Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Humble’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.8
1,134 reviews
5 stars
1,057
4 stars
20
3 stars2
2 stars8
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Giovanni received numerous accolades for his exceptional customer service, being described as friendly, knowledgeable, and patient.
Staff Performance
Multiple reviews highlighted the helpfulness and professionalism of staff members like Edwin, Krista, and Claudia, contributing to a positive customer experience.
Store Experience
Customers consistently reported a welcoming atmosphere and smooth transactions, with many expressing a desire to return due to their positive experiences.
Product Availability
Some customers noted issues with product availability, indicating that certain items were out of stock during their visits.
Billing Issues
A few reviews mentioned dissatisfaction with billing practices, including unexpected charges and misleading information about plans.
- PLP Lemelle2 days ago5.0Joseph was very helpful come seem him
- JDJ D2 days ago5.0Hands down the best experience I’ve ever had at a phone store. We went to Verizon and were helped by Joshua, and he was excellent from start to finish. We were swapping our entire phone service, so the process took just under two hours which honestly felt impressive given everything involved. Joshua made it smooth and stress-free, explained everything clearly, and never tried to upsell us on anything. He was patient, knowledgeable, and respectful of our time. If you’re switching services and want it done right without pressure, I highly recommend this location and definitely ask for Joshua.
- GLGaming is Life3 days ago5.0Steven really helped me out and fast make sure you buy all your phones with this guy! He looks like a young John Cena 😂
- CLCurtis Looney5 days ago5.0Thanks for helping me out Giovanni Great customer service
- SSS SDec 28, 20255.0Such a wonderful experience. From the time we entered to the time we left, Steven and Joseph were extremely friendly, personable, professional and helpful. Thank you so much for all your guys help and for an enjoyable experience.
Frequently Asked Questions About Verizon
What services does the Verizon store at 9659 N Sam Houston Pkwy E offer?
The Verizon store offers wireless sales consultation, upgrades for Apple iPhone, Samsung Galaxy, Google Pixel, and Motorola devices, Verizon plans, wireless accessories, exclusive services, and promotions.
What are the store hours for Verizon at this location?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM. On October 31, 2025, it will be open from 9:00 AM to 7:00 PM.
Can I pick up my purchase in-store at the Verizon store?
Yes, in-store pickup is available at this Verizon location.
Which brands of smartphones are available at this Verizon location?
They offer smartphones from Verizon, Apple, Motorola, Samsung, LG, HTC, Google, and Asus.
What payment methods are accepted at the Verizon store?
The store accepts American Express, Discover, MasterCard, and Visa.
Do I need an appointment to visit the Verizon store at 9659 N Sam Houston Pkwy E?
No appointment is required to visit the store, but you can call to make one if you prefer.
What nearby places can I visit before or after shopping at the Verizon store?
Nearby places include Johnson and Sons Industrial and Commercial Flooring, EZ Pawn, The UPS Store for shipping needs, and several restaurants like China Star and Denny's where you can enjoy a meal.
Are there any nearby services that could complement a visit to Verizon in case of tech issues?
Yes, The Thomas Family Computer Services offers IT service and computer repair close by, which could be helpful for tech support.
Where can I find food and dining options close to the Verizon store?
Nearby dining options include China Star (Chinese and Asian restaurant), Denny's (American diner), and El Refu (Mexican restaurant and bar).
What special Verizon services or promotions are available at this location?
The store provides exclusive Verizon plans and services, including 5G Home Internet available in the area.