Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Houston, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
385 reviews
5 stars
299
4 stars
25
3 stars
8
2 stars
7
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being rude or unhelpful.
Sales Practices
Concerns raised about aggressive sales tactics and additional charges that were not clearly communicated to customers.
Staff Knowledge
Several customers highlighted the knowledge and professionalism of specific staff members, particularly Marc, Briza, and Jonah.
Store Experience
Inconsistent experiences reported; some customers enjoyed a smooth process, while others faced long wait times and unresolved issues.
- KBKourtney BurneyDec 18, 20251.0The store manager was rude and unhelpful the rep was trying to figure out my situation and the manager told him not to and I need to call if I want a phone. I paid for the phone and had a receipt showing for pick up at this location "if i want a phone" was the response when I have paid and tried to do business. Horrible experience please do not patronize with them.
- JNJenny NipDec 3, 20251.0I should've known better and not picked an authorized retailer for phone pick-up. Never got notification my order was ready, tried to call to check on status and got a call center and was told I just had to wait. Several days later, they cancel my order due to "no pick-up" even though it was never available to be picked up. I call Verizon and the promotion is now over, have to escalate to try to get the phone on the initial sale price. What a waste of my time and horrible service.
- SSShazia SultanOct 26, 20255.0It’s always a less than desired process to deal with a new phone and setup but I can’t rave enough about Marc! He was incredibly easy to work with, thank you Marc!!
- MSMoe SchlachterSep 5, 20255.0Had a great experience with this store. Marc is super friendly and knowledgeable. He helped me activate my new phone when I couldn't get it done on my own without my old sim card. I highly recommend coming to see him if you need a new phone. He's the man and this location is great
- PMPaul MassihAug 8, 20255.0To no fault of the staff, the hardware I ordered was stolen in transit. I was trying to obtain four new devices. The staff at the store went through extra lengths to ensure I had the devices and they were all activated. Special thanks to Trinity, Marc and Jonah.
Frequently Asked Questions About Verizon
What types of wireless devices and services does Verizon at 3817 Southwest Fwy in Houston offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more, along with services like new lines, upgrades, new devices, and accessories.
What are the store hours for Verizon at the Houston Southwest Freeway location?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 7:00 PM.
What payment methods are accepted at this Verizon retailer?
This Verizon location accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store offer in-store pickup services?
Yes, in-store pickup is available at this Verizon location.
What brands are available at this Verizon Authorized Retailer?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Does this Verizon store provide wireless device recycling options?
Yes, the store has electronics recycling services available.
What languages are spoken at the Verizon store in Houston, TX?
The store provides service in both English and Spanish.
What nearby dining options can customers visit before or after shopping at Verizon?
Nearby dining options include Peru Cafe Express, Argentina Cafe Empanada Factory, The Empanadas Factory, Kolache Factory, Vietopia, Genghis Grill, Yogurt Refinery Organic Frozen Yogurt, Subway, Whataburger, Cafe Express, and Prince's Hamburgers.
Are there personal care or beauty services near this Verizon store?
Yes, nearby personal care services include Galleria Nails 2 (nail salon and skin care), Healing Hands (massage and beauty salon), and Hair By Rigo's (hair salon and barber).
What transportation or rental services are available near Verizon at 3817 Southwest Fwy?
Nearby transportation-related services include Enterprise Rent-A-Car, which offers car and truck rentals.