Business Details
13818 Northwest Fwy, Houston, TX
77040, United States
Certified by Verizon • Feb 22, 2026
(713) 574-7272
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Houston, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.0
317 reviews
5 stars
209
4 stars
30
3 stars
14
2 stars
8
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for their helpfulness while others were criticized for being rude or inattentive.
Sales Pressure
Several customers reported feeling pressured to purchase additional products or services, leading to discomfort during their visits.
Long Wait Times
Many customers experienced long wait times, with some reporting being ignored or not acknowledged upon entering the store.
Knowledgeable Staff
Certain employees received commendations for their knowledge and ability to assist customers effectively, enhancing the overall experience.
Store Management
Feedback on management was varied; some customers appreciated the assistance from managers, while others felt management was unresponsive or ineffective.
- RCRoxanne Carrizales1 day ago5.0Raquel was a delight to work with and was very helpful and proactive ensuring that I received assistance with everything I went in for and if there was anything else that I needed, which there was and she got it taken care of
- JRJS RossiFeb 8, 20261.0Don't try to return your home internet equipment here, they're not "authorized"
- UEUltra EzFeb 7, 20265.0Emmanuel was awesome. Helped me find a good starter kit and set up my transfer. Thanks
- ARAmanda ResterJan 16, 20261.0This is a third-party retailer authorized to sell Verizon products and services so they can get away with exaggerating the truth when it comes to services. We were upsold services and promised a certain monthly bill that was never provided. I would recommend finding a corporate store if you’re needing to change lines/billing/services so you know you’re getting true Verizon pricing and support.
- SLStephen LewisDec 17, 20255.0Walked in wanting to switch to version wanted new phone and the Verizon associate Kia along the others were extremely kind and helpful
Frequently Asked Questions About Verizon
What types of products does Verizon offer at its Houston Northwest Freeway location?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more at its Houston Northwest Freeway store.
What are the operating hours of the Verizon store at 13818 Northwest Freeway in Houston, TX?
The Verizon store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Can I pick up my Verizon order in-store at this location?
Yes, this Verizon store offers in-store pickup services for your convenience.
What payment methods are accepted at the Verizon Authorized Retailer in Houston?
They accept various payment options including American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Does this Verizon store provide device protection and accessories?
Yes, the store offers device protection plans and a variety of accessories for different devices.
Is this Verizon Authorized Retailer welcoming to the LGBTQ community?
Yes, the store explicitly welcomes LGBTQ customers and provides a friendly environment.
Are there nearby restaurants where I can eat before or after visiting Verizon at Northwest Freeway?
Yes, nearby options include BreWingz Sports Bar and Grill and BreWingZ Restaurant and Bar, perfect for grabbing a meal around your visit.
What shopping centers are near the Verizon store at 13818 Northwest Freeway?
Northwest Marketplace is a nearby shopping center where you can explore other retail options before or after visiting Verizon.
Are there pet services near the Verizon store in Houston?
Yes, PetSmart Grooming and PetSmart are close by, offering grooming and pet supplies for your convenience.
How can public transit riders find or access the Verizon store on Northwest Freeway?
While transit specifics are not listed, customers can use nearby landmarks like BreWingz Sports Bar and Northwest Marketplace to navigate their way to Verizon's location.
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Certified February 22, 2026Yext Knowledge Graph
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