VCA Metroplex Animal Hospital & Pet Lodge

3.9
781 reviews

About

VeterinariansVeterinary Clinics & HospitalsVeterinarian Emergency ServicesVCA Animal Hospitals
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.

Location

VCA Metroplex Animal Hospital & Pet Lodge
700 West Airport Freeway, Irving, TX
75062, United States

Hours

Reviews

3.9
781 reviews
5 stars
483
4 stars
80
3 stars
30
2 stars
21
1 star
167

What are people saying?

AI-generated from recent customer reviews

Compassionate Care

Many customers praised the staff for their kindness and compassion during difficult times, especially when dealing with end-of-life decisions for their pets.

Emergency Response

The clinic received positive feedback for their quick response and care during emergencies, with several customers expressing gratitude for the immediate attention their pets received.

High Costs

Numerous reviews highlighted concerns about the high costs of services, with some customers feeling pressured into expensive treatments and tests.

Customer Service Issues

Several customers reported poor communication and unprofessional behavior from staff, leading to frustration and dissatisfaction with their overall experience.

Mixed Experiences

While many reviews were positive, there were also significant negative experiences shared, indicating inconsistency in service quality.
  • MK
    Melody Khavari
    Dec 2, 2025
    5.0
    I had the best experience with HANNAH Couple of nights ago. I called ahead to have my dog food ready. when I walked in she greeted me with a warm smile and had everything prepared. She took care of exactly what I needed and made the whole visit easy and pleasant. She has the perfect personality to work at a 24-hour veterinarian, kind, efficient, and incredibly welcoming. Highly recommend her!
  • AL
    Anastasia Lomonova
    Nov 26, 2025
    5.0
    This one of the best vet clinics in Dallas. They saved my pups life twice now and I couldn’t be more grateful. The staff is very knowledgeable and they have the resources and expertise to get your pet the help they need right there, without any delays. They also offer excellent medical boarding that really helped after my dogs surgery. Highly recommend!
  • AS
    austyn smith
    Nov 17, 2025
    5.0
    Just left there, and the woman who helped me was such a blessing. She was so kind and helpful and I am so grateful for her service. 100% will return if ever I have any more problems with my kitty!
  • HR
    Heity Rivera
    Nov 16, 2025
    5.0
    Had to take my baby Ruger last night when he became sick out of nowhere. I didn’t know what to expect as our first ER visit. But they jumped into action right away. This morning my baby is back to normal and doing a whole lot better. Thank you!!
  • SS
    Solitarius Ignis “Solo Johnson” Est Sors
    Nov 5, 2025
    5.0
    My dog suddenly became seriously ill. My regular vet was closed. I could not afford the care. They worked with me financially as much as possible. We were given detailed information on diagnosis and aftercare. They really showed genuine care for my dog GB. health over finance. I cannot thank them enough. They are now part of our pets family. Thank you guys soooo much. Words cant explain.

Frequently Asked Questions About VCA Metroplex Animal Hospital & Pet Lodge

What are the operating hours of VCA Metroplex Animal Hospital & Pet Lodge?

VCA Metroplex Animal Hospital & Pet Lodge is open 24 hours every day, Monday through Sunday.

What types of pets does VCA Metroplex Animal Hospital & Pet Lodge treat?

They provide veterinary care primarily for cats and dogs.