Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Houston for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
260 reviews
5 stars
158
4 stars
41
3 stars
15
2 stars
10
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, others reported rude or unhelpful interactions.
Wait Times
Many customers expressed frustration with long wait times, both in-store and for phone support.
Product Issues
Several reviews mentioned problems with product returns and billing, leading to dissatisfaction with the company's policies.
Staff Performance
While some employees received high praise for their professionalism and assistance, others were criticized for poor service and lack of knowledge.
- ABAndrea BurciagaDec 6, 20251.0For 1 i received my phone but they didnt even require signature with delivering you would think with a 1k+ phone a signature would be important on top of that i got my phone the 5th so i came to activate it the 6th and their saying i have to wait until 8th because i received it early so nothing they can do? So on top of wasting my time (40 mins) and gas i have to wait 2 days to activate and use my phone.
- KHKevin HernandezNov 29, 20255.0Desiree was wonderful and extremely helpful with setting up my new plan for my wife & I.
- LTLEO TORRESNov 28, 20251.0Mala servicio una actitud prepotente en el horario de la tarde el hombre encargado hablaba con mucha prepotencia como si uno como cliente le fuera a pedir un favor corrigan eso
- AGA GggGOct 29, 20251.0Hey Mr. Or Ms. Manager that works here, I have the guest Noemi Castillo that came to your location on October 28, 2025 at my store complaining that one of your reps didn’t help her set up the phone and I had to help her over an hour in regards with her issues because your little lazy airhead of an employee can’t take 2 minutes to activate her phone, even after the fact she mentioned her mom’s phone was stolen and she needed a phone that instant. Instead they give her a phone that can’t make calls. Either you train your employees better or the employee themselve can go work something that isn’t customer service.
- JCjami cashionSep 20, 20251.0I am grateful i had someone to help me out to a.point. but I was told I had 14 days to bring it back. A lot of personal stuff happened and I had take it back no issue however I get a bill for 100$ I went back to talk to the person who helped me he said he would take care of it or see what he could do. I thought it was over didn't hear anything.i decided after months to give Verizon a another chance and I couldn't get to see what I was able get they told me I still owe. I can say I have trust issue with this company now
Frequently Asked Questions About Verizon
What products and brands can I find at the Verizon store in Houston?
The Verizon store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for the Verizon store at 10721 North Freeway, Houston?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.
What services does the Verizon store in Houston offer?
Verizon provides mobile plans, wireless Internet plans, voice plans, and sells business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment or order online for in-store pickup at this Verizon location?
Yes, you can schedule an in-store appointment or place an online order with options including in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does the Verizon store accept multiple forms of payment?
Yes, they accept pay by check, debit card, mobile NFC, and do not require cash only.
Is free Wi-Fi available at the Verizon store in Houston?
Yes, the store offers free Wi-Fi to customers.
What languages are spoken at the Verizon store in Houston?
The store provides services in English and Spanish.
What nearby restaurants can I visit before or after shopping at Verizon?
You can enjoy meals at nearby places like Charleys Cheesesteaks and Wings, Taqueria Arandas, Starbucks, Papa Johns Pizza, Wendy's, China Border #4, Mambo Seafood, Olive Garden Italian Restaurant, Chipotle Mexican Grill, Wingstop, and Burger King.
Are there any nearby banking services to the Verizon store in Houston?
Yes, nearby banking options include Bank of America ATM and Frost Bank for your banking and ATM needs.
What nearby transportation options are available near the Verizon store?
Nearby rental agencies like Budget Truck Rental, Budget Car Rental, and Avis Car Rental are available to assist with your transportation or moving needs.