Verizon

3.8
409 reviews
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Business Details

15749 Fm 529 Rd, Houston, TX
77095, United States
(281) 463-0475
https://www.verizon.com/stores/details/texas/houston/copperfield-200956
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About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Houston for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
15749 Fm 529 Rd, Houston, TX
77095, United States

Hours

Reviews

3.8
317 reviews
5 stars
171
4 stars
49
3 stars
15
2 stars
14
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being rude or unprofessional.

Sales Practices

Several customers reported issues with misleading sales tactics, including unauthorized changes to plans and unexpected charges.

Staffing Issues

Customers frequently mentioned long wait times and inadequate staffing, leading to frustration during visits.

Positive Experiences

Despite negative feedback, many customers highlighted positive interactions with specific employees who provided excellent service.
  • AY
    April Young
    4 days ago
    1.0
    The worst customer service EVER.
  • BA
    Blanca Arias
    5 days ago
    5.0
    Joseph provided excellent customer service. He was kind, patient, and very helpful, and he resolved my issue quickly and professionally. I truly appreciate his support and great attitude.
  • FI
    FREDDY IRAUSQUIN
    Dec 19, 2025
    1.0
    Joseph muy bien al comienzo pero luego todo mal, un desastre; de hecho iba a recomendar la empresa pero no puedo, es imposible por que si me hicieron pasar un mes confiado de que todo el proceso de pasar de una cuenta a otra estaba bien para que al final otra persona lo resolviera y evitara un mal mayor es una falta de respeto al cliente. Aunque la culpa no es de la empresa Verizon sino de Joseph por ofrecer un servicio del que no pudo. Todo lo que hizo fue fraudulento, pagué dinero que no debí y me hizo creer que me lo reintegraban y no es así, prácticamente me robó. Nefasto todo con Joseph, me robó.
  • BJ
    Brad Jordan
    Nov 30, 2025
    1.0
    Stood in there like I was invisible for 10 minutes while multiple employees were helping one customer. Ended up leaving and going somewhere else
  • DC
    Dorothea C
    Nov 12, 2025
    1.0
    Stay away from them got samsung ultra salesman say my bill be 4 more got the bill it 432 he change all our plans add another line in which I did not need added hotspot for 5 lines at 10 each without me knowing about it change the plan without my permission added phone protection for 2 lines I ask for one line be protection then he did not take out the tow service in which I don't needed just a crook to get more money in his pocket now I have to change everything back Shame on the undermining a person who wanted 4 phone lines and not five
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Frequently Asked Questions About Verizon

What are the store hours for the Verizon store in Houston at 15749 Fm 529 Rd?

The Verizon store in Houston is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.

What products does the Verizon Houston store offer?

They offer the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and products from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.