Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Houston, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
273 reviews
5 stars
203
4 stars
19
3 stars
6
2 stars4
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some representatives like Christian and Alayza received high praise for their friendliness and helpfulness, others were criticized for being rude and unprofessional.
Store Experience
Several customers reported long wait times and confusion regarding store procedures, such as needing to ring a doorbell to enter, which contributed to a negative experience.
Product Knowledge
Some staff members were noted for their knowledge and ability to assist customers effectively, while others were criticized for lacking product knowledge and professionalism.
Overall Satisfaction
Customer satisfaction varies widely; while many praised their experiences and the helpfulness of specific employees, others expressed frustration with service issues and store policies.
- CBChelsea BrittonDec 30, 20255.0Christian is definitely the person to see! He took care of me and my family during the 3 times we visited the store in a matter of 2 days! The process took a little while due to multiple upgrades and it approached closing time. Christian never rushed us and he was extremely patient and considerate. He always greeted with a smile, personable, and kept the same great energy that I truly enjoyed each time! Very funny & educated guy. He informed us of different specials Verizon were offering. Christian explained the process step by step, ensured we understood our billing, and that we were satisfied with our upgrade phones along with the service provided. All of our questions were answered. I highly recommend you visit this location and ask for Christian! Tell him Chelsea sent you!
- WMWanda McCordDec 28, 20254.0We were there for two different needs and the first need for my son's phone was taken care of promptly. My second need, moving one account to another active phone that still has a contract took us a couple of hours. Our rep, she was fairly new and amazing but their iPad kept having connectivity issues and low battery. The rep was very patient and thorough with understanding my needs. The rep ended up needing to call Verizon to make sure my adjustments were correct on my account, and they put her on hold for so long and then ended up calling her, while she was still "on hold" from her initial call.
- LFLouisiana's Finest83Dec 15, 20255.0Received exceptional customer service from Heather today very personable and catered to all my wireless service needs thank you guys keep up the great work!!👍🏽
- CCCaitlin CoulterNov 28, 20251.0Terrible service. When we rang the doorbell the man who opened it told us we wouldn’t be helped any time soon. We were the only one waiting and it still was over a hour before anyone started the process with us. On top of that if you’re upgrading your phone and you have stolen mode that takes another hour to turn off before anyone can help you. Maybe they could have said that when we walked in so we didn’t waste our time.
- EHEhei HbhNov 8, 20251.0Poor service. Lady did not great us properly. We had no idea we needed to ring a doorbell and when she opened the door for us she did not smile and gave us attitude saying “your suppose to ring the doorbell” was our first time in Verizon since we are deciding to move lines… Not sure what her name was but I do have a description of her
Frequently Asked Questions About Verizon
What types of products does Verizon at 14309 E Sam Houston Pkwy N offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Verizon at this location?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Which wireless brands can I find at Verizon's 14309 E Sam Houston Pkwy N store?
You can find Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Mophie.
Does Verizon offer in-store pickup at this location?
Yes, this Verizon location offers in-store pickup services for your convenience.
What payment methods are accepted at this Verizon store?
They accept American Express, Discover, Mastercard, Visa, Apple Pay, Samsung Pay, Android Pay, cash, and mobile NFC payments.
Can I visit nearby restaurants after shopping at Verizon?
Yes, nearby dining options include Chip Cookies bakery, Bangkok Social for Thai cuisine, and Chipotle Mexican Grill for Tex-Mex, all within walking distance.
Are there other electronics or mobile phone stores near this Verizon location?
Yes, nearby stores include AT&T Store and Fix My Phone for device repairs and accessories.
Where can I find a bank close to this Verizon store for convenient transactions?
Bank of America Financial Center and Bank of America ATM are located nearby, making it easy to handle banking needs before or after your visit.
Does this Verizon store support device recycling?
Yes, the store offers electronics recycling services to responsibly dispose of your old devices.
Is this Verizon store accessible for Spanish speakers?
Yes, the store offers services in both English and Spanish to accommodate a diverse customer base.