Verizon

Reviews

• SS

  Sara Saleh

  Feb 16, 2026
  1.0
  I am a Verizon customer for over 15 years and yesterday I felt disrespected and unwelcomed.Me and my son walked in to the store to get him a new phone as we recived a message that his phone is qualified for trade in. When we walked in the employee looked up our account and said you need to change your plan it get this offer. 😒 I said i do not want to change my plan, he said this is what we have. 🤷‍♀️ I said I never heared that I need to change my plan to get a phone and I am a customer for over 15 years! He said I work for Verizon for 11 years and it is like this. 🙄😒 I told my son lets leave! 🚶‍♀️💨 We go to Apple store and they take care of their customers better. We went to the Apple store, we were helped! We got new Iphone without the need to change my plan. 📱🎉 And they answered every question and helped with every step! 🤩👍 Not sure why the employee at the store do not care of the walkin customers! 🤷‍♀️😤
• AT

  Angelica Tzampop

  Feb 7, 2026
  1.0
  Worst service. Lady at the front does not want to be there at all. If you don’t like your job why are you there. I called customer service and they did nothing to help me with getting my last bill. They told me to go to Verizon store and lady at Verizon was so rude and did not want to deal with me. No one helped me at all. Never dealing with Verizon. They do not care because I payed my bill and so they got their money.
• EM

  Elizabeth Macedo

  Jan 15, 2026
  4.0
  Veggietales
• RR

  Rak Rekard

  Jan 2, 2026
  1.0
  Worst customer service ever
• UC

  Ulises Canales

  Dec 14, 2025
  1.0
  I am a Verizon Business customer, and this has been one of the most frustrating and disrespectful customer service experiences I have ever had. I returned a business internet modem because it did not meet my business needs. I called Customer Service, the service was disconnected, and I was told I would receive a return label. I never received it. Then I was told to return the equipment to the store where I purchased it. I went there, only to be told they could not accept it because it was a third-party location. The store employee even called Verizon Customer Service, who explained the process to him and told him it needed to be returned at a corporate store. I then went to the Verizon Corporate Store at 11700 Westheimer Road. I waited over an hour, holding the return box in plain sight. When I was finally helped, I was simply told “we don’t take that here”, with no explanation, no solution, and no effort to help. The worst part was the attitude of the manager, Maria. She was dismissive, unprofessional, and treated me like I was a problem instead of a paying business customer. No empathy, no ownership, no attempt to resolve the issue. I was sent in circles between Customer Service, third-party stores, and corporate locations, wasting my time and being treated poorly at every step. This is not the level of service expected from Verizon, especially for business clients. I am extremely disappointed and will be escalating this issue to Verizon Corporate. Customers deserve respect, clarity, and accountability — none of which I received here.

Frequently Asked Questions About Verizon