Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Houston for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
156 reviews
5 stars
71
4 stars
25
3 stars
6
2 stars
5
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some praising individual employees for their helpfulness while others report rude and unhelpful interactions.
Staff Knowledge
Several customers expressed frustration with staff's lack of knowledge and inability to resolve issues.
Store Experience
Customers noted a range of experiences, from quick and efficient service to long waits and unresolved problems.
Management Issues
Multiple reviews highlighted poor management practices and unprofessional behavior from managers.
- MBMarwa BebarsJan 4, 20265.0Thanks for your service. Naya was my helper, answered all my questions and gave me best deal.
- ABAli H BereshnehDec 20, 20251.0Awful costumer service
- AWAlissia WalkerNov 5, 20255.0I've stopped by this location a couple of times before and never had any issues. However, today I was so desperate for help and luckily for me Joe was there. He was patient and determined to resolve my issue and he was successful. I really appreciate his help today. Thank you, Joe!!
- NFNarciso H FloresOct 28, 20251.0Worst customer service from some dude name Diego . Just a bad attitude not willing to help on anything . From the get go he was mad at the world .
- JMJames MurtlandOct 27, 20251.0Unfortunately I heard such great things about Diego but couldn't share the same experience. Not sure if he was having a bad day or if he just felt stressed under my questions. I came in looking to switch my phone since it had been giving me problems. He was eager to help but when I had asked him about a charge in the contract and where that's coming from he got flustered. He responded with " I don't know but you can call customer service or read the contract" He did give more information but when I asked if he can find that in writing, he got even more bothered. I proceeded to read the contract and he called his manager over to see if he could help figure things out but had been upset with me reading the contract stating " he wants to read the contract, I don't know why" in a bad attitude/ demeanor. Manager was great but I abruptly ended the interaction due to his frustrated attitude. I responded with "you can't get upset if I'm choosing to read the contract I'm supposed to sign" I know this review won't change anything, nor will he get any actions held against him, but I do hope he gets the help he needs so he doesn't get so flustered in future customer interactions.
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Houston?
The Verizon Houston store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Which mobile brands are available at the Verizon Houston store?
Verizon Houston offers mobile phones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does Verizon Houston provide?
Services include mobile plans, wireless internet plans, and voice plans tailored for both personal and business needs.
Does Verizon Houston offer in-store pickup or delivery options?
Yes, Verizon Houston provides in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Can I schedule an appointment at the Verizon Houston store?
Yes, you can schedule an in-store appointment via their website or the My Verizon app for a more convenient shopping experience.
What payment methods are accepted at Verizon Houston?
Verizon Houston accepts debit cards, checks, mobile NFC payments, and does not require cash only payments.
Does Verizon Houston provide free Wi-Fi for customers?
Yes, Verizon Houston offers free Wi-Fi to its customers inside the store.
Are there dining options near Verizon Houston where I can grab a meal?
Nearby restaurants include Pokeworks, East Coast Buffet, Panda Express, Chipotle Mexican Grill, Five Guys, Olive Garden Italian Restaurant, and Jack in the Box, providing a wide range of dining choices before or after your visit.
Is there any convenient banking service close to Verizon Houston?
Yes, there are several nearby banking options including Bank of America ATM, Bank of America Financial Center, Liberty X Bitcoin Cashier, Coinme ATM, and Wells Fargo ATM for easy financial transactions.
What other stores can I visit near Verizon Houston for electronics or mobile needs?
Nearby, you can visit Dream Deals Kirby and Cricket Wireless Authorized Retailer for additional telecommunications, mobile phone, and IT service needs.