Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Houston for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
154 reviews
5 stars
70
4 stars
25
3 stars
6
2 stars
5
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some employees are praised for their helpfulness, while others, particularly Diego and the management, received criticism for poor attitudes and lack of support.
Staff Knowledge
Several reviews indicate that staff knowledge varies significantly, with some customers experiencing frustration due to employees' inability to resolve technical issues or provide accurate information.
Store Experience
Customers reported a range of experiences in-store, from quick and efficient service to long wait times and unhelpful interactions, leading to dissatisfaction.
Management Issues
Multiple reviews highlight issues with management, including rudeness and lack of support for staff, contributing to a negative customer experience.
Store Operations
Customers expressed frustration with inconsistent store hours and difficulties in reaching the store by phone, impacting their overall experience.
- AWAlissia WalkerNov 5, 20255.0I've stopped by this location a couple of times before and never had any issues. However, today I was so desperate for help and luckily for me Joe was there. He was patient and determined to resolve my issue and he was successful. I really appreciate his help today. Thank you, Joe!!
- NFNarciso H FloresOct 28, 20251.0Worst customer service from some dude name Diego . Just a bad attitude not willing to help on anything . From the get go he was mad at the world .
- JMJames MurtlandOct 27, 20251.0Unfortunately I heard such great things about Diego but couldn't share the same experience. Not sure if he was having a bad day or if he just felt stressed under my questions. I came in looking to switch my phone since it had been giving me problems. He was eager to help but when I had asked him about a charge in the contract and where that's coming from he got flustered. He responded with " I don't know but you can call customer service or read the contract" He did give more information but when I asked if he can find that in writing, he got even more bothered. I proceeded to read the contract and he called his manager over to see if he could help figure things out but had been upset with me reading the contract stating " he wants to read the contract, I don't know why" in a bad attitude/ demeanor. Manager was great but I abruptly ended the interaction due to his frustrated attitude. I responded with "you can't get upset if I'm choosing to read the contract I'm supposed to sign" I know this review won't change anything, nor will he get any actions held against him, but I do hope he gets the help he needs so he doesn't get so flustered in future customer interactions.
- SMsteph mJul 28, 20251.0I returned a watch and phone and they told me they would remove both devices off my account I just got my bill and found out they did not remove the device at all. The guy who helped me lied and now I have to call corporate. Worst store experience.
- CNcorty nunnJun 28, 20255.0Diego gave me beyond above service. Insane employee that was calm and collective. Was able to answer all my questions and then able to answer questions that I would have had further the process. Walked me through all my processes and what processes to come. Definitely a really good hire. First Verizon tech that I ever had that actually felt like they were helping me and not trying to upsell me. Thank you Diego, I will always come to you for help. Never stop being helpful. The world needs more people like you.
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Houston?
The Verizon Houston store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Which mobile brands are available at the Verizon Houston store?
Verizon Houston offers mobile phones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does Verizon Houston provide?
Services include mobile plans, wireless internet plans, and voice plans tailored for both personal and business needs.
Does Verizon Houston offer in-store pickup or delivery options?
Yes, Verizon Houston provides in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Can I schedule an appointment at the Verizon Houston store?
Yes, you can schedule an in-store appointment via their website or the My Verizon app for a more convenient shopping experience.
What payment methods are accepted at Verizon Houston?
Verizon Houston accepts debit cards, checks, mobile NFC payments, and does not require cash only payments.
Does Verizon Houston provide free Wi-Fi for customers?
Yes, Verizon Houston offers free Wi-Fi to its customers inside the store.
Are there dining options near Verizon Houston where I can grab a meal?
Nearby restaurants include Pokeworks, East Coast Buffet, Panda Express, Chipotle Mexican Grill, Five Guys, Olive Garden Italian Restaurant, and Jack in the Box, providing a wide range of dining choices before or after your visit.
Is there any convenient banking service close to Verizon Houston?
Yes, there are several nearby banking options including Bank of America ATM, Bank of America Financial Center, Liberty X Bitcoin Cashier, Coinme ATM, and Wells Fargo ATM for easy financial transactions.
What other stores can I visit near Verizon Houston for electronics or mobile needs?
Nearby, you can visit Dream Deals Kirby and Cricket Wireless Authorized Retailer for additional telecommunications, mobile phone, and IT service needs.