Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Houston for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
255 reviews
5 stars
156
4 stars
41
3 stars
14
2 stars
10
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and professionalism of staff, others reported poor service and unhelpful representatives.
Staff Performance
Several reviews highlighted specific employees, like Hector and Gerson, for their exceptional service, while others criticized certain staff members for being dismissive or unprofessional.
Wait Times
Many customers expressed frustration with long wait times, indicating that service speed is a recurring issue at this location.
Billing Issues
There are complaints regarding billing practices, with some customers feeling misled about charges and return policies.
Store Environment
The store is generally described as friendly and welcoming, with some customers appreciating the layout and cleanliness.
- AGA GggGOct 29, 20251.0Hey Mr. Or Ms. Manager that works here, I have the guest Noemi Castillo that came to your location on October 28, 2025 at my store complaining that one of your reps didn’t help her set up the phone and I had to help her over an hour in regards with her issues because your little lazy airhead of an employee can’t take 2 minutes to activate her phone, even after the fact she mentioned her mom’s phone was stolen and she needed a phone that instant. Instead they give her a phone that can’t make calls. Either you train your employees better or the employee themselve can go work something that isn’t customer service.
- JCjami cashionSep 20, 20251.0I am grateful i had someone to help me out to a.point. but I was told I had 14 days to bring it back. A lot of personal stuff happened and I had take it back no issue however I get a bill for 100$ I went back to talk to the person who helped me he said he would take care of it or see what he could do. I thought it was over didn't hear anything.i decided after months to give Verizon a another chance and I couldn't get to see what I was able get they told me I still owe. I can say I have trust issue with this company now
- YLYoleimi LopezJul 4, 20255.0Verizon provides great service, serving its customers quickly and providing the best service of all. They have employees who are very attentive and help you in the best way possible.
- CECandy EasterJun 14, 20255.0Emmanuel was very professional and helpful returning merchandise
- JOJafet OrtizJul 2, 20175.0Super nice service at their store. Hector To care of all my problem with the other company that I was with thanks for the help. he went step by step in all.
Frequently Asked Questions About Verizon
What products and brands can I find at the Verizon store in Houston?
The Verizon store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for the Verizon store at 10721 North Freeway, Houston?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.
What services does the Verizon store in Houston offer?
Verizon provides mobile plans, wireless Internet plans, voice plans, and sells business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment or order online for in-store pickup at this Verizon location?
Yes, you can schedule an in-store appointment or place an online order with options including in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does the Verizon store accept multiple forms of payment?
Yes, they accept pay by check, debit card, mobile NFC, and do not require cash only.
Is free Wi-Fi available at the Verizon store in Houston?
Yes, the store offers free Wi-Fi to customers.
What languages are spoken at the Verizon store in Houston?
The store provides services in English and Spanish.
What nearby restaurants can I visit before or after shopping at Verizon?
You can enjoy meals at nearby places like Charleys Cheesesteaks and Wings, Taqueria Arandas, Starbucks, Papa Johns Pizza, Wendy's, China Border #4, Mambo Seafood, Olive Garden Italian Restaurant, Chipotle Mexican Grill, Wingstop, and Burger King.
Are there any nearby banking services to the Verizon store in Houston?
Yes, nearby banking options include Bank of America ATM and Frost Bank for your banking and ATM needs.
What nearby transportation options are available near the Verizon store?
Nearby rental agencies like Budget Truck Rental, Budget Car Rental, and Avis Car Rental are available to assist with your transportation or moving needs.