Business Details
14309 E Sam Houston Pkwy N, Houston, TX
77044, United States
Certified by Verizon • Feb 22, 2026
(713) 987-3576
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Houston, TX. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection.
We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use.
Frontier Internet is also available at this location, with strong offers for homes and businesses in the area.
Visit us for reliable wireless service, expert support, and solutions that fit your needs.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.2
277 reviews
5 stars
206
4 stars
19
3 stars
6
2 stars4
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and patient, particularly highlighting individuals like Christian and Alayza for their exceptional service.
Store Experience
Several reviews noted a welcoming atmosphere and efficient service, although some customers experienced long wait times and issues with store procedures.
Mixed Reviews
While many customers had positive experiences, there were significant complaints about poor service, unprofessional behavior, and issues with billing and product availability.
Staff Knowledge
Customers appreciated the staff's product knowledge and ability to assist with various needs, although some reviews indicated a lack of training among certain employees.
- CLChristoper LimonFeb 16, 20265.0I would like to say Thank you , to Allayza !!! 😁 She made sure the process of Upgrading my phone, was smooth and easy. Made me feel at home with noo pressure. Even made sure the plan we discussed and my bill was done right. Would definitely come back , in the near future. 👍
- CGCassidy GomezFeb 3, 20265.0excellent customer service, and dedication! Alayza helped me every step of the way and made sure to get me everything i asked for. she was patient, and knowledgeable in every detail. beyond satisfied with this customer experience!! thank you!! 🙏🏼
- CBChelsea BrittonDec 30, 20255.0Christian is definitely the person to see! He took care of me and my family during the 3 times we visited the store in a matter of 2 days! The process took a little while due to multiple upgrades and it approached closing time. Christian never rushed us and he was extremely patient and considerate. He always greeted with a smile, personable, and kept the same great energy that I truly enjoyed each time! Very funny & educated guy. He informed us of different specials Verizon were offering. Christian explained the process step by step, ensured we understood our billing, and that we were satisfied with our upgrade phones along with the service provided. All of our questions were answered. I highly recommend you visit this location and ask for Christian! Tell him Chelsea sent you!
- WMWanda McCordDec 28, 20254.0We were there for two different needs and the first need for my son's phone was taken care of promptly. My second need, moving one account to another active phone that still has a contract took us a couple of hours. Our rep, she was fairly new and amazing but their iPad kept having connectivity issues and low battery. The rep was very patient and thorough with understanding my needs. The rep ended up needing to call Verizon to make sure my adjustments were correct on my account, and they put her on hold for so long and then ended up calling her, while she was still "on hold" from her initial call.
- LFLouisiana's Finest83Dec 15, 20255.0Received exceptional customer service from Heather today very personable and catered to all my wireless service needs thank you guys keep up the great work!!👍🏽
Frequently Asked Questions About Verizon
What types of products does Verizon at 14309 E Sam Houston Pkwy N offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Verizon at this location?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Which wireless brands can I find at Verizon's 14309 E Sam Houston Pkwy N store?
You can find Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Mophie.
Does Verizon offer in-store pickup at this location?
Yes, this Verizon location offers in-store pickup services for your convenience.
What payment methods are accepted at this Verizon store?
They accept American Express, Discover, Mastercard, Visa, Apple Pay, Samsung Pay, Android Pay, cash, and mobile NFC payments.
Can I visit nearby restaurants after shopping at Verizon?
Yes, nearby dining options include Chip Cookies bakery, Bangkok Social for Thai cuisine, and Chipotle Mexican Grill for Tex-Mex, all within walking distance.
Are there other electronics or mobile phone stores near this Verizon location?
Yes, nearby stores include AT&T Store and Fix My Phone for device repairs and accessories.
Where can I find a bank close to this Verizon store for convenient transactions?
Bank of America Financial Center and Bank of America ATM are located nearby, making it easy to handle banking needs before or after your visit.
Does this Verizon store support device recycling?
Yes, the store offers electronics recycling services to responsibly dispose of your old devices.
Is this Verizon store accessible for Spanish speakers?
Yes, the store offers services in both English and Spanish to accommodate a diverse customer base.
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Certified February 22, 2026Yext Knowledge Graph
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