Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Humble for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.9
237 reviews
5 stars
146
4 stars
28
3 stars
7
2 stars
9
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others, particularly management, received criticism for rudeness and unprofessional behavior.
Wait Times
Many customers reported long wait times in the store, leading to frustration and dissatisfaction.
Product Knowledge
Several reviews highlighted a lack of product knowledge among staff, with customers feeling misinformed about pricing and services.
Management Issues
The store manager received multiple complaints regarding unprofessional conduct and failure to resolve customer issues effectively.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences with specific employees who provided excellent service and support.
- FSFelisha ShawnTaeSep 30, 20255.0Just left the Verizon store and had a phenomenal experience. My Cellular data was not connecting resulting in me, not being able to use my phone. The team here went above and beyond to help fix my needs Julia, Gilbert, and Natasha gave exceptional customer service, didn’t give up until the issue was resolved never showed frustration on their face just smiles. Which is appreciated.
- PBPhil BohnSep 25, 20251.0I waited 23 minutes after I checked in - then walked out. While I waited an employee spent the time using a paper cutter while another was actually helping a customer and a 3rd was having a lenghty discussion with either a friend or employee? ABout 3 minutes after I walked out they called but by then it was too late. I'll be shopping around to see if I want to leave verizon (after 25 years) or ????
- CLChris LandrySep 7, 20251.0The Store manager Gilbert was completely rude and unprofessional as well as the lady there that is pregnant. I placed an order online they told me my order wasn’t ready even after I confirmed with customer service. I was on the phone with customer service rep as this happened and they can attest as well as the cameras in your store that I did absolutely nothing wrong! I’ve read other reviews and it seems Gilbert just can’t get it right this is not the first complaint. Treat customers better Goofy Gilbert!
- MVMichael VarvelJul 29, 20251.0The Store Manager - Gilbert - Treated my daughter (in person) as well as me (via phone)with complete disrespect when we were tying to complete a pickup for an order that was completed at another Verizon store. Additionally, when I connected with Verizon customer care to bring their attention to the matter and get assistance, they attempted to call the store twice and was hung up on as directed by Gilbert (my daughter was there to witness)…and then the agent called my daughters phone to attempt to resolve the issue and he refused to speak with Customer Care quite rudely while on speaker for all to hear. The next day when my wife was able to get to Texas to assist, he initially claimed to not remember the interaction ; however he started to discuss events from the previous day to show he was not truthful. Do not recommend this store and Verizon should strongly consider retraining and/or action for this Store Manager as he leads your people.
- CBCarolyn BakerJul 25, 20251.0This Verizon store is not the one to go to if you want to know anything about the products they sell. Anything about the operation of your device? They are the most uninformed group of people. The wait time is daunting, they are very slow and unattentive and they do lie about how much things cost once you get your bill, you will have sticker shock. If you want real customer service, do not go here.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Humble, TX?
The Verizon store in Humble is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Humble?
The Verizon store is located at 7110 Fm 1960 Rd E, Humble, TX 77346, USA.
What brands of smartphones does the Verizon store in Humble offer?
The store offers smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including the latest models such as the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What delivery and pickup options are available at the Verizon Humble store?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for your orders.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online via Verizon's website or through the My Verizon app to ensure a convenient visit.
What business products does Verizon in Humble offer?
Verizon in Humble offers business cell phones, mobile hotspots, tablets, and laptops to meet your professional needs.
What types of plans are available at the Verizon store?
The store provides mobile plans, wireless internet plans, and voice plans to suit various connectivity needs.
Are there nearby urgent care centers close to the Verizon store in Humble?
Yes, several urgent care centers such as NorthEast Family UrgentCare, Northeast Urgent Care - Atascocita, Next Level Urgent Care, and CareNow Urgent Care are conveniently located near the Verizon store.
What dining options are near the Verizon store in Humble?
You can enjoy nearby restaurants like Jersey Mike's Subs, Papa Murphy's Take 'N' Bake Pizza, Wazabi Sushi Bar, Potbelly Sandwich Shop, and Crumbl Cookies before or after your visit.
Are there any nearby stores or services for convenience or retail near the Verizon Humble store?
Yes, nearby you will find 99 Cents Only Stores for discount shopping, Texas Mattress Makers for furniture, Famous Footwear for shoes, and Dry Clean Planet for laundry services.