Best Buy

Reviews

• KD

  Kimber Deshotel

  Jan 6, 2026
  5.0
  Cam that works the TV areas is super helpful, knowledgeable and does his job very well. He went above and beyond to help us, we will return to this specific location just because of him.
• MD

  Michael Duquette

  Dec 30, 2025
  1.0
  I used to love to go to best buy, now it's like why bother. Went in to buy a case and a set of bose ear buds but after a half hour of waiting for someone to help be, I gave up. Found them cheaper on Amazon. $70 ,,, I can wait until tomorrow. BTW did ask the supervisor, gave a lot of excuses, but didn't offer to take 2 minutes to grab the ear buds out of the case.
• DM

  Deedee Mccrimmon

  Dec 19, 2025
  1.0
  I placed a $330 order on BestBuy.com unbeknownst to me through a third-party marketplace seller. The item was never shipped, no tracking information was provided, and the seller was unresponsive. I contacted Best Buy customer support and in store and was informed they could not resolve the issue and that I would need to pursue a chargeback with my bank due to non-delivery. Posting this to encourage customers to confirm items are sold and shipped by Best Buy, especially for higher-value purchases.
• SH

  Scott Howell

  Dec 18, 2025
  1.0
  What a horrible experience!!! I bought a top of the line Samsung TV with delivery and setup. I asked specifically if they could setup the TV and soundbar. I was told yes for an extra fee. I paid the fee and scheduled a date. The TV arrived via a 3rd party delivery service that said they don’t setup TVs or even take them out of the box. I was told to take it or leave it. I called Best Buy. They apologized profusely, and told me they would waive the fee, and would call me back in an hour to schedule setup. They never called back. I had to go to a Best Buy to straighten everything out and was told they would get back to me in 24 hours. They did and scheduled for a week later. The box sits in my living room for a week. They never waived the fee. I come home and the new TV is sitting on the TV stand in the middle of my living room. They told my 5’ tall small wife that they don’t push it back against the wall. Apparently they don’t do sound bars either as they never bothered to hookup the device. Nor TVs since I can’t get it to connect. I’m now getting HelloTech to come in and setup everything since Best Buy can’t be bothered to do their job.
• BM

  Bobby Merritt

  Dec 10, 2025
  1.0
  RE: Delivery of a Refrigerator This experience leaves me believing that best buy has severe deficiencies within their operations / logistics department. Mistakes and issues with products will arise, due to the infinite amount of moving pieces around a retail store. I completely understand the margin of error that may occur within the process of logistics. However, I would hope that accountability comes with the errors of a corporate retail store. I had a refrigerator delivery scheduled for Monday (12/8), so took the day off of work so that I could be present. Delivery arrives at approximately 1000 hours. The driver, after unloading and removing from the box, brings to my attention multiple dents on the front of the refrigerator. I advised the driver to take it back and that I wanted another one delivered by the end of the day. He had customer service call me. I demanded delivery on the same day. They insisted this wasn't possible and that Wednesday 12/10 was the first available day. I argued that this was unacceptable and that now I would have to take another day off from work. Again, they insisted Wednesday 12/10 was the first available date. So, I take another day off of work. Wednesday arrives, I call about an updated delivery time and am told that the refrigerator is not in stock. Ok, another logistical error. I demand they make this right by at the least delivering me another refrigerator to use until the product I ordered becomes available and a date is set for delivery. Beware, this all occurs with customer service and multiple periods of being put on hold for anywhere between 10-15 minutes, while I am transferred or put on hold so the case can be reviewed. Anyway, they refuse to deliver a temporary replacement refrigerator. I demand a supervisor calls. They call about one hour later, but I miss the call. The gentlemen leaves me a first name only and advises I call back on the customer care line. Why no direct call back line? I locate a number to the corporate office, hoping to reach someone in quality control. That number, through various steps, connects me to customer care. So, I speak to "customer care" and go through a similar holding pattern as mentioned above. Again, they are not willing to deliver a replacement refrigerator, despite having me on the original delivery schedule for the current day. Next, I demand at least a 25% discount, considering the mishaps of best buy and the fact that I will have to take a third day off of work. I receive no assurances to a discount, but only "well, we will be able to provide some sort of discount". At time of this post, I still have no delivery date. I was told a date was not available because they have no idea when the refrigerator will arrive. And...this refrigerator was ordered the last week of October, along with a deposit. So, I leave you simply with a "buyer beware" post to maybe cause some pause in your decision making to use best buy for the acquisition of an appliance. I find this behavior and lack of competence unacceptable. I find their lack of willingness to take any accountability unacceptable. Again, buyer beware.

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