Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Houston for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
350 reviews
5 stars
200
4 stars
38
3 stars
17
2 stars
12
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and unprofessional service, with instances of rudeness and dismissiveness from staff, particularly from management.
Long Wait Times
Numerous reviews mentioned excessive wait times for assistance, leading to frustration among customers.
Mixed Experiences
While some customers praised specific employees for their helpfulness and professionalism, others had negative experiences, indicating inconsistency in service quality.
Communication Issues
Customers frequently encountered problems with communication regarding billing, returns, and service plans, leading to confusion and dissatisfaction.
- RRRak RekardJan 2, 20261.0Worst customer service ever
- AGAlexander Aguilera GalanoDec 23, 20251.0Pésimo servio…más de una hora de espera y atienden primero a otras personas recién llegadas
- UCUlises CanalesDec 14, 20251.0I am a Verizon Business customer, and this has been one of the most frustrating and disrespectful customer service experiences I have ever had. I returned a business internet modem because it did not meet my business needs. I called Customer Service, the service was disconnected, and I was told I would receive a return label. I never received it. Then I was told to return the equipment to the store where I purchased it. I went there, only to be told they could not accept it because it was a third-party location. The store employee even called Verizon Customer Service, who explained the process to him and told him it needed to be returned at a corporate store. I then went to the Verizon Corporate Store at 11700 Westheimer Road. I waited over an hour, holding the return box in plain sight. When I was finally helped, I was simply told “we don’t take that here”, with no explanation, no solution, and no effort to help. The worst part was the attitude of the manager, Maria. She was dismissive, unprofessional, and treated me like I was a problem instead of a paying business customer. No empathy, no ownership, no attempt to resolve the issue. I was sent in circles between Customer Service, third-party stores, and corporate locations, wasting my time and being treated poorly at every step. This is not the level of service expected from Verizon, especially for business clients. I am extremely disappointed and will be escalating this issue to Verizon Corporate. Customers deserve respect, clarity, and accountability — none of which I received here.
- ADAllan DiazDec 11, 20251.0I understand this retail business and when you walk in then check in is part of being patient is not issue but hear comes a white lady then let’s attend her first like really man that white privileged at is finest. Like we all have urgency and have busy schedules we are all important but respect the line. Like what ??????
- EWeddie wangDec 9, 20251.0Service is terrible. The rep is very impatient. It’s difficult to change the culture. If i were the owner, i would hire many robots with big screens to guide through the steps to help customers
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Houston?
The Verizon store in Houston is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Houston?
The Verizon store is located at 11700 Westheimer Rd, Houston, TX 77077.
What products and brands does the Verizon store offer?
The store offers the latest 5G smartphones including Apple iPhone 15, Samsung Galaxy S23, Google Pixel 8, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services are available at the Verizon Houston store?
Services include mobile plans, wireless internet plans, voice plans, and business devices like cell phones, tablets, laptops, and mobile hotspots.
Does Verizon offer in-store pickup and delivery options in Houston?
Yes, Verizon offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an appointment at the Verizon store?
You can schedule an in-store appointment via the My Verizon app or through Verizon's website for the Houston Royal Oaks store.
What payment methods does Verizon accept?
Verizon accepts checks, debit cards, and mobile NFC payments. They do not require cash only.
Are there any nearby restaurants where I can eat before or after visiting Verizon?
Yes, nearby options include The Halal Guys for Middle Eastern cuisine, Five Guys for burgers, Starbucks for coffee, and Hiccup’s And Churroholic for Vietnamese food.
What healthcare facilities are near the Verizon store for emergencies or medical needs?
Memorial Hermann GoHealth Urgent Care, an emergency and urgent care center, is located nearby for your medical needs.
Are there any wellness or beauty services near the Verizon Houston store?
Yes, nearby wellness and beauty options include Paris Nails salon, Pro Lash N Brow beauty spa, Nature Thai Healing Massage & Spa, and The Good Life CBD store.