Geek Squad

2.7
26 reviews

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
20408 Highway 59 N, Humble, TX
77338, United States

Hours

Reviews

2.7
26 reviews
5 stars
9
4 stars
1
3 stars
2
2 stars
1
1 star
13
  • LA
    Luis Aguilera
    Jul 22, 2025
    1.0
    Bad customer service
  • CG
    Chase Guzman
    Apr 13, 2021
    1.0
    Had a computer issue after building my computer for gaming, with the help of some friends, was told they would be able to diagnose the issue within 3 days, I wait 4. No response, went up there to be told that whoever told me that was mistaken(was the manager by the way) and they were backed up, so it would take about 10 days to just diagnose the issue not fix it. I paid for their expensive membership service, because I thought it would be a good deal because I'm not very knowledgeable with computers. I was upset but I waited. waited 11 days total no answer or response from any associate. Finally went up there to collect my property. Only to be told that it was finally being looked at, at that point I demanded my stuff back because I could not trust them and did not believe the coincidence that as soon as I wanted my stuff back that they just now got to looking at it. Finally took it to a smaller more personal store got it diagnosed and fixed within 2 weeks and it has worked perfectly since then, even better actually. But alas they got me good and I trusted them so I write this review for anyone debating whether to use this specific geek squad. DON'T they are unresponsive unprofessional and apparently way to short staffed to be taking on any more work for how backed up they are. Super disappointed and will not be coming back to that best buy anytime soon.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy in Humble, TX offer?

Geek Squad offers tech repair, setup, and support services. You can schedule service in store or online.

Where is Geek Squad at Best Buy located?

It is located at 20408 Highway 59 N, Deerbrook Power Center, Humble, TX 77338.