Visit our store at Houston for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for rudeness and lack of knowledge.
Staff Knowledge
Several customers reported that staff members were either very knowledgeable or completely clueless, leading to inconsistent experiences.
Store Experience
Many customers expressed frustration with the store's management and overall atmosphere, citing issues with service quality and staff attitudes.
Operational Issues
Customers frequently mentioned problems with store hours and the inability to get timely assistance, leading to dissatisfaction.
SS
sk saggar
2 days ago
1.0
Verizon seems to play with customers since you got the product online and not at store we can't do anything and online support says go to store! Never get Verizon again. Go to any other carrier. Also Ashley Kerl here is not at all helpful! Seems like they don't know forst thing about customer!
RP
Rosemary Philip
Jan 16, 2026
5.0
Massive shout out to the team at Verizon here, they are great! When I traded my phone in August here, they were quick and made the process so simple. Yesterday, I had some issues with my phone with Apple and had to get my phone reactivated, and Joseph turned my day around. He and the rest of the staff stayed past closing to make sure my phone was activated. I’ll be sure to come to this location for all my Verizon needs. Thanks again guys!
AA
Ali Ahmed
Jan 13, 2026
5.0
Impeccable service by Brianna at this location. Cannot say enough about the fast and effortless service/follow ups she’s provided, if you go in definitely ask for her!
AB
Ario Bereshneh
Dec 20, 2025
1.0
Awful costumer service
AW
Alissia Walker
Nov 5, 2025
5.0
I've stopped by this location a couple of times before and never had any issues. However, today I was so desperate for help and luckily for me Joe was there. He was patient and determined to resolve my issue and he was successful. I really appreciate his help today. Thank you, Joe!!
The Verizon Houston store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Which mobile brands are available at the Verizon Houston store?
Verizon Houston offers mobile phones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does Verizon Houston provide?
Services include mobile plans, wireless internet plans, and voice plans tailored for both personal and business needs.
Does Verizon Houston offer in-store pickup or delivery options?
Yes, Verizon Houston provides in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Can I schedule an appointment at the Verizon Houston store?
Yes, you can schedule an in-store appointment via their website or the My Verizon app for a more convenient shopping experience.
What payment methods are accepted at Verizon Houston?
Verizon Houston accepts debit cards, checks, mobile NFC payments, and does not require cash only payments.
Does Verizon Houston provide free Wi-Fi for customers?
Yes, Verizon Houston offers free Wi-Fi to its customers inside the store.
Are there dining options near Verizon Houston where I can grab a meal?
Nearby restaurants include Pokeworks, East Coast Buffet, Panda Express, Chipotle Mexican Grill, Five Guys, Olive Garden Italian Restaurant, and Jack in the Box, providing a wide range of dining choices before or after your visit.
Is there any convenient banking service close to Verizon Houston?
Yes, there are several nearby banking options including Bank of America ATM, Bank of America Financial Center, Liberty X Bitcoin Cashier, Coinme ATM, and Wells Fargo ATM for easy financial transactions.
What other stores can I visit near Verizon Houston for electronics or mobile needs?
Nearby, you can visit Dream Deals Kirby and Cricket Wireless Authorized Retailer for additional telecommunications, mobile phone, and IT service needs.
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Certified February 22, 2026Yext Knowledge Graph
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