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Brand Certified

Verizon

4.0
(317 reviews)

Business Details

13818 Northwest Fwy, Houston, TX
77040, United States
(713) 574-7272
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Houston, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
13818 Northwest Fwy, Houston, TX
77040, United States

Hours

Reviews

4.0
317 reviews
5 stars
209
4 stars
30
3 stars
14
2 stars
8
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees were praised for their helpfulness while others were criticized for being rude or inattentive.

Sales Pressure

Several customers reported feeling pressured to purchase additional products or services, leading to discomfort during their visits.

Long Wait Times

Many customers experienced long wait times, with some reporting being ignored or not acknowledged upon entering the store.

Knowledgeable Staff

Certain employees received commendations for their knowledge and ability to assist customers effectively, enhancing the overall experience.

Store Management

Feedback on management was varied; some customers appreciated the assistance from managers, while others felt management was unresponsive or ineffective.
  • RC
    Roxanne Carrizales
    1 day ago
    5.0
    Raquel was a delight to work with and was very helpful and proactive ensuring that I received assistance with everything I went in for and if there was anything else that I needed, which there was and she got it taken care of
  • JR
    JS Rossi
    Feb 8, 2026
    1.0
    Don't try to return your home internet equipment here, they're not "authorized"
  • UE
    Ultra Ez
    Feb 7, 2026
    5.0
    Emmanuel was awesome. Helped me find a good starter kit and set up my transfer. Thanks
  • AR
    Amanda Rester
    Jan 16, 2026
    1.0
    This is a third-party retailer authorized to sell Verizon products and services so they can get away with exaggerating the truth when it comes to services. We were upsold services and promised a certain monthly bill that was never provided. I would recommend finding a corporate store if you’re needing to change lines/billing/services so you know you’re getting true Verizon pricing and support.
  • SL
    Stephen Lewis
    Dec 17, 2025
    5.0
    Walked in wanting to switch to version wanted new phone and the Verizon associate Kia along the others were extremely kind and helpful

Frequently Asked Questions About Verizon

What types of products does Verizon offer at its Houston Northwest Freeway location?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more at its Houston Northwest Freeway store.

What are the operating hours of the Verizon store at 13818 Northwest Freeway in Houston, TX?

The Verizon store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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