VCA Jones Road Animal Hospital

4.5
744 reviews

Business Details

9570 Jones Road, Houston, TX
77065, United States
(281) 653-7436
https://vcahospitals.com/jones-road

About

VeterinariansVeterinary Clinics & HospitalsVeterinary Specialty ServicesVeterinary Information & Referral ServicesPet ServicesPet GroomingPet Boarding & KennelsVCA Animal Hospitals
Welcome to VCA Jones Road Animal Hospital in Houston, TX, where exceptional care meets comprehensive services for your pets. As a leading Houston veterinary hospital, we specialize in everything from bone & joint surgery & internal medicine to preventive care & emergency services. Our hospital is also your destination for pet boarding and grooming, ensuring a comfortable stay for your furry friends. Catering to cats & dogs and offering cutting-edge treatments like digital radiology, EKG, echocardiography, & ultrasound, we go the extra mile for your pets' health. Trust the compassionate experts at Jones Animal Hospital for all your pet's needs. Schedule your visit today.

Location

VCA Jones Road Animal Hospital
9570 Jones Road, Houston, TX
77065, United States

Hours

Reviews

4.5
744 reviews
5 stars
596
4 stars
59
3 stars
13
2 stars
16
1 star
60

What are people saying?

AI-generated from recent customer reviews

Quality of Care

Several customers expressed concerns about the quality of care, citing instances of misdiagnosis, lack of thorough examinations, and perceived prioritization of profit over pet health.

Staff Attitude

Many reviews highlighted the kindness and attentiveness of the staff, including front desk personnel and veterinary technicians, who were praised for their compassion and professionalism.

Communication Issues

Customers reported problems with communication, including lack of follow-up after visits and unclear pricing, which led to feelings of mistrust.

Wait Times

Multiple reviews mentioned long wait times for appointments and service, which contributed to a negative experience for some customers.

Pricing Concerns

Several customers felt that the pricing was misleading or excessively high, leading to dissatisfaction with the overall value of services provided.
  • CC
    Chad Chuyou
    5 days ago
    2.0
    This location is lacking in the communication department. My dogs medication is always on hold bc she needs this vaccine or exam before we can write the script So I take my dog in. Long and behold, she gets the vaccine and then I’m told 3 days later. She needs an exam and we can’t write the stripe for you until this is done. Why didn’t you just do it all at once then??! I’d go somewhere else.
  • AL
    April Lyndsey
    6 days ago
    5.0
    I was recommended this place from a dear friend that has brought their dogs here for several years and I am incredibly happy with their service the doctors are so nice and helpful they're excellent on giving you all the information and upfront cost they do work very well with you let me know what your pet is going to be needing and going through I can't see myself taking my animal anywhere else I love this place very informative and warm I wish I could get my primary doctor to act this way 😂
  • LO
    Lillian Orlando
    Feb 9, 2026
    5.0
    Dr. Yonkers and her team are absolutely amazing. My kitten had to have intestinal surgery and they were able to take care of everything from surgery to at home care. They saved my kittens life and I couldn't thank them more for that ❤️ all the staff is very caring and attentive to your fur babies. Highly recommended!
  • AH
    Andrea Hernandez
    Jan 29, 2026
    1.0
    It saddens me to leave a highly negative review for a team I genuinely care about, but I feel a responsibility to share our experience so others in the community are informed and can hopefully avoid going through a similar situation with their furry family member. After consulting multiple veterinary professionals and reviewing accepted veterinary medical guidance, we learned that, according to the Texas Board of Veterinary Medical Examiners, veterinarians in Texas are required to provide care that meets the generally accepted professional standard of care for the condition being treated. Unfortunately, the level of care and attentiveness we experienced did not align with these standards. We had to rush our pet to an emergency veterinary clinic due to nearly losing him shortly after his vet visit. He required at least three days of emergency hospitalization, resulting in thousands of dollars in medical bills. While our cat was hospitalized in the ICU, we also learned of underlying heart issues that had either been dismissed or not brought to our attention during our visit at VCA, along with other protocols that should have been followed by VCA given the severity of his condition. I reached out to VCA privately multiple times to communicate what happened and to seek clarification or accountability, but we did not receive a response, which ultimately led me to share this experience publicly for the sake of the community. I do want to acknowledge that the front desk staff, veterinary assistants, and vet technicians are attentive, hardworking, and kind. Their efforts do not go unnoticed and are truly appreciated. However, despite their dedication, nearly losing our family pet and seeing him in significant pain, without a sense that the seriousness of the situation was fully recognized or addressed, led us to seek care elsewhere with a more attentive and proactive veterinarian. I am leaving this review solely in the hope of preventing a similar experience for others and in the hope that VCA on Jones improves its attentiveness, communication, and accountability moving forward for both pets and their families.
  • AA
    Alexis
    Jan 28, 2026
    5.0
    Excellent vets office. All staff are wonderful, helpful and willing to educate you in a way that's simple to understand. I was able to make an appointment online for what I needed to get done for my pup. They helped me get a discount on flea, tick and heartworm meds by getting them mailed directly to me! We have signed up for the senior plan, it's like a monthly membership that help covers things my pet will need as she ages. They listen to your concerns and make you feel as comfortable as they do your pet. 🐾

Frequently Asked Questions About VCA Jones Road Animal Hospital

What types of animals does VCA Jones Road Animal Hospital care for?

VCA Jones Road Animal Hospital specializes in the care of cats and dogs.

What are the operating hours of VCA Jones Road Animal Hospital?

The hospital is open Monday through Friday from 7:00 AM to 7:00 PM, and on Saturdays from 8:00 AM to 5:00 PM. It is closed on Sundays.

Brand Certified Facts from VCA Jones Road Animal Hospital

VCA Jones Road Animal Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 15, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: