Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Houston, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
268 reviews
5 stars
201
4 stars
18
3 stars
6
2 stars4
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Christian, Alayza, and Opal.
Professionalism
Several reviews noted the professionalism of staff members, with many customers feeling well taken care of during their visits.
Mixed Experiences
While many reviews were positive, there were also significant complaints about poor service, unprofessional behavior, and issues with staff knowledge.
Efficiency
Customers appreciated the quick service and efficiency in handling transactions, especially when transferring data or setting up new devices.
Store Environment
The store was described as clean and welcoming, contributing to a positive shopping experience for many customers.
- EHEhei HbhNov 8, 20251.0Poor service. Lady did not great us properly. We had no idea we needed to ring a doorbell and when she opened the door for us she did not smile and gave us attitude saying “your suppose to ring the doorbell” was our first time in Verizon since we are deciding to move lines… Not sure what her name was but I do have a description of her
- RGRobert GonzalesOct 18, 20255.0shout out to david he helped me today with my account and second line
- GJGabriela JimenezOct 11, 20255.0Christian — also known as Chris — was absolutely amazing! From the moment we walked in, he was so welcoming and friendly. He took the time to explain every single step of transferring our phones and service from another company, making sure we fully understood everything along the way. He’s not only knowledgeable, but also funny and full of positive energy — he made us feel like family. What really stood out was how caring he was. We had just finished grocery shopping before coming in, and I was worried about my ice cream melting. Chris went above and beyond and let us use his fridge to keep it cold while we waited! I’ve never experienced customer service like that before. Even though the process took a while, he made the entire wait enjoyable. Chris truly cares about helping people, not just making a sale. Thank you so much, Chris, for turning a long day into such a great experience!
- GQGerald QuickSep 3, 20255.0I was gonna switch services paying $45 a month came into Verizon a rep named Christian greeted me and gave me absolute respect and made me change my mind when it comes to problem solving this store gets it done.
- BHBoy HernandezSep 2, 20255.0The sales associate was very helpful with my needs and even plan on buying a new iPhone from her
Frequently Asked Questions About Verizon
What types of products does Verizon at 14309 E Sam Houston Pkwy N offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Verizon at this location?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Which wireless brands can I find at Verizon's 14309 E Sam Houston Pkwy N store?
You can find Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Mophie.
Does Verizon offer in-store pickup at this location?
Yes, this Verizon location offers in-store pickup services for your convenience.
What payment methods are accepted at this Verizon store?
They accept American Express, Discover, Mastercard, Visa, Apple Pay, Samsung Pay, Android Pay, cash, and mobile NFC payments.
Can I visit nearby restaurants after shopping at Verizon?
Yes, nearby dining options include Chip Cookies bakery, Bangkok Social for Thai cuisine, and Chipotle Mexican Grill for Tex-Mex, all within walking distance.
Are there other electronics or mobile phone stores near this Verizon location?
Yes, nearby stores include AT&T Store and Fix My Phone for device repairs and accessories.
Where can I find a bank close to this Verizon store for convenient transactions?
Bank of America Financial Center and Bank of America ATM are located nearby, making it easy to handle banking needs before or after your visit.
Does this Verizon store support device recycling?
Yes, the store offers electronics recycling services to responsibly dispose of your old devices.
Is this Verizon store accessible for Spanish speakers?
Yes, the store offers services in both English and Spanish to accommodate a diverse customer base.