Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Houston, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.0
307 reviews
5 stars
202
4 stars
29
3 stars
14
2 stars
8
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported poor treatment and long wait times.
Staff Knowledge
Several customers highlighted knowledgeable and helpful staff members, particularly mentioning individuals like Ted, Raquel, and Eduardo.
Wait Times
Many customers expressed frustration with long wait times, with some stating they waited over an hour without being acknowledged.
Store Management
Feedback on management was mixed; some praised managers for their assistance, while others criticized them for poor service and lack of follow-up.
Professionalism
Concerns were raised about the professionalism of some staff members, with reports of unkempt appearances and unprofessional behavior.
- AMArianna MeraNov 3, 20251.0We went to ask for some help since we trade in our phones, and when got in this coworker named Ted, was so mean and he didn’t helps us well thinking that we don’t speak English, and then a nice coworker called Eduardo came out to help us, he was so nice while Ted was mean not even with the costumer(us) even with the other coworkers, we really appreciated that Eduardo helped us.
- MLMarcus LOct 23, 20251.0Sat in store whole hour was not greeted
- JHJames HoffonSep 29, 20255.0Great service
- OVOlga VargasSep 23, 20255.0the manager was a great help when helping me upgrade my phone , very satisfied
- JCJorge CardenasSep 20, 20255.0Excellent customer service.
Frequently Asked Questions About Verizon
What types of products does Verizon offer at its Houston Northwest Freeway location?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more at its Houston Northwest Freeway store.
What are the operating hours of the Verizon store at 13818 Northwest Freeway in Houston, TX?
The Verizon store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Can I pick up my Verizon order in-store at this location?
Yes, this Verizon store offers in-store pickup services for your convenience.
What payment methods are accepted at the Verizon Authorized Retailer in Houston?
They accept various payment options including American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Does this Verizon store provide device protection and accessories?
Yes, the store offers device protection plans and a variety of accessories for different devices.
Is this Verizon Authorized Retailer welcoming to the LGBTQ community?
Yes, the store explicitly welcomes LGBTQ customers and provides a friendly environment.
Are there nearby restaurants where I can eat before or after visiting Verizon at Northwest Freeway?
Yes, nearby options include BreWingz Sports Bar and Grill and BreWingZ Restaurant and Bar, perfect for grabbing a meal around your visit.
What shopping centers are near the Verizon store at 13818 Northwest Freeway?
Northwest Marketplace is a nearby shopping center where you can explore other retail options before or after visiting Verizon.
Are there pet services near the Verizon store in Houston?
Yes, PetSmart Grooming and PetSmart are close by, offering grooming and pet supplies for your convenience.
How can public transit riders find or access the Verizon store on Northwest Freeway?
While transit specifics are not listed, customers can use nearby landmarks like BreWingz Sports Bar and Northwest Marketplace to navigate their way to Verizon's location.