Verizon

4.8
1134 reviews

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Humble’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
9659 N Sam Houston Pkwy E, Humble, TX
77396, United States

Hours

Reviews

4.8
1,134 reviews
5 stars
1,057
4 stars
20
3 stars
2
2 stars
8
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Giovanni received numerous accolades for his exceptional customer service, being described as friendly, knowledgeable, and patient.

Staff Performance

Multiple reviews highlighted the helpfulness and professionalism of staff members like Edwin, Krista, and Claudia, contributing to a positive customer experience.

Store Experience

Customers consistently reported a welcoming atmosphere and smooth transactions, with many expressing a desire to return due to their positive experiences.

Product Availability

Some customers noted issues with product availability, indicating that certain items were out of stock during their visits.

Billing Issues

A few reviews mentioned dissatisfaction with billing practices, including unexpected charges and misleading information about plans.
  • PL
    P Lemelle
    2 days ago
    5.0
    Joseph was very helpful come seem him
  • JD
    J D
    2 days ago
    5.0
    Hands down the best experience I’ve ever had at a phone store. We went to Verizon and were helped by Joshua, and he was excellent from start to finish. We were swapping our entire phone service, so the process took just under two hours which honestly felt impressive given everything involved. Joshua made it smooth and stress-free, explained everything clearly, and never tried to upsell us on anything. He was patient, knowledgeable, and respectful of our time. If you’re switching services and want it done right without pressure, I highly recommend this location and definitely ask for Joshua.
  • GL
    Gaming is Life
    3 days ago
    5.0
    Steven really helped me out and fast make sure you buy all your phones with this guy! He looks like a young John Cena 😂
  • CL
    Curtis Looney
    5 days ago
    5.0
    Thanks for helping me out Giovanni Great customer service
  • SS
    S S
    Dec 28, 2025
    5.0
    Such a wonderful experience. From the time we entered to the time we left, Steven and Joseph were extremely friendly, personable, professional and helpful. Thank you so much for all your guys help and for an enjoyable experience.

Frequently Asked Questions About Verizon

What services does the Verizon store at 9659 N Sam Houston Pkwy E offer?

The Verizon store offers wireless sales consultation, upgrades for Apple iPhone, Samsung Galaxy, Google Pixel, and Motorola devices, Verizon plans, wireless accessories, exclusive services, and promotions.

What are the store hours for Verizon at this location?

The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM. On October 31, 2025, it will be open from 9:00 AM to 7:00 PM.