Verizon

3.9
400 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Houston for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
13740 I-10 East Fwy, Houston, TX
77015, United States

Hours

Reviews

3.9
310 reviews
5 stars
170
4 stars
50
3 stars
25
2 stars
14
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees like Will and Enrique received high praise for their helpfulness, while others faced complaints about rudeness and lack of assistance.

Staff Knowledge

Several customers highlighted the knowledge and professionalism of staff members, particularly Will, Enrique, and Rebecca, who provided detailed assistance and resolved issues effectively.

Store Experience

Customers reported long wait times and understaffing issues, leading to frustration, while others appreciated the quick service when attended to.

Product Availability

Some customers expressed disappointment with the limited selection of products and accessories available in-store.

Billing Issues

Multiple reviews mentioned problems with billing and service charges, leading to dissatisfaction with the company's transparency and customer care.
  • IG
    Isbelio Manuel Villarreal Gil
    Nov 12, 2025
    5.0
    Excelente surtido en moviles de las mejores marcas y promos, la mejor atención súper recomendado
  • DW
    Dawn Webb
    Oct 24, 2025
    1.0
    Terrible customer service, I couldn’t believe how many times I had to show up just to travel to the location in Baytown. If you need help, go to the Baytown location.
  • GM
    Gabriel Mata
    Oct 18, 2025
    5.0
    I had a great experience thanks to Andres. They were patient, kind, and went above and beyond to help. People like him make all difference!
  • NM
    Norma Medina
    Oct 18, 2025
    5.0
    Andres provided outstanding customer service. They were attentive, knowledgeable, and made sure all my needs were taken care of promptly. Truly an asset to the team
  • HC
    Helday Celaya
    Oct 12, 2025
    5.0
    William did an amazing job by answering all questions pertaining to our plans and phones. Not only did he did is he knowledgeable, but also, his customer service is outstanding. He helped us get what we needed and save more money while. Verizon should be rewarding employees like Will, this is the reason why customers remain loyal.

Frequently Asked Questions About Verizon

What are the store hours for the Verizon store in Houston on weekdays?

The Verizon store in Houston is open Monday through Friday from 10:00 AM to 8:00 PM.

Does the Houston Verizon store offer in-store pickup for online orders?

Yes, the store offers in-store pickup for online orders along with free 2-day shipping and same-day delivery options where available.