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Brand Certified

Verizon

3.4
(216 reviews)

Business Details

8505 S Main St, Houston, TX
77025, United States
(713) 592-0210

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Houston for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
8505 S Main St, Houston, TX
77025, United States

Hours

Reviews

3.4
216 reviews
5 stars
103
4 stars
28
3 stars
9
2 stars
10
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for rudeness and lack of knowledge.

Staff Knowledge

Several customers reported that staff members were either very knowledgeable or completely clueless, leading to inconsistent experiences.

Store Experience

Many customers expressed frustration with the store's management and overall atmosphere, citing issues with service quality and staff attitudes.

Operational Issues

Customers frequently mentioned problems with store hours and the inability to get timely assistance, leading to dissatisfaction.
  • SS
    sk saggar
    2 days ago
    1.0
    Verizon seems to play with customers since you got the product online and not at store we can't do anything and online support says go to store! Never get Verizon again. Go to any other carrier. Also Ashley Kerl here is not at all helpful! Seems like they don't know forst thing about customer!
  • RP
    Rosemary Philip
    Jan 16, 2026
    5.0
    Massive shout out to the team at Verizon here, they are great! When I traded my phone in August here, they were quick and made the process so simple. Yesterday, I had some issues with my phone with Apple and had to get my phone reactivated, and Joseph turned my day around. He and the rest of the staff stayed past closing to make sure my phone was activated. I’ll be sure to come to this location for all my Verizon needs. Thanks again guys!
  • AA
    Ali Ahmed
    Jan 13, 2026
    5.0
    Impeccable service by Brianna at this location. Cannot say enough about the fast and effortless service/follow ups she’s provided, if you go in definitely ask for her!
  • AB
    Ario Bereshneh
    Dec 20, 2025
    1.0
    Awful costumer service
  • AW
    Alissia Walker
    Nov 5, 2025
    5.0
    I've stopped by this location a couple of times before and never had any issues. However, today I was so desperate for help and luckily for me Joe was there. He was patient and determined to resolve my issue and he was successful. I really appreciate his help today. Thank you, Joe!!

Frequently Asked Questions About Verizon

What are the store hours for Verizon in Houston?

The Verizon Houston store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.

Which mobile brands are available at the Verizon Houston store?

Verizon Houston offers mobile phones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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