Geek Squad

Reviews

• TG

  Terri Gross

  Jan 17, 2026
  5.0
  I had a wonderful experience with this team. Trinidad checked me in clearly and thoroughly explaining how my Dell laptop’s problems would be addressed and how the repair attempt would progress. He then told me the benefits of a Best Buy Total Yearly Membership. I immediately signed up and saved $700 on this first repair. Ernesto was the technician who performed the repair to a computer I had feared would need replacement. He left me detailed messages about the work he was doing. At pickup, he sat with me and showed me exactly what he had done. It was necessary to reinstall my operating system, and he completed a few initial items, to ease my work. Ernesto and Trinidad were both respectful, professional, and attentive to my needs. I appreciated the clarity of the explanations giving me total understanding.
• CB

  Claudia Burton

  Jan 15, 2026
  5.0
  My computer needed a hard drive replaced. Two days later, my computer was returned to me as good as new. When I booted it up, everything was just as I had it prior to a SSD failure. The Geek Squad at the Hurst/North East Mall store were friendly and did a great job.
• GD

  Gracie Davis

  Oct 31, 2025
  5.0
  This is the best Geek Squad location I have ever visited. The employees work quickly, efficiently, and communicate effectively about resolutions to your problems. The main guy has helped me solve two problems over the last few months and deserves a promotion! I would drive over an hour just to get help from this location, because that’s how good they are!! 11/10 Service!!
• IV

  Ida Vanderburg

  Jun 25, 2023
  5.0
  They cleaned our phones and computer. We have enjoyed every thing that they have done for us.
• JV

  Jenna Vanloon

  Sep 4, 2018
  5.0
  Very helpful and efficient. Thank you

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