Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Houston for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
313 reviews
5 stars
171
4 stars
49
3 stars
15
2 stars
14
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and professionalism of staff members like Shabbir, Diego, and Joseph, there were numerous complaints about rude behavior, lack of urgency, and misleading information from other employees.
Staffing Issues
Several reviews highlighted long wait times and inadequate staffing, particularly during busy periods, leading to frustration among customers.
Product Availability
Customers expressed disappointment over the lack of stock for essential items like SIM cards and issues with online orders not being fulfilled.
Mixed Experiences
Overall, experiences varied widely, with some customers reporting excellent service and others feeling neglected or misled, indicating inconsistency in service quality.
Store Environment
The store was generally described as clean and organized, but some customers noted a need for more seating in the waiting area.
- DCDorothea CNov 12, 20251.0Stay away from them got samsung ultra salesman say my bill be 4 more got the bill it 432 he change all our plans add another line in which I did not need added hotspot for 5 lines at 10 each without me knowing about it change the plan without my permission added phone protection for 2 lines I ask for one line be protection then he did not take out the tow service in which I don't needed just a crook to get more money in his pocket now I have to change everything back Shame on the undermining a person who wanted 4 phone lines and not five
- TZTarik ZOct 28, 20255.0Daniel was excellent Knowledgable, savvy Solved all my issues and gave me the best service
- YPYsleidy PerezSep 30, 20255.0Tuve la oportunidad de visitar y comprar en la tienda y fui atendida por Diego Huiza, el cual debo agradecer la asesoría y la atención prestada. Muy profesional y con un buen servicio de atención al cliente. I had the opportunity to visit and shop at the store and was served by Diego Huiza, whom I must thank for his advice and attention. He was very professional and provided excellent customer service.
- RDRicardo DamianSep 8, 20251.0You guys need to do better with staffing. I'm in the store now and there are currently 5 people waiting. You also have some employees just hanging around not really having urgency to get the line going. It's barely Monday! Do better your Customers should waste their time like this. I don't even want to know what weekends look like at this location...
- ONOsvel NaranjoAug 27, 20251.0I’m extremely disappointed with this Verizon store and Verizon online system. I ordered a SIM card online because the website showed it was available here, but twice my order was canceled without any notice. I even came all the way to the store only to find out they didn’t have it. It’s unbelievable that a phone company store doesn’t even have SIM cards in stock. A complete waste of my time.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Houston at 15749 Fm 529 Rd?
The Verizon store in Houston is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What products does the Verizon Houston store offer?
They offer the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and products from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services can I get at the Verizon Houston store?
Services include mobile plans, wireless internet plans, voice plans, and business cell phones, tablets, laptops, and mobile hotspots.
Can I schedule an in-store appointment at the Verizon Houston location?
Yes, you can schedule an in-store appointment online or using the My Verizon app.
What are the delivery and pickup options for orders placed with Verizon Houston?
Orders can be picked up in-store, have free 2-day shipping, be delivered same day in select areas, or retrieved via express lockers.
Which languages are supported at the Verizon Houston store?
The store supports both English and Spanish languages for customer service.
Which nearby places can I visit for food after shopping at Verizon Houston?
Nearby food options include Tacos and Burgers Tx (a taco and burger food truck), Panera Bread (coffee shop and bakery), and Starbucks (coffee shop and juice bar).
Are there nearby healthcare facilities around the Verizon Houston store?
Yes, nearby healthcare providers include McDonald Dental, Kevin Nail DDS, Copperfield Modern Dentistry, and Crystal Fleming-Smith DDS.
What nearby services can assist with automotive needs near Verizon Houston?
For automotive services, you can visit Precision Tune Auto Care and Tilden Car Care which offer repairs, tire services, and oil changes.
Is the Verizon Houston store accessible for business customers?
Yes, the store offers business cell phones, tablets, laptops, mobile hotspots, and related wireless and voice plans suitable for business needs.