hospital & Pet Lodge is open 24 hours every day, Monday through Sunday.
What types of pets does VCA Metroplex Animal Hospital & Pet Lodge treat?
They provide veterinary care primarily for cats and dogs.
What services are offered at VCA Metroplex Animal Hospital & Pet Lodge?
Services include advanced care, allergy relief, diabetes treatment, diagnostics, nutrition, general and preventive care, spay and neuter, vaccinations, senior pet wellness, and weight loss programs among others.
Is VCA Metroplex Animal Hospital & Pet Lodge accredited?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
Where is VCA Metroplex Animal Hospital & Pet Lodge located?
It is located at 700 West Airport Freeway, Irving, TX 75062, United States.
Are there any special health and safety protocols at VCA Metroplex Animal Hospital & Pet Lodge?
Yes, the hospital follows health and safety protocols based on healthcare best practices as well as state and local regulations.
How can I contact VCA Metroplex Animal Hospital & Pet Lodge?
You can reach them at the local phone number +1 972-438-7113 or the main phone number +1 469-284-9441.
Is there a first exam discount available for new patients at VCA Metroplex Animal Hospital & Pet Lodge?
Yes, new patients can get a free first exam coupon by visiting their website.
What nearby places can I visit when I come to VCA Metroplex Animal Hospital & Pet Lodge?
Nearby places include Boss Beauty Aesthetics for beauty and spa services, Passport Health medical center, and Donnelly's Colonial Funeral Home.
How can the nearby Passport Health medical center assist visitors of VCA Metroplex Animal Hospital?
Visitors looking for human medical services can visit Passport Health, a nearby medical center, before or after their pet's appointment.
Are there financial service providers near VCA Metroplex Animal Hospital & Pet Lodge for pet care budgeting?
Yes, nearby financial services include Fabiola Mancillas - Primerica, W2 Experts, Innovative Credit Solutions, and Edward Jones - Financial Advisor Gerald R Jones, which can assist with financial advising and budgeting.