Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Huntsville, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
740 reviews
5 stars
623
4 stars
49
3 stars
13
2 stars
12
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and professional, with specific mentions of employees like Hank, Mason, and Kindell.
Wait Times
Several reviews noted long wait times, especially during busy periods, which affected the overall experience.
Product Knowledge
Customers appreciated the staff's expertise and ability to explain products and services clearly.
Mixed Experiences
While many had positive interactions, some customers reported negative experiences, including issues with billing and product returns.
Sales Tactics
A few reviews expressed dissatisfaction with perceived aggressive sales tactics and misleading information regarding pricing.
- KCKristy Carroll2 days ago5.0Hank was amazing! What a great experience!!
- HKH.L. KelleyNov 8, 20255.0The employees are awesome. They are professional and friendly. They provide a relaxed atmosphere. The manager is hard working. He constantly provides support to his team. The employees work diligently. They listen. They are not pushing for sales. They worked with me on the service plan. They explained what’s happening and required for consumer. The customer service went beyond what other stores attempt to provide. I explained an issue that I was having with my new phone pairing to my vehicle. The employee helped. Without hesitation! This is by far. The best customer service I’ve ever received.
- PCPaula CoonsNov 6, 20255.0Tandra was amazing---able to transfer my old phone to new, help a man who thought he'd lost his data somehow, and assist a fellow employee with guidance. She needs to be cloned...lol! I will share that the address on the invoice was a surprise to see that it's a wayyy old one of 23 years ago. If you're interested in the current one for billing/mail only, kindly let me know. Tandra has my cell phone number, of course. Thank you.
- KFKevin FralicksOct 31, 20255.0I worked with Hank at the Huntsville Authorized Dealer store (Ravenswood Village). Sharp young man. Extremely knowledgeable and customer friendly.
- DGDebbie GrayOct 13, 20255.0Tandra was amazing with such professionalism, intellect, patience and a very pleasant conversationalist. We had many complicated problems with 2 phones and an update issue. She deserves a huge promotion and “Employee of the YEAR”! She went the extra mile to take good care of us! It was a pleasure and she was determined to fix it all …. and she did indeed!!! She is the BEST!
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store in Huntsville?
The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon in Huntsville, Texas?
The store is open Monday to Friday from 9 AM to 9 PM, Saturdays from 9 AM to 8 PM, and Sundays from 11 AM to 7 PM.
What payment options are accepted at this Verizon location?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store in Huntsville offer in-store pickup services?
Yes, in-store pickup is available.
Can I recycle my old electronics at the Verizon store?
Yes, the store offers electronics recycling services.
What brands does this Verizon retailer carry?
They carry brands including Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands such as Casemate and Otterbox.
Is there any nearby food options around the Verizon store for a quick meal?
Yes, customers can visit nearby places like Five Guys for burgers, Marble Slab Creamery for ice cream, and Kioku Asian Bistro or XinRamen for sushi and Asian cuisine.
Where can I get beauty or personal care services near the Verizon store?
Nearby you can find Texas Hair Team for hair and barber services, Sally Beauty for beauty supplies, Glamour Nails for nail salon services, and Ulta Beauty for cosmetics and hair products.
What nearby stores could I visit for additional shopping before or after my Verizon visit?
Target Store Huntsville, Marshalls, Dollar Tree, and rue21 are nearby retail stores worth checking out for clothing and other shopping needs.
How can nearby transit or gas stations help when visiting the Verizon store?
Kroger Fuel Center nearby offers fuel services, making it convenient to refuel your vehicle while visiting the store. Also, Starbucks nearby provides a coffee break option.