Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Houston, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 3351 Clear Lake City Boulevard.
Customers consistently praised the staff, particularly Wasay and Talha, for their exceptional service, knowledge, and willingness to help.
Knowledgeable Staff
Many reviews highlighted the staff's expertise in explaining plans, devices, and promotions, ensuring customers made informed decisions.
Positive Experiences
The majority of reviews reflected a positive shopping experience, with customers feeling valued and well taken care of during their visits.
Mixed Feedback
While most feedback was positive, there were a few negative experiences regarding service quality and product issues, indicating room for improvement.
JG
Jasmin Gildert
Dec 30, 2025
5.0
I've had very good service at this location. I have been helped by both Talha and Wasay. They have been professional and patient, especially when I had some complications when switching to Verizon from T-Mobile. They got me excellent deals on switching over and have provided excellent service since.
KH
Kelli Howie
Dec 29, 2025
5.0
Fantastic experience at this Verizon location. We’ve been Verizon customers for 17 years and this was the BEST customer service experience we’ve ever had with the company. Mohammed went above and beyond to provide exceptional care. He was professional, courteous, knowledgeable, and patient. We will come back to this location for any future needs.
YW
ying wei
Dec 18, 2025
5.0
I had an absolutely amazing experience at Verizon thanks to Wasay, and I felt compelled to leave this review because service like this deserves recognition. From the moment I walked in, Wasay was incredibly welcoming, professional, and genuinely eager to help. He took the time to really listen to my needs instead of rushing me or pushing unnecessary upgrades, which is something you don’t always find these days.
Wasay’s knowledge of Verizon’s plans, devices, and promotions is outstanding. He explained everything clearly and patiently, breaking down all the options so I could make the best decision with confidence. There was zero pressure—just honest advice and thoughtful recommendations tailored specifically to what I was looking for. He even pointed out ways for me to save money, which shows how much he truly cares about his customers.
What really sets Wasay apart is his attention to detail and commitment to customer satisfaction. He made sure my device was set up perfectly, answered all of my questions (even the small ones), and double-checked everything before I left to ensure there would be no issues later. I walked out feeling completely taken care of and confident that I made the right choices.
If you’re going to Verizon and want a smooth, stress-free, and genuinely pleasant experience, ask for Wasay. He goes above and beyond, and it’s clear that he takes pride in providing top-tier service. This was easily one of the best retail experiences I’ve had, and I will absolutely be returning and recommending him to friends and family. Verizon is lucky to have him!
KP
Kristine Perez
Dec 17, 2025
5.0
We visited this store on December 14, 2025. For context we were with AT&T for one short month realizing our bill was not going to be what they quoted us. So we switched to Verizon, Talha and Wasay are quick and efficient, straight to the point and showed us what our bill will be in month 1 and 2, so there would be no surprises. We definitely had a way better experience with Talha and Wasay at Verizon!!
HH
HSA*
Dec 14, 2025
5.0
I called for technical support yesterday about 20 minutes before the Verizon store was closing. Wasay was kind enough to help over the phone. He was not only polite and knowledgeable, he went above and beyond by calling back when the phone disconnected and patient despite the fact that it was so close to closing time. Thank you for the excellent customer service!
Where is the Verizon Wireless Zone store located in Houston?
The Verizon Wireless Zone is located at 3351 Clear Lake City Boulevard, Ste 600, Houston, TX 77059.
What are the store hours for Verizon Wireless Zone in Houston?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
What products does the Verizon Wireless Zone in Houston offer?
They offer smartphones, tablets, wireless devices, accessories like phone cases and chargers, mobile hotspots, smartwatches, and Verizon home internet devices.
What services are available at the Verizon Wireless Zone store in Houston?
Services include bill payments, business accounts, new lines, upgrades, device activation and financing, prepaid plans, Verizon Wireless plans, and wet phone recovery among others.
Which brands can I find at the Verizon Wireless Zone in Houston?
The store carries Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, JBL, and many more popular wireless and tech brands.
Can I pick up online orders in-store at Verizon Wireless Zone?
Yes, in-store pickup is available for your convenience.
How can I schedule an appointment or manage my Verizon service with Wireless Zone?
You can schedule appointments or manage services using the My Verizon app or by visiting their appointment website at https://wirelesszone.com/appointments/.
What payment methods does Verizon Wireless Zone in Houston accept?
They accept American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
Which popular dining options are near Verizon Wireless Zone at 3351 Clear Lake City Boulevard?
Nearby you can find restaurants like Mama Fu's Asian House, Master X Ramen, MOD Pizza, and Smoothie King, ideal for meals before or after your visit.
Are there convenient emergency medical facilities near Verizon Wireless Zone in Houston?
Yes, Physicians Premier Emergency Room - Clear Lake and Ally Medical ER Clear Lake are nearby for any urgent medical needs.
What other mobile phone stores are close to Verizon Wireless Zone in Houston?
Nearby mobile stores include the T-Mobile store, AT&T Store, and Sprint Store, offering additional wireless service options.