Best Buy

Reviews

• ST

  sujeet tandukar

  Feb 17, 2026
  5.0
  Associate Zariah E. helped me with a patience that I am seeking for. She is awesome. Her knowledge, experience, excellent service helped me find what I was seeking for.
• KS

  Kimberley Shattuck

  Feb 17, 2026
  5.0
  In and out in under 10 minutes with great customer service.
• LH

  Ly Kai Hing

  Feb 4, 2026
  1.0
  This has been my worst experience with this store. I purchased a laptop two weeks ago and was told it would be ready for pickup last Wednesday. I have gone to the store three times in person and was told each time that there was still no ETA. When I requested to cancel my order and retrieve my trade-in unit, I was informed that it was already gone. I called customer service 5–6 times and received different explanations every time. Today, when I requested a full refund, only a partial refund was processed, and I was still charged for the membership. I was then told to contact the corporate office, but when I explained my complaints, they hung up on me.
• SA

  Sean Anderson

  Feb 3, 2026
  1.0
  Pre-ordered a hard drive to pick up. When I go there had to stand and wait at the counter for a long time for someone to retrieve it, at least 30 minutes. Meanwhile multiple employees were standing around hanging out and not working. After all the time it turns out it was behind the counter the whole time and they could have just given it to me as soon as I got there.
• EP

  Elliott Pew

  Jan 22, 2026
  2.0
  I don’t know what’s happened to Best Buy. A once solid box store has consistently gone down hill. This store has gotten me with the bait and switch 3 times now. Says it’s in stock online but not actually in stock when you get to the store but some “similar” more expensive version is…. Unfortunate.