VCA Jones Road Animal Hospital

Reviews

• EC

  Evangelina Castillo

  1 day ago
  5.0
  Vca is one of the best that I’ve ever been to they’re always friendly and kind and always make sure that they take care of what’s needed for your furry baby today I saw Dr. Fisher and Charlene and they’re always so so nice no matter who helps you!
• AE

  Alexandria Eisa

  Feb 26, 2026
  5.0
  Consistently kind and efficient staff who go above and beyond. They were able to see me very quickly, and when I got stuck in traffic they were flexible and accommodating despite my late arrival. Even long after the appointment, they’ve been exceptionally helpful in getting his medication refilled. So glad I took my cat Calvin to see them!!
• CC

  Chad Chuyou

  Feb 11, 2026
  2.0
  This location is lacking in the communication department. My dogs medication is always on hold bc she needs this vaccine or exam before we can write the script So I take my dog in. Long and behold, she gets the vaccine and then I’m told 3 days later. She needs an exam and we can’t write the stripe for you until this is done. Why didn’t you just do it all at once then??! I’d go somewhere else.
• AL

  April Lyndsey

  Feb 10, 2026
  5.0
  I was recommended this place from a dear friend that has brought their dogs here for several years and I am incredibly happy with their service the doctors are so nice and helpful they're excellent on giving you all the information and upfront cost they do work very well with you let me know what your pet is going to be needing and going through I can't see myself taking my animal anywhere else I love this place very informative and warm I wish I could get my primary doctor to act this way 😂
• AH

  Andrea Hernandez

  Jan 29, 2026
  1.0
  It saddens me to leave a highly negative review for a team I genuinely care about, but I feel a responsibility to share our experience so others in the community are informed and can hopefully avoid going through a similar situation with their furry family member. After consulting multiple veterinary professionals and reviewing accepted veterinary medical guidance, we learned that, according to the Texas Board of Veterinary Medical Examiners, veterinarians in Texas are required to provide care that meets the generally accepted professional standard of care for the condition being treated. Unfortunately, the level of care and attentiveness we experienced did not align with these standards. We had to rush our pet to an emergency veterinary clinic due to nearly losing him shortly after his vet visit. He required at least three days of emergency hospitalization, resulting in thousands of dollars in medical bills. While our cat was hospitalized in the ICU, we also learned of underlying heart issues that had either been dismissed or not brought to our attention during our visit at VCA, along with other protocols that should have been followed by VCA given the severity of his condition. I reached out to VCA privately multiple times to communicate what happened and to seek clarification or accountability, but we did not receive a response, which ultimately led me to share this experience publicly for the sake of the community. I do want to acknowledge that the front desk staff, veterinary assistants, and vet technicians are attentive, hardworking, and kind. Their efforts do not go unnoticed and are truly appreciated. However, despite their dedication, nearly losing our family pet and seeing him in significant pain, without a sense that the seriousness of the situation was fully recognized or addressed, led us to seek care elsewhere with a more attentive and proactive veterinarian. I am leaving this review solely in the hope of preventing a similar experience for others and in the hope that VCA on Jones improves its attentiveness, communication, and accountability moving forward for both pets and their families.

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