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Brand Certified

Verizon

3.8
(250 reviews)

Business Details

(713) 644-3742

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Houston for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
1440 Gulfgate Center Mall, Houston, TX
77087, United States

Hours

Reviews

3.8
250 reviews
5 stars
150
4 stars
26
3 stars
10
2 stars
11
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others, particularly the manager, received criticism for being rude and unprofessional.

Wait Times

Several customers reported long wait times for assistance, leading to frustration and dissatisfaction.

Sales Experience

Customers expressed concerns about the sales tactics, with some feeling pressured to purchase additional items or services.

Knowledge and Support

While some staff members were noted for their knowledge and ability to resolve issues, others were criticized for lack of understanding and ineffective troubleshooting.

Store Environment

The store is generally described as clean and well-organized, contributing positively to the customer experience.
  • JB
    john Bradford
    Feb 12, 2026
    1.0
    I waited 45 minutes to get an answer to a 1 quick question.
  • NJ
    Nia Jeremiah
    Dec 12, 2025
    5.0
    I had Luis assist me in switching from at&t to verizon. He was the BEST! he was super patient and kind.
  • BM
    Brenda Mata
    Nov 19, 2025
    1.0
    The big guy who came up to "assist me" was very rude and condescending. I told him i would just go to another Verizon where they actually would help me and be nice.
  • LP
    Leila Polic
    Oct 16, 2025
    5.0
    Super friendly employees!
  • TS
    Tamu Swails
    Sep 28, 2025
    5.0
    Great service

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Certified February 22, 2026Yext Knowledge Graph
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