Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Houston for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
310 reviews
5 stars
170
4 stars
50
3 stars
25
2 stars
14
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees like Will and Enrique received high praise for their helpfulness, while others faced complaints about rudeness and lack of assistance.
Staff Knowledge
Several customers highlighted the knowledge and professionalism of staff members, particularly Will, Enrique, and Rebecca, who provided detailed assistance and resolved issues effectively.
Store Experience
Customers reported long wait times and understaffing issues, leading to frustration, while others appreciated the quick service when attended to.
Product Availability
Some customers expressed disappointment with the limited selection of products and accessories available in-store.
Billing Issues
Multiple reviews mentioned problems with billing and service charges, leading to dissatisfaction with the company's transparency and customer care.
- IGIsbelio Manuel Villarreal GilNov 12, 20255.0Excelente surtido en moviles de las mejores marcas y promos, la mejor atención súper recomendado
- DWDawn WebbOct 24, 20251.0Terrible customer service, I couldn’t believe how many times I had to show up just to travel to the location in Baytown. If you need help, go to the Baytown location.
- GMGabriel MataOct 18, 20255.0I had a great experience thanks to Andres. They were patient, kind, and went above and beyond to help. People like him make all difference!
- NMNorma MedinaOct 18, 20255.0Andres provided outstanding customer service. They were attentive, knowledgeable, and made sure all my needs were taken care of promptly. Truly an asset to the team
- HCHelday CelayaOct 12, 20255.0William did an amazing job by answering all questions pertaining to our plans and phones. Not only did he did is he knowledgeable, but also, his customer service is outstanding. He helped us get what we needed and save more money while. Verizon should be rewarding employees like Will, this is the reason why customers remain loyal.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Houston on weekdays?
The Verizon store in Houston is open Monday through Friday from 10:00 AM to 8:00 PM.
Does the Houston Verizon store offer in-store pickup for online orders?
Yes, the store offers in-store pickup for online orders along with free 2-day shipping and same-day delivery options where available.
Which brands of smartphones are available at the Verizon Houston location?
The store offers brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an appointment at the Houston Verizon store online?
Yes, you can schedule an in-store appointment online through their website or app.
What types of products and services does the Verizon Houston store provide?
They offer mobile phones, 5G home internet, business cell phones, mobile hotspots, tablets, laptops, and various wireless plans.
Does the Verizon store accept multiple payment methods including mobile payments?
Yes, they accept payments by check, debit card, and mobile NFC payments; they do not require cash only.
Are there any nearby dining options close to the Verizon Houston store?
Yes, nearby dining options include Jersey Mike's Subs, Whataburger, Chick-fil-A, and Taqueria El Regio for sandwiches, burgers, chicken, and Tex-Mex cuisine.
Is there convenient transportation access near the Verizon Houston store?
Yes, the 1-10 East transportation area is nearby, which can help customers easily reach the Verizon store from different locations.
Are there other mobile phone stores close to the Verizon location in Houston?
Yes, other nearby mobile phone stores include T-Mobile and AT&T stores, providing additional options for customers.
What additional services are available near the Verizon Houston store for car maintenance?
Nearby you can find Firestone Complete Auto Care for tire and automotive services and WhiteWater Express Car Wash for auto detailing and car wash.