Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Houston for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
496 reviews
5 stars
256
4 stars
64
3 stars
43
2 stars
24
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, many customers reported long wait times and poor service experiences.
Wait Times
Numerous reviews highlighted excessively long wait times, with some customers waiting over an hour without being attended to.
Staff Knowledge
Several customers expressed frustration with staff knowledge, citing instances where employees were unable to answer questions or provide adequate assistance.
Positive Experiences
Despite the negative feedback, there were several positive mentions of specific employees who provided excellent service and resolved customer issues effectively.
- LMLeo midDec 30, 20251.0Wait time is ridiculous here. Under staffed, for amount of customers
- APAna PortilloDec 26, 20251.0The reason why Im leaving this revue is because the wait was very long and very bad costumer service I was waiting here over a hour with my husband and they completely ignored us and they kept taking other people while we were siting there waiting for someone to take us. They just lost a deal would not recommend coming to this Verizon.
- GPGiovanny PortilloDec 26, 20251.0very very bad customer service, it takes forever very bad service
- SCSandra CastroDec 20, 20255.0Dale was extremely helpful, patient, and knowledge. Happy to be part of the Verizon family!
- RHRyan HernandezDec 12, 20252.0I STRONGLY DO NOT RECOMMEND this location to my 55+ million Google viewers and daily 12.5 million online radio listeners on Clearing Radio Here is my review thanks for reading in advance So last night I started an application online and when I got to the payment I tried several cards none worked so my cousin said it is an on going issue with them. We get up go there and the guy who was helping me was cool and even the sales manager they are the reason I am giving them a 2 star rating only because you all call me the nail to the cousin because I've put many business out of business in the past while at the BBB & FTC but anyway online it was offering a 8K credit I go in the store only $1.5 K but then they needed to verify the guy from India says oh wait I waited then he just comes on the line and says I didn't qualify they seem happy not to take me on as a customer I was like fine you need me not the other way around so I walked over to T-Mobile I dealt with Francisco (Pancho) it was a very smooth purchase got all my devices and left But just to have you ALL the unpleasant experience Justin my had a very similar experience but only he ended up getting cut off after the whole scenerio and I know others who have had the same experience But I will be happy with my 5 lines at T-Mobile while Verizon can kick rocks and soon probably end up out of business Anyway it the way the river runs I send you all blessings please like the review and photos and video so we can reach more millions and y'all could keep getting free Bibles from us at crglobalbrands Remember if a company doesn't value us then we walk out dust our feet and move on.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Houston?
The Verizon store in Houston is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
What types of products does the Verizon Houston store offer?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
Does Verizon Houston provide options for order pickup and delivery?
Yes, they offer in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Can I schedule an in-store appointment at the Verizon Houston store?
Yes, you can schedule an in-store appointment online or through the My Verizon app for your convenience.
What languages are spoken at the Verizon Houston store?
The store provides services in both English and Spanish to assist customers.
What payment methods does Verizon Houston accept?
They accept check, debit card, and mobile NFC payments; they do not require cash only.
What are some nearby dining options close to Verizon Houston store?
Nearby dining options include Sonic Drive-In, Texas Land & Cattle steakhouse, Captain Tom's Seafood & Oyster, Margarita's Coffee, and Starbucks, great for grabbing a meal or coffee before or after your visit.
Where can I fuel up near the Verizon Houston location?
There are several gas stations nearby including Chevron Station Houston, Texaco, Exxon & Mobil Stations, and Honey Farms, making it easy to refuel before or after your visit.
Are there any beauty or retail stores near Verizon Houston?
Yes, nearby beauty and retail stores include Bath & Body Works, Sephora, Ogle School cosmetology, and Rooms To Go furniture store for diverse shopping options.
Who are some competitors to Verizon in the Houston area?
Some competitors include AT&T, T-Mobile, Spectrum, and Optimum, providing alternative wireless and internet service options.